Dreams Reviews 

We was greeted by a gentleman on arrival. We wasn't sure what sort of mattress we wanted so he suggested we use the dreams sleep pattern machine and then advised us on which mattress would be best. He went through all the different style of mattresses. We did choose one and a pillow we was offered drinks. All staff were very polite and I would recommend coming here again

Sarah was so helpful and thorough. She did not rush my elderly friend into any decisions and was very knowledgeable and kind.Brilliant service all round.

Rosie was excellent - helpful and sweet with my elderly father. Great advice given!

Really helpful service today for the staff at Salisbury Dreams. Would recommend!

Great customer service. Really helped us to chose the right mattress and explains everything thanks Nicky

Perfect service from the moment I ordered to the quick delivery

One of the worst companies to deal with, was given a delivery date of 26th June, no mattress delivery I contacted them new delivery date of 11th July still no delivery, cancelled the delivery, waiting 10 weeks for a delivery is mad, went to mattress direct same mattress a lot cheaper & next day delivery

Excellent service , delivered with care and consideration and respect

We went into the Brislington store purely to have a look and see what we might want to get online, Reiss came over to offer us some help and really helped to figure out the best option for us as we had no idea what we were looking for! We ended up taking a mattress home within half an hour of walking through to door, with Reiss helping us from this point right up to getting the mattress in our car!

Amazing service from the minute we walked in and right till the end, Karen was brilliant, funny and friendly.
Thank you for exceptional service and now we are counting down the days until we receive our new bed and mattress. Once again thank you so so much Karen

Helpful and friendly staff. Plenty of options of mattresses. We used the technology to decide what mattresses would suit our needs.

Very friendly and helpful staff in the Newbury branch, i wasnt sure what i wanted but after trying the sleep match i quickly found the right bed for me. Charlotte was a huge help even with being new

Missed delivery, no bed for a week, and hours of unanswered chat
My bed was due to be delivered today on the agreed date. It never arrived. When I finally got a response in chat at 14:42, I was told there'd been a "system error" and the delivery hadn't been flagged — through no fault of mine, my order simply fell through the cracks.
Both my husband and I are disabled, which makes being left without a bed for a week a far more serious issue than a simple inconvenience.
As a "goodwill gesture" I was offered a weekend delivery slot next Saturday and free assembly. But the weekend slot isn't really a gesture of goodwill — it's just fixing a problem Dreams caused, at no extra cost to me, which is the least I'd expect. The real issue is that I gave away my old bed because I trusted the agreed delivery date, and given our circumstances, going without proper sleeping arrangements for a week is not something we can just absorb.
After raising this, I was told my case would be passed to the escalations team. That was at 14:46. I then waited over 30 minutes with no response, had to chase again, and asked for a formal complaint to be logged and a manager to call me. As of now, I'm still waiting to hear from anyone.
A system error meant my delivery was missed, and as disabled customers we've been left to deal with serious consequences with very little urgency shown in return. I'd expect much better communication and a genuine resolution — not just a discount on an already-necessary fix.

Ian at Purley Way Croydon was very helpful and knowledgeable.

Lovely time, sales person was lovely, named love as well, took his time to show me super king bed and mattress and double, really happy.

Fantastic service provided by Kelly in the Liverpool Edge Lane store. We’d been let down by another mattress delivery service and managed to get a mattress same day within store. Kelly couldn’t do enough for us - thank you so much!

I originally wrote a negative review but the company went out of their way to make sure I received a resolution and a great service.

I spoke to the legal team who personally called me to discuss my issue and along with him and the customer service rep we got my replacement bed within a day!

The delivery/assembly team were great too, they built my bed, added my mattress from downstairs and took the rubbish and old bed with them!

This has been a great experience and I want to say thank you to Dreams for making this happen!

Amazing staff, lovely customer service. We were left super happy with our store experience in Bath. Mahek and George left us super happy with our purchase and thank you for being so lovely.