Dreams Reviews 

Wow what can I say! Outstanding customer service from dianne at the Croydon store, just moved back from 10 years in the US and the customer service skills are superb but not a patch on diannes, would 1000000% recommend her and dreams

Sue is extremely helpful and knowledgable. She made us feel relaxed and comfortable immediately, with a warm hello - placed us on the bed matching machine and offered us a drink - even finding our perfect pillows to ensure the best match for a good nights sleep. Throughout the visit she provided excellent advice around our preferences and was patient whilst we debated and tested multiple mattresses! - it’s unlikely we would have purchased the mattress without Sues help! Will definitely recommend to others!

Very helpful and knowledgeable staff always helpful, warranty policy explained and my old mattress damage criteria classified to be exchanged to new unit

Caz was awesome and really patient with us.

Great service from Carl today in Basingstoke dreams. Spent loads of time with us making sure we are making the right decision without being pushy. Thank you

Visited Team Valley Store today with not much of an idea of what compromises we need to make as a couple .
Jeanette Robson was exceptional in advice & helped us without no rush .
Her information was great . We have bought full bed , frame & mattress , left the store feeling good we visited today .

Came to dreams Wolverhampton , lovely experience

I’m very happy with my purchase. The beds arrived on time, and the delivery team was absolutely brilliant. They were polite, careful, and very understanding, making sure everything was delivered safely and with care. The beds are beautiful and the quality is excellent. Thank you so much! I would definitely recommend this company.

Aminah has been extremely helpful. Her knowledge and expertise were very reassuring enabling us to make the right choice on a new mattress. Staff in the Bradford store are very friendly. We are very happy with the service we have received. Highly recommended.

Easy visit to dreams Livingston today. We were helped by Bill who was easy going, not pushy and listened to what we wanted. We have come away with a new mattress and two new pillows. We really liked the sleep machine too - how cool!

Leah was fabulous! Patient, knowledgable and excellent at guiding in the right direction.

Grant was absolutely brilliant. There is so much choice, but he helped us narrow down to the perfect Mattress. Great service and would highly recommend!

Went into Dreams at Erdington retail park today such a huge selection of beds and mattresses to choose from. With the expert help of Tracey we purchased a lovely new mattress. Could not fault Tracey’s customer service she was amazing, a very friendly girl.

Had a sleep match which was fun! Then found a mattress that suited us with a very exciting ottoman bed frame!!

Leah at the Basingstoke branch was kind, patient and very knowledgeable about the products. She clearly understood the ask and led me through some good bargains while offering to go the extra mile to deliver some of the items to my home at no extra charge. Always great service at the Basingstoke branch. 3rd purchase and happy with Basingstoke staff service.

Kathleen was very knowledgeable and the sale was quick and efficient. No hard sell.
The computer system was new but this did not detract from our experience.
Coffee we were offered was lovely.

Great experience in the Redditch branch! Lovely team who were more than helpful.

Had a lovely experience with Kishan, he was patient as I was making up my mind. Was offered some nice cold water in a hot day. 10/10 for the store, the product and the customer service ✨

Justine provided a fantastic service today at the Metro centre Dreams store. They helped myself and my partner with purchasing a new bed frame and mattress as well as pillows and bed cover and answered every question we had with clear expertise and enthusiasm. Justine was open and honest about pricing and comparisons and we felt incredibly looked after from start to finish. Thank you Justine for all your support!