Drift Bridge VW at Epsom are awesome. Just bought a new Golf and the professionalism of the team together with a culture of making a difference shone through. Buying a car from them is a joyful and st... Toon meer
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It was my first time purchasing a car, I couldn’t have asked for a better sales person to help me than Nick Bays! He was extremely informative about the car and the finance options available. Highly r... Toon meer
Bought a 5 year old Q5. Impeccable condition. Greeted with a smile by Jodie at the front of office. I was dealing with Stela,who was so lovely and professional. Sorted out a slight problem for me an... Toon meer
I honestly couldn't have asked for a better experience. From start to finish, the service I received was outstanding. Rahim went above and beyond to make the whole process smooth, stress-free... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contactgegevens
Reigate Road, KT17 3DT, Epsom, Verenigd Koninkrijk
- www.driftbridge.co.uk
4,7
Uitstekend
468 reviews
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Outstanding Customer Experience Thanks to James Hunt at Drift Bridge Group
I recently purchased my car through Drift Bridge Group and the entire decision was made easy thanks to the exceptional service from James Hunt. His knowledge, support and professionalism were on a completely different level. There is genuinely nothing James doesn’t know about customer service — he made the whole process clear, stress‑free and enjoyable.
I’ll be honest: my experience with Chiswick Audi had almost put me off the brand entirely. The contrast when dealing with James was remarkable. He restored my confidence, took the time to understand what I needed, and guided me through every step with patience and expertise.
If every dealership had a James, buying a car would be a pleasure for everyone. Drift Bridge Group are very lucky to have him, and I wouldn’t hesitate to recommend them — or him — to anyone considering an Audi.
6 juni 2026
Antwoord van Drift Bridge Group
Thank you for your fantastic 5-star review, Rita!
We’re so pleased to hear that James was able to turn your experience into such a positive one and make the whole process clear, stress-free and enjoyable for you. It’s especially great to know he restored your confidence and took the time to really understand what you needed — that’s exactly the level of care we aim for.
We’ll make sure your kind words are passed on to James; he’ll be absolutely delighted to read them.
Thank you again for your recommendation and for choosing Drift Bridge Group. We hope you’re enjoying your new car and look forward to seeing you again in the future!
Great service and support
I'd like to thank both Helen and James for their help with the specification of my new Audi Q3.
Exceptional service, always available and prompt response to all questions, including supplying guidance video on car configuration.
Thank you so much for your help and assistance.
4 juni 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review, Geoff!
We’re really pleased to hear that Helen and James were able to help you so well with the specification of your new Audi Q3. It’s great to know they were always on hand, quick to respond, and even provided extra guidance to make the process easier for you.
We’ll be sure to pass your kind words on to them — they’ll really appreciate it.
Thank you again for your feedback, and we hope you’re enjoying your new Q3!
Mark Lowry dealt with my purchase of an…
Mark Lowry dealt with my purchase of an Audi and I found him to be honest and friendly. My car was delivered on time all the way to my home in Upminster. First class service. Thank you Mark.
31 mei 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review, Terry!
We’re really pleased to hear that Mark looked after you so well and made the whole process feel honest and friendly from start to finish. It’s also great to know your Audi was delivered to your home on time and everything went smoothly.
We’ll be sure to pass your kind words on to Mark — he’ll really appreciate them.
Thank you again for your feedback, and we hope you’re enjoying your new car!
Very friendly and efficient staff
Very friendly and efficient staff. Everything was done to make buying the Audi a pleasant experience.
2 juni 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review, John!
We’re really pleased to hear that you found the team friendly and efficient, and that everything was done to make your Audi purchase a pleasant experience. That’s exactly what we aim for.
We really appreciate your feedback and hope you’re enjoying your new car. Thanks again for choosing Audi Approved Epsom!
The entire team was very helpful
The entire team was very helpful. We were dealing with syed, he greeted us and treated us very kindly. He is knowledgeable and was patient with our questions.
6 juni 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review, Karan!
We’re really pleased to hear that the team was so helpful and that Syed looked after you well during your visit. It’s great to know he was welcoming, patient and able to answer all your questions — we’ll be sure to pass your kind words on to him.
We really appreciate your feedback and hope to see you again at Walton Audi in the future.
Great experience with Conrad at Audi Epsom
I purchased my new car from Conrad at Audi Epsom, it was a great experience from start to finish. Conrad was so helpful, fully explaining everything to make sure that I understood which was really refreshing. I really couldn’t have asked for more. 10/10 customer service! Thank you so much Conrad.
6 juni 2026
Antwoord van Drift Bridge Group
Thank you so much for your fantastic 5-star review, Emma!
We’re delighted to hear that you had such a great experience purchasing your new car from Conrad at Audi Approved Epsom. It’s wonderful to know he took the time to explain everything clearly and made the whole process easy and reassuring for you — we’ll be sure to pass your kind words on to him.
A “10/10” is amazing to hear, and we really appreciate you taking the time to share your feedback. Enjoy your new car, and thank you again for choosing Audi Approved Epsom!
Friendly staff and exceptional service
Syed and Naomi both made the whole experience a pleasant and seamless one. Taking the time to find the right option for me and all matters were communicated clearly and in a timely manner.
30 mei 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review, Sean!
We’re really pleased to hear you had such a smooth and positive experience with us at Walton Audi. It’s great to know that Syed and Naomi looked after you so well, taking the time to find the right option and keeping everything clear and well communicated throughout.
We’ll be sure to pass your kind words on to them — they’ll really appreciate it.
Thank you again for your feedback, and we hope you’re enjoying your new car!
Antwoord van Drift Bridge Group
Thank you for your 5-star review, Mr McIlwaine!
We’re really pleased to hear you received excellent service from the team from start to finish. It’s great to know your experience was smooth and positive throughout.
We really appreciate your feedback and hope to welcome you back to Audi Approved Epsom again in the future.
Lim was very helpful
Lim was very helpful, taking the time to understand and meet our requirements
1 juni 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review!
We’re really pleased to hear that Lim was so helpful and took the time to understand your requirements properly. That kind of care and attention makes all the difference, so it’s great to know your experience reflected that.
We really appreciate your feedback and hope to welcome you back to Audi Approved Epsom again soon.
Excellent service from Neil, Chrissy and bodyshop team
Excellent service from Neil, Chrissy and the team at the Drift Bridge VW bodyshop. Carried out one sizeable repair to a door and three other minor repairs and the car looks almost back to new. Plus, friendly, responsive customer service throughout. Really pleased with the results and the quality of service. Recommended.
3 juni 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Thank you for your fantastic 5-star review, Simon!
We’re really pleased to hear that Neil, Chrissy and the bodyshop team took such good care of you and that you’re so happy with the results. It’s great to know the repairs have brought your car back looking almost like new, and that the customer service throughout was friendly and responsive.
We’ll be sure to pass your kind words on to the team — they’ll really appreciate it.
Thank you for your recommendation, and we look forward to helping you again in the future!
Responsive and helpful.
28 mei 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review!
We’re delighted to hear that you found the team responsive and helpful. Sometimes it’s the simple things that make the biggest difference, so it’s great to know we delivered a positive experience for you.
We really appreciate your feedback and look forward to welcoming you back to Audi Approved Epsom in the future. Thank you again!
The team made everything simple and…
The team made everything simple and enjoyable.
They were honest, approachable, and never made me feel pressured.
Thank you for the excellent service and will definitely be recommending this dealership to others.
29 mei 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Thank you for your wonderful 5-star review, Caroline!
We’re so pleased to hear that the team made the whole experience simple and enjoyable for you. Creating a relaxed, honest and pressure-free environment is exactly what we aim for, so it’s lovely to know that came across during your visit.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your feedback.
Enjoy your new car, and we look forward to welcoming you back to Audi Approved Epsom in the future!
Brilliant experience in buying new car
Brilliant experience in buying new car, excellent service from James Hunt.
25 mei 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review, Nigel!
We’re delighted to hear you had a brilliant experience purchasing your new car with us at Walton Audi.
It’s great to know that James provided excellent service throughout the process. We’ll be sure to pass on your kind words to him — he’ll be delighted to hear them.
We hope you’re enjoying your new car and look forward to welcoming you back in the future. Thank you again!
Great until they get your money
Great until they get your money. Then they don’t take any accountability for you being left with issues on a brand new car nor the inconvenience caused to you.
I had such good service from Braden Batley through the selling part.
When it came to the after sales im left very disappointed and i truly regret my purchase.
No apology for inconvenience.
Wanted my day wasted for car to be brought in for diagnostic testing only to be told needs to be done a different day.
There’s clear marks on the rear light inside and out so no way is this something i could have done and im told tough that its my responsibility and that i probably caused it.
Rubbish and impossible the positioning of the damage.
And of course no documented photos of when they had the car to prove otherwise.
There’s a noise left on my car and again no apology.
Braden tells me it’s not their fault and these things can happen.
Very matter of fact.
An apology would have been nice and some empathy.
I have been nothing but courteous and polite.
Agreed to a good review initially.
However now things change and i will be taking this as far as i can go as the handling of things after are not acceptable as far as i am concerned and not what i would expect after paying such a large deposit and purchasing a brand new car.
I am more than just a number and as i have been made to feel this way i will continue with my complaint which im sad to have to do.
27 mei 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Hi Clare, thank you for taking the time to share your feedback. We’re very sorry to hear how disappointed you feel following your recent experience.
While we're pleased that the sales process met your expectations, it’s clear that the aftersales experience has left you feeling let down, and for that we sincerely apologise. We understand that issues with a brand-new vehicle can be frustrating in themselves, and we appreciate that the way concerns are handled is just as important as resolving them.
We’re particularly sorry to hear that you felt your concerns were not fully acknowledged and that the level of communication and empathy you expected was missing. That is certainly not the impression we want any customer to be left with.
We would welcome the opportunity to review your concerns in more detail and better understand what has happened. Please contact us directly so that we can look into the matter further and see if there is anything we can do to help move things forward.
Thank you again for your feedback. We take comments like yours seriously and will ensure they are shared with the relevant management team.
Antwoord van Drift Bridge Group
Thank you for your 5-star review, Matt!
We’re really pleased to hear you received excellent service all the way through. It’s always great to know that our efforts to make the experience smooth and enjoyable are appreciated.
Thank you for choosing Walton Audi, and we look forward to welcoming you back in the future!
Epsom Audi escellent experience
Agnieszka at Epsom Audi is very courteous, professional, honest, and extremely helpful throughout the whole process. She made everything smooth and straightforward, and it was a real pleasure dealing with her to purchase my A4 Avant. I’m very satisfied with the service provided and would highly recommend her to anyone looking to buy a car.
13 mei 2026
Antwoord van Drift Bridge Group
Thank you for your fantastic 5-star review, Michael!
We’re so pleased to hear that Agi made your Audi A4 Avant purchase such a positive experience. Her courteous, professional and honest approach is exactly what we strive for, so it’s wonderful to know she helped make everything smooth and straightforward for you.
We’ll be sure to pass on your kind words to Agi — she’ll be delighted to hear them.
Thank you for your recommendation and for choosing Audi Approved Epsom. We hope you’re enjoying your A4 Avant and look forward to welcoming you back in the future!
Absolutely delighted with my experience.....
From beginning to end my interaction with the team at Drift Bridge Epsom was brilliant - very smooth, very organised, everything made simple and straightforward,
Absolutely delighted with my decision to purchase a car from them, and very impressed with how it was all handled.
15 mei 2026
Antwoord van Drift Bridge Group
Thank you for your fantastic 5-star review, Paul!
We’re delighted to hear that your experience with the team at Audi Approved Epsom was such a positive one from start to finish. Buying a car should be an exciting and enjoyable experience, so it’s great to know everything felt smooth, organised and straightforward for you.
Most importantly, we’re thrilled that you’re delighted with your decision to purchase from us. Your kind words mean a lot to the whole team.
Thank you for choosing Audi Approved Epsom, and we hope you enjoy every mile in your new car!
Poor customer service and very unclear…
Poor customer service and very unclear communication. AudiCAM is advertised as part of the MOT when booking, but I didn’t receive it this time, even though I have previously. Left feeling like they didn’t even check the car, and unfortunately I can’t trust this place.
11 april 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Hi Modestas, thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience left you feeling disappointed and lacking confidence in the service you received.
We understand your concerns regarding the AudiCAM and the communication around your MOT visit. Clear communication and transparency are incredibly important, and we're sorry that on this occasion we appear to have fallen short of your expectations.
We would appreciate the opportunity to look into this further and better understand what happened during your visit. Please feel free to contact us directly so we can review your concerns and see if there is anything we can do to help resolve the matter.
Thank you again for bringing this to our attention.
Knowledgeable and polite
100% took my requirements into consideration, knowledgeable and polite. Took immediate action to remedy a minor issue.
17 mei 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review, Richard!
We’re really pleased to hear that the team took the time to understand your requirements and provided knowledgeable and polite service throughout.
It’s also great to know that the minor issue was dealt with quickly and efficiently. We always aim to make the experience as smooth as possible, so your feedback is greatly appreciated.
Thank you for choosing Audi Approved Epsom, and we look forward to welcoming you back in the future!
For me it’s always about the people…
For me it’s always about the people that I deal with.James Hunt was excellent,very professional but friendly & extremely knowledgeable
He kept me updated regularly during the process & it was a pleasure to deal with him.He made all the paperwork & finance straightforward
15 mei 2026
Antwoord van Drift Bridge Group
Thank you for your fantastic 5-star review, Mr Parkes!
We completely agree that great experiences are built around great people, so it’s wonderful to hear how well James looked after you throughout the process.
We’re delighted that his professionalism, knowledge and friendly approach made everything straightforward and enjoyable, and that he kept you informed every step of the way. We’ll be sure to pass your kind words on to him — he’ll really appreciate them.
Thank you for choosing Walton Audi. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
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