I gave 1 star only because it didn't allow me to leave no stars. Honestly the worst customer service I have ever encountered. Lied to by the agent at local office, then raised a complaint using the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
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Lees wat reviewers zeggen
Scott , a géré le retour du véhicule , ça été rapide et nickel ! merci beaucoup pour votre professionnalisme je reviendrais dans cette agence
Don was amazing! So friendly and accommodating we breezed through the process no problem! Would return here for my rental car needs :-)
A few days ago, I urgently needed a car in Aberdeen. Imad from the local Drivalia branch provided me with a first-class service; he sorted everything out to my complete satisfaction and saved me a l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Drivalia UK - ABERDEEN AIRPORT
Geschreven door het bedrijf
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contactgegevens
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, Verenigd Koninkrijk
- 01224 608690
4,1
Goed
338 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great customer service by MO in…
Great customer service by MO in Aberdeen branch
18 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Stay away from this Company
When I should pick on my rental car, I was informed I was more than i 60 min late from the first pick up time. 0835 hrs, even I had try to call the office before at 0926 hrs. with no reply. When I came into the shuttel buss from the airport I was wainting there for app. 20 minuts before the driver drove to the tental place. Here I was waiting app. 45-60 min. for my turn. When it was my turn I was informed that I was late and I now had to pay an additinal 216 £ as I had to make a late change in my rental agreement ? I find this very bad service - this is a way to cheat people so I have to pay almost double up for my car rental. I have rented cars all over the world during my life and I have never had soch a bad service like this. The "upgrade" I got is an old car that have 60000 miles on the meter - and many dents etc.. I find this service unaccetable. I can only recommed everyone not to use Drivalia
Hi Drivalia,
I tryed to log on to manage your booking - I can see this is not working as I have used my chance to come woit a complain.
So I can only recommend people to stay away from your company as you are not a honnest company. I tried to call the office before the 60 min expire to pick up my rental - but no answer from Drvalia.
So will you give me back my money or not ?
Best regards,
Peter,
So I can now see it is impossible to get in contact with the company . even when they ask for more information. Can onky say stay away from Drivalia UK - ABERDEEN AIRPORT they don't know what service is....
Juat a new update:
No reply for this looser company - they don't reply on anything.
It is with out any doubt the worst compny to use for car rental.
They don't care about you as a costumoer - so one advice stay away from Drivalia UK, with out any doubt the worst company to do buisness with !
15 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Very lenient and professional
I was travelling with my family, my husband and 10 year old and 3 year old daughter when our flight to Aberdeen got diverted to Edinburgh. Our original pick up time was 3pm and I immediately informed them that we cannot be there at 3pm as we got diverted. Imad was immediately very understanding and helpful. He even waited after their opening hours just to wait for us, which is a very great deal for us as we are travelling with children. He is very nice and accommodating. I would recommend to book Drivalia directly as 3rd party booking is not as considerate as them. Also if you are getting full insurance, get it directly at the airport pick up as they offer a better deal than online.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Mo (Muhammed Saleem) delivered…
Mo (Muhammed Saleem) delivered outstanding customer service—prompt, professional, and efficient. I would highly recommend this company and feel privileged to have been his customer.
31 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It took about 1hr to get the car from…
It took about 1hr to get the car from the original booking time although I was the only customer on site.
There were numerous computer issues, couldn’t pay directly by card as the terminal was not responding, so this was done through links to my email which is not what I expected. I had to show my phones screen to prove the payments were done. Overall felt very disorganised compared to the likes of Entreprise Alamo etc that you can find closer to the airport.
When I returned the car (9am on a Saturday) there was no one there although the branch is said to be open.
29 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Efficient and hassle free experience
Efficient, friendly. Flexible. I arrived early and they managed to get me a car quickly and without fuss.
The check in process was quick and efficient with good customer service focus.
Recommended.
28 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Horrible Experience
I had to make a last minute trip to Scotland from the US for a family emergency. I booked a car through a third party and didn't pay much attention to who the vendor was.
I was in a rush to get to the hospital after landing, but the Drivalia experience was a nightmare. They were quite a walk from the airport and located in a little hut. Their systems kept going down. The person in front of me couldn't pay using his credit card for no discernable reason (after ~20 minutes it magically worked). The other couple in front of me didn't have the excessive funds (something like £3000) required for "insurance" available on the husband's credit card and they wouldn't take the wife's card. I was there for close to an hour without moving even though there were only 2 other people there.
Eventually, I just left and contacted the third party to cancel my booking. I walked into Budget at the airport and had a car within 5 minutes. The hold on my card for damage? £100.
After much reading about Drivalia it seems like their entire MO is to charge a huge insurance deposit and then make up damages to retain as much of the deposit as possible. I am so glad I walked out. Lesson learned.
15 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
When booking a Drivalia hire vehicle, whether directly with us or through a third-party provider, all hirers are informed at the time of booking and again on the booking confirmation voucher about our excess liability policy.
In the event of damage to the vehicle during the hire period, hirers are required to cover their excess liability by either: Providing a deposit on a credit card in the name of the hirer, or Purchasing an excess waiver package from Drivalia.
If you have any questions or need further clarification regarding Drivalia's requirements, please don’t hesitate to contact us at Drivalia Customer Support.
With best wishes
Drivalia
Smooth and easy service by Sha.
21 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
many thanks to Mo at aberdeen airport…
many thanks to Mo at aberdeen airport for the excellent customer service I experienced this morning. super professional and very helpful.
18 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Mr Shah and Mr Mo is superb
17 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
He tried to scam us!!!
16 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Good front of office experience.
Aleena is very proficient at her job. Her friendly nature made us feel comfortable and relaxed. We had a good front of office experience with both her and Khandra.
3 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It was really nice and smooth…
It was really nice and smooth experience and the ride was pretty clean and efficient. Absolutely loved drivalia.
7 juni 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and friendly value added over the…
Quick and friendly value added over the top service. Affordable quality rentals. Will be my go to going forward!
9 juni 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It was great experience.
5 april 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We had a great experience with them
7 juni 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK Aberdeen Branch
Went with a friend to Aberdeen, we were looking for a rental car to hire, Drivalia UK Aberdeen branch came across in recommendations. Upon on arrival the branch manager Mr Usman greeted as with a great warmth. He offered us the best deal and car, which was much needed. As we price matched with the rest car rentals and Drivilia Aberdeen branch was most affordable. We were quite happy with the customer services and thanks to the branch manager for giving us the deal, which was a actual bargain. Definitely will recommend you guys.
30 mei 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Staff is brilliant
Staff is brilliant, cars are clean and affordable,I am happy with their customer support.
10 januari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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