Drivalia UK - ABERDEEN AIRPORT Reviews 

Very cheap car, Wayne and the team were helpful with arranging airport transfer. Car return was straightforward and honest. Cost me £10 a day for a small car.

Awful service. Three calls later and a dispute with credit card and still they claim to not be holding 1500£ as an insurance deposit. Never deviated from a well known company until this and I will not return. Beware! Customer services couldn't answer questions about the service provided so not entirely sure their purpose.

Prise en charge du véhicule le 23/12/2025. Je signifie à mon interlocuteur que je ne désire pas d'assurance. Mon anglais étant approximatif, il me fait signer un document, dont je n'aurais copie qu'après avoir pris le véhicule. Je valide un montant avec ma CB pensant qu'il s'agit d'une caution, en toute bonne fois. Après réclamation, on m'indique avoir validé une assurance que je ne souhaitais, car largement couvert par une carte bancaire haut de gamme.
Ces méthodes sont purement et simplement, des méthodes de voyous.
Éviter largement ce loueur.

Raghi was super helpful on arrival. Leave plenty of time to pick up the vehicle - at least 1 hr, shuttle only every 30 mins

Raghil was super sweet and helpful

* UPDATE: DRIVALIA, I HAVE ALREADY USED 'MANAGE MY BOOKING' PORTAL AND HAVE BEEN REFUSED A REFUND. *

DANGEROUSLY UNMAINTAINED VEHICLES. PLEASE AVOID.

Drivalia do not provide your car for the time you booked. They also happy to give you unserviced vehicles with several warning lights on, telling you they'll 'go off' and that the vehicle 'had been checked' I had tyre pressure warning lights and another unknown warning light which remained on. Under-inflated tyres can cause fatal accidents especially in the snow and ice, which were the driving conditions I experienced.

They will also refuse a refund. They are absolute cowboys and their cars are just an accident waiting to happen. I will be reporting them to Trading Standards and would encourage the MANY others who have had similar experiences to do the same. They cannot keep getting away with this and are putting people at risk.

PLEASE IGNORE FAKE POSITIVE REVIEWS ON HERE AND READ REAL REVIEWS CAREFULLY. VISIT GOOGLE OR REDDIT.

We arrived off a flight (six middle aged ladies) to go and collect car only to find the office closed. We were told by another car company next to them that he saw the car rental man close up and leave a half hour earlier, knowing that we were coming to collect a car, and he didn't bother to wait. Called customer service and they were Absolutely no help.
We had a 4hr journey ahead of us. We had to run around to try and find another car, luckily "Enterprise Car" hire were very good and sorted us out, so we were able to go on our way.
I would never recommend
Drivalia Uk

If I could give minus five stars, I would. I used Carflexi to book a 9-seater for a weekend away in Scotland. They, in turn, reserved a vehicle with Drivalia. Our flight was delayed, and they had the flight number. We got to the hire company kiosk to find the attendant had "Gone home for the weekend". This left six women stranded in Aberdeen airport on a Saturday at 13.30 hrs. There was no help at the end of their "Help-line". With a 300-mile journey still ahead, Enterprise car rentals came to our rescue. I contacted the company on our return to be told, "You were not there at the booked time," so it is considered a "no-show," and they would not return the deposit. They knew the flight was delayed as they had the flight details. Both the booking company Carflexi.com and the car hire company Drivalia.co.uk should be avoided at all costs.

I have read your response. I followed the instructions and tried contacting you several times, but to no avail. The My Bookings web page cannot find the booking because it has passed. Your Customer service page keeps returning to the My Bookings page, which does as already stated. Again, Minus five Stars for after-service.

Returned customer very warm welcome by Imad
Renting van with ease always plenty of information given on how to and what is best option for my needs.
I cannot recommend enough Aberdeen Branch Drivalia.

Great service, Imad has been very helpful. It was my second rental in Aberdeen. Great service, quick handover of the car and highly recommended.

I recently hired a car from Drivalia UK at Dyce Airport for a short two-day trip, and the whole experience was fantastic. The price was very reasonable, and the car I received was even better than I expected—clean, comfortable, and in great condition.

The service at the desk was smooth and friendly, and everything was ready to go when I arrived. I booked through Booking.com, which made the whole process quick and effortless.

Overall, a great experience from start to finish. I’ll happily use Drivalia again!

Great car rental experience! The vehicle was in good condition, and the process was smooth from start to finish. A special thanks to Mrs. Rafia, who made me feel truly welcome with her warm and professional approach. Highly recommended!

Je préfère payer plus cher que de retourner louer une voiture chez eux. Le service est exécrable et ce sont des voleurs. Ils gardent votre numéro de carte de crédit pour vous charger plus tard lorsque vous n’êtes plus vigilants. J’ai du changer de carte de crédit

We had to wait over an hour to sort the car rental even though we had previously booked online. Hidden costs which almost doubled the rental cost were only made clear when we were in the office.

It appears that the staff rarely turn up on time. Therefore the car that I was supposed to pick up from a flight this morning at 8.30 was not available for me. Another customer had been waiting since 8am. The team arrived at the office at approximately 8.40 but then took until 9am to get the computers etc. started. A real shame as I have had good experiences with Drivalia in the past. Simple fix.... if the team could be motivated to arrive in the office on time (even if they arent expecting bookings until slightly later in the day), it would help greatly. Im a big supporter of Drivalia usually. Thanks.

All goood ,cheap rates

Always quick and handy Service will definitely recommend Drivalia Aberdeen Airport.

Hidden £1500 to be blocked out on a physical credit card. E wallet no use for this.

I didnt have one with me so I got charged an extra £100 for full insurance This would have been £60 if I had done it at the time of booking.

J’ai loué une voiture très très bien reçu et très compétent pour Léo et Aleerce merci pour tout.

Great customer service at Aberdeen airport