Met with Andrew, branch manager for Birmingham Airport branch.....and how refreshing to deal with someone with both good customer service and common sense! We had a pre paid reservation, which we ende... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 37 Elmdon Trading Estate, Marston Green, Birmingham Airport, B37 7HE BIRMINGHAM, ENGLAND, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Made us wait 25 minutes to be picked up, then when we got there there were terms that were not transparent enough in my view, so they said i would have to pay 50 pounds a day extra, i said no way to t... Toon meer
Bedrijf heeft geantwoord
Rented car in Birmingham from Andrew. Was very helpful in picking us up and getting sorted quickly. Missed our original window so that car was gone but Andrew sorted us out quickly. No issues on retu... Toon meer
Bedrijf heeft geantwoord
I went to Drivalia because I had been let down badly by another rental company. The gentleman who dealt with me in the Drivalia reception was friendly and completed my rental paperwork and payment qui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Drivalia UK - BIRMINGHAM INTL AIRPORT
Geschreven door het bedrijf
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contactgegevens
Unit 37 Elmdon Trading Estate, Marston Green, Birmingham Airport, B37 7HE, BIRMINGHAM, ENGLAND, Verenigd Koninkrijk
- 0121 222 0599
3,1
Gemiddeld
232 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Avoid at all costs unless you want to…
Avoid at all costs unless you want to be ripped off. Booked through booking.com and added insurance, very smooth and easy experience. Arrived to pick up an electric corsa only to be told they do not have that car and actually have 0 electric cars at all. Then to be told that because my credit cards are not ‘embossed’ I could not leave the £1.5k refundable deposit and must pay £350 (or there abouts) to get a car right there and then. I had 2 credit cards, 3 debit cards, my passport, driving license, bank statement and payslip only to be told ‘people make fake credit cards so we can’t accept these cards that are not embossed’ (this isn’t the customers problem unfortunately). The kicker is credit and debit card companies no longer print embossed cards! If you use this company and they say you have to pay an amount to waive the £1.5k deposit, make sure you know that this is non refundable unlike the £1.5k you would have blocked onto your credit card. Feels like a scam to make extra money.
17 april 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
worst car rental experience I ever had
I had booked a rental car with Booking.com, the rental company was Drivalia. Unfortunately my flight with Ryanair from Cork to Birmingham was delayed because a passenger died on board before take-off at Cork airport. As soon as it became clear that the delay would be lengthy I called Drivalia. Although I called them well before my pick-up time I was told I would lose the rental and fees I had paid. When I pointed out that the delay wasn't my fault and that a death had occurred on the plane the Drivalia member of staff's reply was "Not my problem mate". After the traumatic experience witnessing a fellow passenger's death, upon my arrival at Birmingham I had to find another car rental company. I have used booking.com numerous times for accommodation and have always been happy. Therefore I tried booking car rental via them. This was the first time and it will be the last.
28 maart 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Rob and Sammi (in BHX)
Rob and Sammi (in BHX). You are absolute stars. More observant than me, you found my car keys had fallen out in the rental and drove them back to me before we had gone too far through the airport. Saved us from a horrible potential evening ahead at the other end... thanks so much!
12 april 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service from BHX especially Sammi…
Great service from BHX especially Sammi and Robert
10 april 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer was brilliant ask for him
9 april 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I hired from Birmingham
I hired from Birmingham, a great bunch of guys and really helpful I couldn’t ask for a better service
2 april 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
After my car broke down at the end of…
After my car broke down at the end of the week, I looked online to find the best rates for a car rental over the weekend and came across Drivalia. The rates were very cheap and the staff at the Birmingham Airport branch, especially Sammi, were very helpful in assisting me in finding the right car and showing me how to use it as it was my first time renting a car. Over the weekend, I had no issues and the car was in great condition and I’ll definitely be bringing my service back here due to the positive experience. Once again, thank you :)
23 maart 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rude arrogant employee
Rude, arrogant employee
I arrived from London to Birmingham Airporton the 22nd February to pick up a car for one month. I unfortunately picked up the wrong credit card. Which I paid by voucher previously close to £400 with a debit cardI want to return the next day by travelling back to London and coming back to Birmingham for with my credit card but this rude arrogant employee refused. He insisted on pain on the spot £935 insurance to take the car away.
Which I didn’t have…
I never received a refund I sent a series of emails to try to rectify the problem within the next two weeks the company refused avoid avoid avoid🤬
22 maart 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely horrendous
Absolutely horrendous! Antagonistic, unhelpful, smart mouthed and the setup was beyond a joke!
This was the Birmingham airport branch. I asked for the name of the gentleman! (he gave me wrong name)
Not to worry, I paid double at euro car and the service was phenomenal!
Never again! Avoid this company!
The only saving grace was the driver Robert who picked me up from the airport to take me to the office.
10 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Worst car hire experience I’ve ever…
Worst car hire experience I’ve ever had. After landing at Birmingham Airport, we waited over an hour to be collected — with two young kids — and received zero updates or explanation. When we finally arrived at the office, the staff member was blatantly rude when I politely questioned the delay. No apology, no valid reason, just attitude. To make matters worse, when dropping the car back there was no one available to take us to the airport. We had to order and pay for an Uber ourselves to avoid missing our flight. Save yourself the stress — pay a little more elsewhere for certainty and service.
8 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aamer was so helpful and clearly…
Aamer was so helpful and clearly communicated with us. Was eager to help everyone around swiftl and professionally.
I’m a traveling to the UK and this made my journey much easier
5 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID AVOID AVOID
Hired a van from Drivalia and videoed it on pickup.
On return the depot was closed. Again I videoed the van to show that no damage had occurred.
Th following day, whilst at home, I received a charge of £325 for a 'nail' in a tyre.
1. The photo did not show the tyre was off the van I hired.
2. It did not show if the van had been moved since drop off.
3. You could see the tyre was due for replacement due to wear.
4. There was no similar photographic evidence of the tyres on collection.
5. A replacement tyre with the same brand was £125. Remarkably the £325 charge aligns with the excess I had to pay.
I raised a credit card dispute and had my money returned.
After lots of previous business with Drivalia, that's the last time I will ever use them again!
2 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Do not use Drivalia
Do not use Drivalia. I had a confirmed booking and, due to a flight delay, called the branch twice to notify them of my late arrival. I arrived within a reasonable timeframe of 90 minutes, yet they refused to honor my confirmed booking, claiming it had already been released and demanding an extra £350 for a replacement. This was despite there being clearly available vehicles and my repeated notifications.
Their actions were completely unprofessional, unfair, and a blatant bait-and-switch. I will never use them again and strongly advise others to stay away.
23 december 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent service from Drivalia
I use Drivalia at Birmingham Airport on a regular basis. I have only ever had one bad experience, otherwise it's always a good experience. Everyone at Drivalia Birmingham is helpful and friendly and welcoming
I used them again yesterday and Amar was very good, he sorted out a great car and I would absolutely recommend Drivalia Birmingham Airport. I will be using them again soon 😊
18 december 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great staff, easy process no issues
Good helpful staff, used multiple times with no issues.
1 december 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Returning customer
Returning customer
I have used this company twice now and on both occasions I have been well looked after. On this occasion I had booked the wrong car on my booking form and they were able to upgrade me with no hassle or additional costs. The airport pick up was swift and the booking in a return process is quick and easy with complete transparency. I will use again. Thank you :-)
18 november 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BIRMINGHAM INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.