Hired vans from the Vauxhall road branch in Liverpool, absolutely first class customer service, so easy the way it should be! These other hire company’s make it feel like they’re doing you a massive f... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Just seen the reviews for drivilia car hire vauxhall road and lots of people saying they are scammers,i had to pay 160 pound to for it insurance that I already paid for on hiring online the man said... Toon meer
Bedrijf heeft geantwoord
This is a great car hire company. I arrived in Liverpool by air long and delayed flight I was exhausted however, I was on the road in no time to my final destination with Drivalia huge thanks to Josh... Toon meer
Bedrijf heeft geantwoord
The team at Liverpool City couldn't of helped me out more if they tried. Would definetly recommend to anyone thinking about it. Kinza & Robbie on return also gave me a warm welcome and quick check in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Drivalia UK - LIVERPOOL CITY
Geschreven door het bedrijf
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contactgegevens
141 Vauxhall Road, Liverpool, L3 6BN, LIVERPOOL, ENGLAND, Verenigd Koninkrijk
- 0151 922 4991
3,9
Goed
147 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lynsey Greg at Liverpool very helpful
27 januari 2024
Review zonder uitnodiging
Antwoord van Drivalia UK - LIVERPOOL CITY
Dear Customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
I would consider this car rental company to be day light robbers.
I would consider this car rental company absolutely despicable.
1. They looked for two utility bills on top of the driving licence check and the licence issued across the counter.
2. If you had purchased insurance through the broker then, it would not be paid out after an accident if you did not have a witness with you. There is no dash camera in the vehicle rented out.
3. After purchasing insurance from them directly, I was told that neither glass or wheels on the vehicle rented is covered by the insurance.
4. If you have an early flight the office that is 1.3 miles away from Liverpool Airport is not opened until 6am, and if you are ready at 6am then you have to wait until they are ready.
5.When I made the person that opened up on the 27th of January 2024
that I haSaturdayd an early flight and could he please process the vehicle that I had rented. Foul language was used against me and I was offered no written confirmation to confirm that the vehicle I returned was not damaged or not damaged in any way.
5. Also both another customer and myself was delayed because the computer system that was being used crashed and would not work correctly when I was being registered on the 25th of January 2024.
I would not advise anyone to use this car rental company at Liverpool Airport in the future. That is why they are cheap, they get the money from you when you standing at the counter.
27 januari 2024
Review zonder uitnodiging
Antwoord van Drivalia UK - LIVERPOOL CITY
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Great service from Dan at Liverpool…
Great service from Dan at Liverpool branch, friendly and professional. Van was good and as clean as could be. Definitely use again.
24 januari 2024
Review zonder uitnodiging
Antwoord van Drivalia UK - LIVERPOOL CITY
Dear Customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.