DriveTime Car Sales - Charleston Reviews 

Blake was great! He helped us find a car that was perfect for our needs.

2018 Ford focus

The sales rep allow me to explore all my options and I was able to choose the car that i wanted

My Experience was just amazing. Kwania was very helpful and informative. Thumbs up 👍🏿

Mr. Blake here at Drivetime made my experience with purchasing my new car stress free and a joyful experience thank you!

My boss was sold a lemon. They had to get 2 transmissions for their car and only had it since Jan of 2025. Her and her family had to go without transportation while it got fixed all the times it's been in their shop. This company doesn't care about their customers they lie to.

I bought a car from DriveTime in Charleston, SC. I bought this car last year at 18,000, it's 2019 Kia Soul over 98,888 miles. I haven't had the car for three months and the engine was gone. Likely, I got a new engine replaced. After looking into things, it's been a year and the car is still at 16,888. I should have never went to DriveTime, I will be paying for the care at least 5 more years. The finance company is BridgeCrest. I spoke with a supervisor regarding why the amount of the car only went down since I pay twice monthly. They make you pay ever two weeks and they charge 13.79 a day until your next payment. I will be reaching out to a lawyer, something is not right.

Exceptional service. Very kind, helpful and hardworking. Thanks for answering all my questions about the vehicles I was interested in. I’d like to include that they did not pressure me into buying the vehicle like some dealers will do, so I appreciate this. Thank you!

Kwani made it effortlessly! She really is the best! The atmosphere was nice and the other employees were nice as well. Drive Time was the best choice for me. I needed a car and they got me in one. I would definitely come back. They’re not pushy and they listen to what’s best for you.

I LEASED A LEMON!! & this is an updated review from my previous one. Whewww .. where to start? Customer service! Let's start with the good, because I still stand on what I said about the representatives. April 13th, I visited DriveTime for a car. The young lady that worked with me did an absolute phenomenal job! Very attentive, a lot of active listening, very professional. I was recommended to her by her colleague after he noticed he wasn't successful in selling or convincing me to purchase a car. & Although it didn't work out with him, he didn't let me leave feeling hopeless with no luck, which was appreciated. With the young lady, she was very understanding & sympathetic with my situation and together we found a car. I came back on Monday, April 14th 2025 to pay the down payment totaling $1100, I left with my car happy asf! April 18th, 4 days later, the car was giving me shaking & vibration in the seat, steering wheel and floor base at 50/55mph, but later went away. April 21st, the vibration & shaking returned. I called DriveTime to let them know about this and was recommended to take the car to Firestone on Savannah Highway so that they can file a claim with Silver Rock, who the warranty is through if there are mechanical failure during my 30 day warranty. This specific location was highly recommended by the guy at DriveTime & I quote "I highly recommend the Savannah Highway location because they're more familiar with Silver Rock and how they operate". (THEY ABSOLUTELY SUCK! but that's a different story for a different review) I scheduled my appointment & took my car there on April 26th. Explained to them what was the issue, 4hrs later I left with a wheel bearing replacement, the one that was on the car was ready to pop, per the technician/mechanic. April 29th 2025, I took my car back because the same problem occurred, I was then advised that the car would be kept overnight to have the brake pads & rotors replaced, parts had to be ordered. After having the services completed, my brakes squeaked so bad it sounded like a school bus & the dang car still was shaking at a certain speed! Atp I'm irritated. May 16th, 2 days past my 30day warranty mark at $0 deductible, my engine light started blinking as I was driving and my car began jerking/hesistating and stalling to accelerate past 40mph. I immediately took the car to Firestone who told me that I couldn't be seen for service until Monday or Tuesday (5/19 - 5/20). Drive time was just down the road so I made my way there but stopped by AutoZone for the engine like check & was given a P1326 code. I got to DriveTime where I was told there was nothing they could do because they don't have the authority. I was provided the contact number for their customer sales relations department. I received a case manager and suggested places to take my car anywhere else in network other than Firestone. Took it to precision tune who ran their diagnostic test & told me about the code P1326, Replace Engine Block Assembly! Pretty much the engine was no good! because there was 0 oil in it and its been that way at the time of purchase. Till this day I am praying and hoping that a new engine is not needed because the warranty is giving me a hard time with coverage. I absolutely regret purchasing this vehicle with DriveTime! And no I won't be recommending the business to anyone. I chose to keep everyone's name anonymous, but I do know every last one that I had an encounter with. All down to the mechanics at Firestone. To know me is to know I'm big on reviews and Im very thorough with the ones I give! Shop at your own risk, LITERALLY!

** update .. the engine has to be replaced. My advice to DriveTime, hire a technician to thoroughly inspect and do a diagnostic test on the used cars that you purchase, stop recommending Firestone because they missed all of this & didn’t do diagnostic as requested BOTH times that I took my car.

Ethan was great for the first point of contact. Kwani sealed the deal answering questions and getting me the numbers I needed. Thanks to Aaron and his team I am on the road 💕💕💕

Always a smooth, quick and easy process! Thank you for making buying a new car so easy!

I went to drive time on 3/5/2025 I was looking for my next vehicle it was a lot to choose from , the sales person I had was excellent she went above and beyond to make sure I was a happy customer I left the same day with my jeep , thank you drive time I really appreciate everything

Ethan was great. He really wanted to get me into something and didn’t mind fighting for me. I would definitely come back if I need another car.

Everyone was very nice. I was put in a pickle and I walked away with a car that same night. I did come in an hour before closing and workers stayed till 9:30 with me to help. I couldn’t appreciate it more. Will be shopping here again if anything ever does happen.

My experience with Kyle at the Charleston location was seamless. He was informative and presented all options without rushing me to make a decision. Pleasant, helpful and knowledgeable the best traits for a person assisting with a purchase. I will recommend anyone to go see Kyle if they want to make a car purchase.

SJ

I talked to Ethan Gerald over the phone before I came into the dealership and he was very benevolent, he took his time and went over every step with purchasing my first car , he made it feel like buying a piece of cake I’m pretty happy with the 2019 Kia optima I got today when you go to DriveTime ask for ETHAN GERALD dude rocks !

The whole team help me get into the car I want. It took a while and some trying but worth it in the end! The cars are pre owned and it was just what I need. The process is not hard at all. Verifiable income and information and you are good to go. I’m very thankful for the help. Enjoyed the test drive and experience. I would recommend to my family.

The process was pretty good however there was a snafu and that the cars were mixed up and we had to come back a second day. I still don’t understand how that happened but overall the people were really nice that we worked with.