DriveTime Car Sales - Gainesville Reviews 29

They were very honest and helpful.This is my second car through them.It was easy and a quick process.

This company sells cars that are already failing mechanically! They fix them up enough to make them seem like they are in good working condition until you drive them for a few weeks!! I Purchased a car at the end of February from Drive Time in Gainesville. Within one week the car was stalling while driving! Called the warranty company to inquire about getting it repaired and was told where to take it. Took the car there and was told they could find nothing wrong with it. Suggested I change the oil and air filter which I did. Warranty Company paid for the diagnostic. Car drove ok for a few months then started stalling again. Engine light came on. Took the car in and was told that it needed a Camshaft and a crankshaft sensor , so had that replaced and oil changed again as well as an engine flush. A few weeks later the car started to idle roughly and it needed 2 engine coils and 2 spark plugs. So I had that repaired as well as an oil change again! Fast forward 2 1/2 months to the beginning of November when the car started idling at 1200 RPM. Took it to mechanic AGAIN and was informed that the engine had blown up….only 80,000 miles on the vehicle!! So, my mechanic filed a claim with my warranty company Silver Rock. They sent an adjuster out to look at the car and my mechanic said he was a total jerk. He had my mechanic drain the oil and said it looked dark (had just been changed in mid August) so there must be sludge in the engine….mind you the engine was just flushed in August!!!! My mechanic tried to give my service records to the adjuster and was told “I don’t even need to see those” we are denying the claim for improper vehicle maintenance!! How could there be improper maintenance when I had a boatload of service records including 3 oil changes, replaced sensors, replaced engine coils and spark plugs and an engine flush in that 7 months I had the car!!!!! So now I’m fighting with the warranty company to try and get them to cover the engine replacement! I’ve had to contact an attorney who will now be contacting the warranty company as well as Drive Time on my behalf and I’m also filing a complaint with my states attorney general and the better business bureau! I was sold a car that was clearly already failing and had just had “bandaids” on it to make it appear in decent condition. Now I’m stuck making payments on a vehicle I can’t drive!

Great Customer Service Ben Lee and Staff❤️and I made a second purchase ❤️ Happy Birthday To Me❤️

Easy to get what I needed down customer service was excellent. Really met my needs

Jose did an amazing job helping me getting into a car, thank you!

Great customer service. They really take care of returning customers and that was greatly appreciated. Please keep up the good work. Thank you Drivetime for all of my 4 cars.

If u want a sales men to give you there all better call Ben he will make ur dreams come true thank god for Ben

From beginning to end, my time spent here was worth the purchase. Big purchases are usually stressful sometimes, Samantha helped the process go smooth, quick, and easy! Her customer service was above and beyond!

I would never recommend this company to anyone. We didn’t even make it home with the car we bought. We were broke down in the side of the road. It has been a nightmare ever since. This car has been in the shop 4 or 5 times and still is not fixed. Take your money elsewhere!!

I purchased my vehicle from drivetime in Gainesville Fl towards the end of November 2024, now 2 months later of me having the vehicle it is knocking. Took it to an in service mechanic and they said i needed a new motor and Cadillac converter. My warranty does not cover the Cadillac converter so they want me to pay $5k out of pocket for this part when i believe that is not fair one bit. Also the oil was not changed when i purchased the car so now there is dirt and sludge all in the oil. Highly dissatisfied and will never use drivetime nor recommend them to anyone.

Very friendly and helpful

I felt a bit rushed in the process.

There didn't lie I was approved

They were busy when I got there but they welcomed everyone walking through the door. When it was my turn they were very helpful and I walked out with what I wanted thanks drive time

Jose and David the Asst Mgr. were both GREAT. They asked for what they needed in advance and didn't waste my time at the dealership. The selection was good, the pricing transparent (what a difference!), and the buying process painless. Jose was professional and friendly, and definitely knows his stuff.

Fantastic service very friendly and helpful went out of his way and helped me will recommend this company had a great experience

This was the best experience I have ever had buying a vehicle. Everyone was pleasant and professional, they were also very personable. The entire process was quick and easy and I got all of my questions answered. I will definitely recommend Drive Time to my family and friends. When I purchase any future vehicles, I will absolutely return.

Samantha was a great sales woman very helpful and professional.

Everyone is so kind of near the manager helped me out a lot she was very patient I’m very kind to me My Wife and my mother I’ll tell anybody you want to buy a car go to drivetime and Gainesville off of Main Street

Sell’s man was awesome. The car I originally drove all the way down there to get had a bad transmission so he helped me get in a better one.