DriveTime Car Sales - Greystone Blvd Reviews 56

I wouldn’t even give drivetime a one star but had to give something to write a review.. So here it goes I sat in the lobby for 2 hours with an appointment before anyone could get to me.. Then after all the promises they wanted me to put 4k down which I had but I by all means will not pay 304.62$ every two weeks!! That place is a rip off and I should had taken heave of all the bad reviews.. After being there for 6 hours we got no where and I walked out and told them no!! Plus the interest rate was more then I pay on my Tacoma that I’ve had for 4 years.. By far Toyota will be the best to go to for a vehicle.. This 6 hours was a waste of my time wished I’d listen!! So BEWARE STAY AWAY FROM DRIVETIME!!

Mr shon was very professional and he customer service was also excellent and very helpful

Ashlen has helped me and my family find exactly what we were looking for and was super patient!

Shon Mcloud was awesome would recommend him to anyone

Briana Gilyard was the best! She made the process so easy and understanding! She was also very professional and honest! Best experience ever!

Briana was wonderful to work with

I went on the website. Was preapproved for a loan. Selected a car. Was asked to make an appointment. Made an appointment to come in in an hour. Drove to the dealership only to be told that their computer system was down and I couldn't test drive the car. I then asked why it let me make an appointment and why I couldn't test drive the car. You don't need a computer system to do a test drive...or even to just look at the car. I thought the salesperson was rude and her answers poor.

They people were great they explained everything and did everything they needed to so we got the car we wanted.

Well I hate having to sit at the dealership over 3 hours just to sign paperwork which could have been done had it not been for the person stopping and talking to every customer as though I was placed on the backburner and that got to me when they felt like it. Customer Service was needless to say poor. Yes you may have great deals but the customer service has definitely made it to where I will never go back

Let me tell you — my experience at DriveTime was nothing short of excellent. I worked with Briana Gilyard, AGM, and she guided me through the entire process from beginning to end with the purchase of my Dodge Journey Crossroad. I arrived around 6 PM, a time when most dealerships are winding down, but Briana made it feel like I had the whole evening dedicated to me. By 8 PM — their closing time — I was driving away satisfied and stress-free.

Walking in, I’ll admit I was a little worried. There were about six other families in the dealership buying cars, and only Briana and the GM were on the floor working. But they handled that showroom like seasoned pros. No stress, no attitude, no cutting corners — just pure professionalism and hustle.

As a former Automobile Collections Supervisor, I’ve seen the good, the bad, and the chaotic. These two? They impressed me. The level of organization, patience, and customer focus was top-tier.

If you’re looking for a dealership where you’ll be treated with respect, efficiency, and genuine care, I highly recommend DriveTime — and especially Briana Gilyard — for all your car-buying needs. They really get the job done!

Rasheika did an excellent job even though they were short staffed. She was very knowledgeable and polite. The car purchasing process was very straightforward. My wife even purchased a vehicle also while accompanying me.

They work good with people and work fast have you in and out thanks a lot!!

It was quit and easy. Great customer service very nice and polite. Go see Rasheika

Bri made my experience as painless as possible. From start to finish the process took no time and I’ll definitely refer anyone to go see her. Very nice and professional

Joshua was great and helped me to decide on a vehicle for the greater good, even with me being picky lol.

Joshua and Mrs R. Were amazing and patient.

I purchased a $15,000.00, 2020 Chevy Trex at the end of May. I had the car for 40 days and it broke down. Completely broke down. I thought maybe I just needed a sensor, the shop said, I need a whole motor. An additional $10,000 - 12,000.00 cost. I only drove 4000 miles. I asked them to assist me with the warranty or help me into a different vehicle, and they refused. They would not help me at all. They essential said too bad, so sorry. Good luck. I had them pick the vehicle up. I do not care. I will not pay $15,000.00 for a car, that I drove 4000 miles and had for 40 days. There is no way this is legal, and they should be ashamed of themselves. Their lack of assistance and customer service in handling this issue as a business was ridiculous! I will never recommend them at all, ever, for anything!!! They are thieves and corrupt and they are scamming the public out of thousands of dollars. I sent my car back and it still had the dealer tag on it. Shame.