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DriveTime Car Sales - New Castle Reviews 

58
TrustScore 4 uit 5

4,2

2225 N Dupont Hwy, 19720 New Castle, DE, US


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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

From start to finish my experience was above my expectations. Olivia was kind, professional, and kind. I was in and out in like an hour and a half. I will admit I was nervous going in. I didn’t k... Toon meer

Beoordeeld met 5 van de 5 sterren

Renata Rushlau was very informative and straightforward. Most sales representatives are around the bush. She answered all my thousand questions that I had. She was very professional and outgoing. She... Toon meer

Beoordeeld met 5 van de 5 sterren

Great service had an issues with misunderstanding they handle it well and I purchased the vehicle I’m very pleased of how it was handled. Really good and easy car purchase process

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Renata was absolutely AMAZING! She was very knowledgeable and extremely helpful. She got me in my car in under an hour! Would highly recommend her for anyone looking at Drive Time.


Bedrijfsgegevens

  1. Verkoper van tweedehands auto's
  2. Automarktplaats
  3. Autodealer
  4. Autofinanciering en -lening bedrijf

Over DriveTime Car Sales - New Castle

Geschreven door het bedrijf

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Geschreven door het bedrijf

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contactgegevens

  • 2225 N Dupont Hwy, 19720, New Castle, DE, Verenigde Staten

  • 13023047950
Promotion box for DriveTime Car Sales - New Castle

Discover DriveTime

Shop every car with your personalized terms!

4,2

Goed

TrustScore 4 uit 5

58 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,2

Alle reviews

(58)

3.553 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Answer all my questions and explain the…

Answer all my questions and explain the process of everything that I needed to do

30 januari 2025
Logo DriveTime Car Sales - New Castle

Antwoord van DriveTime Car Sales - New Castle

Thank you for sharing your feedback with us. We are thrilled to hear that you experienced a positive car-buying experience. Although you provided us with a positive feedback your rating didn't match your feedback, we assume this was an miscue. However, if there are additional opportunities for us to improve, please call our Customer Relations Department at (888) 290-0148.

Beoordeeld met 4 van de 5 sterren

Great experience overall

Great experience overall. I noticed one of the side view mirrors didn’t automatically move like the other. When I asked the sales woman and made up something about most cars park on the right and that’s why they both don’t work. Lol. I knew that was false and was just hoping for the truth. It just doesn’t work🤷🏽‍♀️.
Friendly staff. Smooth processes. I still recommend. Honesty is always the best policy.

1 november 2024
Beoordeeld met 5 van de 5 sterren

My car buying experience was top-notch!

My car purchasing experience was easy, quick and no-nonsense. I received. Superb service and I absolutely love my car. 5 stars for Olivia and Renata who took very good care of me!!

29 oktober 2024
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Antwoord van DriveTime Car Sales - New Castle

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations

Beoordeeld met 5 van de 5 sterren

Very good experience

Very good experience! Renata was very good at her job. She explained everything in detail and was very helpful.

18 oktober 2024
Review zonder uitnodiging
Logo DriveTime Car Sales - New Castle

Antwoord van DriveTime Car Sales - New Castle

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations

Beoordeeld met 5 van de 5 sterren

Very professional

Very professional, great customer skills, and very helpful.

28 september 2024
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Antwoord van DriveTime Car Sales - New Castle

Hello Cassandra Kellum, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations

Beoordeeld met 5 van de 5 sterren

Olivia and Ms Renata helped us out and…

Olivia and Ms Renata helped us out and got us what we needed at a great price! Tge service was excellent thank you

27 september 2024
Review zonder uitnodiging
Logo DriveTime Car Sales - New Castle

Antwoord van DriveTime Car Sales - New Castle

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations

Beoordeeld met 5 van de 5 sterren

Awesome Team at drive time really was patient…

Team at drive time really was patient and helpful when it came to me choosing a car I want to thank all of them both ladies and the general Manager who gave us the warmest greeting when I walked in with my son

25 september 2024
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Antwoord van DriveTime Car Sales - New Castle

Thank you for sharing your feedback with us, Cynthia Parker.

We're thrilled to know you had a positive buying experience with the staff at our New Castle DriveTime. We appreciate you submitting a review!

Thank you,
DriveTime Customer Relations

Beoordeeld met 5 van de 5 sterren

superior customer service fantastic and…

superior customer service fantastic and nice staff, first day with Olivia second day with Renata, both were very positive and professional.

10 september 2024
Review zonder uitnodiging
Logo DriveTime Car Sales - New Castle

Antwoord van DriveTime Car Sales - New Castle

Hello Freddie Goudy Jr.,

Thank you so much for taking the time to review your visit at our New Castle DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Beoordeeld met 1 van de 5 sterren

We had a general good experience at the…

We had a general good experience at the dealership, the car was delivered dirty tho. In the morning I opened the door and the factory alarm went off with no way to shut it off they didn’t give us the correct key. The horn just kept beeping until we got the battery off. There’s no way they didn’t know about this issue. There’s other things but I’m already pissed enough. Although the sales people were pleasant enough.

25 mei 2024
Logo DriveTime Car Sales - New Castle

Antwoord van DriveTime Car Sales - New Castle

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Beoordeeld met 5 van de 5 sterren

Enjoyable Experience!!

The staff I interacted with was all nice, BUT, Renata Rushlau was my saleswoman and she was fantastic!!
Made the entire process smooth, efficient and comfortable. She walked me through each step with explanation and was very hospitable. Enjoyed my experience!

8 april 2024
Beoordeeld met 5 van de 5 sterren

Renata Rushlau was very informative and…

Renata Rushlau was very informative and straightforward. Most sales representatives are around the bush. She answered all my thousand questions that I had. She was very professional and outgoing. She was such a pleasure that I even referred my friend to come buy his car from her. She needs a raise cause she knows what she’s doing and helping this company grow.

4 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Renata was absolutely AMAZING

Renata was absolutely AMAZING! She was very knowledgeable and extremely helpful. She got me in my car in under an hour! Would highly recommend her for anyone looking at Drive Time.

16 maart 2024
Review zonder uitnodiging

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