DriveTime Car Sales - North Houston Reviews 73

I came in frustrated because I had never had to purchase a vehicle on my own. Mike Adam’s and his team walked me through everything and explained thoroughly. By the end of this journey I was in tears and thankful for great people being in position to be patient and helpful just because they love what they do. I am so thankful!!

The salesperson was great

The sales manager John and my salesman Valentino made the experience great. I got a bonus item from my checklist that I didn't know I needed. I got a panoramic roof and it's worth just sitting in the jeep and looking out the window 🪟..

My sales person took the time to go through everything with me , made the process so easy and comfortable. I’m only in the 600s credit score wise but you wouldn’t know it by how well all the staff treated me . I will buy my next car from her and her associates from her on our. Thank you

I have to brag about the Sales Rep. that i just encountered at the North Houston location. I arrived via bus determined to leave with a vehicle. I was turned down due to not having a down payment. As I was walking out the door, my sales rep. Mike Adams stopped me and said let me try something. Another 2hours later and i was leaving with a vehicle. Mr. Adams took time with me, he didn't just give up! I recommend going with this rep. he made my car shopping experience wonderful.

Miss Cheryl Sullivan was a tremendous held to me in my car buying experience. I now have a new car dealership and will not go anywhere else. Miss Cheryl was very kind, polite, and patient with me in the process.

Working with ms cheryl was great. She’s so nice and awesome and puts 100% of her part so you can get a vehicle would definitely recommend this place

Aurelius Thomas was very inciteful and knowledgeable. An amazing person to work with.

Mike adams was very patient and took his time to show and understand the process. Met him the first day when I wasn’t sure if I wanted to buy. Came back and he help me through the process. Definitely would recommend him in the future! Thank you!

Cheryl Sullivan was amazing at north Houston! Got exactly what I wanted !

Ms Cheryl really was great. She made the buying of my truck a fast and pleasant experience. She is very knowledgeable about the process and help me get a great deal. 👍🏿❤️🙏🏿

They gave me paperwork stating the vehicle I purchased was never in a accident/incident but it was in 2021. I purchased this a 2018 dodge journey on 6/12/2025, in the beginning of July the alternator went out in late August the left control arm is bad and now since October 27th until now it's something wrong with the engine. This vehicle was a Lemon from day one and Drive Time not doing or manning up for us as the consumers to make it right. Shame on Drive Time. My name is Veda Brown and I'm not given up on my rights for me and other consumers. Drivetime not responding that I have paperwork from them that this was never in a accident but I have paperwork that it was and they lied as a business and they defaulted me.

Mike Adams was great.. Patient and informative with everything! Left feeling good about my purchase.

I got in and out fast with the best ride of my 52 yrs

Easy and fast

Mr. James had talk to me earlier during the week about the car I was getting and once I got to the dealership he had everything ready for me. So if you ever looking for a car come down to Drive Time

I got my car a 2016 Chevrolet Trax back in 2024 and within a week of having the car the tire light came on. Took it to the shop and they said the system is messed up and needed to be replaced over $400 to fix. Wasn't doing it. Long story short they sold me a LEMON, my car has been in the shop now for the third time. Even with warranty, we have spent a couple thousand dollars getting it repaired.
I should have known something was wrong with the car when the salesman only showed me this one vehicle. Oh yeah I feel like if you really don't have a big down payment they'll sale you whatever. Never again...

James Thomas was great to work with and genuinely and great salesperson

I recently purchased my second vehicle from DriveTime, and once again, they've exceeded my expectations! A huge shoutout to James Thomas, who went above and beyond to find the perfect ride for me and my family. He listened attentively to my needs and didn't hesitate to suggest alternatives when the initial vehicle wasn't the best fit. His expertise and dedication to customer satisfaction are truly commendable. The SUV he recommended has been a game-changer for our family. James is a credit to DriveTime, and I wish him all the success in his career!