DriveTime Car Sales - Pensacola Reviews 51

Awesome customer service

Mr.Ross was very understanding and honest through the entire process. He also went above and beyond to help answer any questions we had, and I will recommend people I know to come see him.

Quick and easy! Ross made sure I was set up with everything I would need for the future before leaving off the lot.

Donnie and the Regional Manager as well as Steve were the best to ever do it again thank you guys so very much it’s very much appreciated

Brain Bell did a great job made the process easy

Found the truck I wanted. After driving 3 hours 45 minutes to get there. Sitting with salesman they tried to push maintenance insurance, Gap insurance, Lowjack GPS, I bought the gap insurance. I told them I did not want the other maintenance and Lowjack GPS but they put it on my contract anyway. Before signing i looked carefully at contract and found it. I made them rewrite the contract. Did not reread the contract again and foundout after arriving home the GPS LOWJAK was still on the contract anyway. So I had to contact them again and send me the paperwork to change the contract again. Real pain in the patoot! Never trust anyone! They also said I had a 30 day or 1500 mile warranty on the truck for anything going wrong. Drove the vehicle home. After 400 miles the coolant thermostat and sensor went bad and shut down the air-conditioning. Contacted the service company for the covered warranty work but they wanted the truck for 4 days to perform a 45 minute repair. So I had to take it to an Out of Network Repair Shop to get the repairs done. They wanted a $ 350.00 deductible for the $210.00 repair it cost me out of my pocket. That repair was completed by the out of network shop in 45 minutes while I waited. Be very carefull, they said they went through the truck very thoroughly before I purchased it. But yet it needed repairs after only 400 miles and cost me out my pocket to pay for it. Not a happy customer. BEWARE!

This is my second car I have got from y’all and I love my new one and the salesman was great he needs a raise

Brian Bell was incredibly helpful, he took my vehicle needs into consideration before recommending. He worked over 2 days with me to get me into something that is affordable and will do what I need.

Mr. Brian was very friendly, professional & over all a good salesman. Would definitely recommend him.

Brian was very welcoming and honest. I felt like he worked with me and my situation. He made me feel very comfortable.

Brian was very honest and helpful and very outgoing

I had a great experience with Brian Bell. He was very professional and efficient. I am happy with my purchase.

Brian was excellent. He walked me through every detail on a vehicle. Excellent communication, excellent service.

Worked late and took his time with me. Very polite and very informative.

Brian is awesome!! Definitely pointed me in the right direction and stayed after time to help me. Quality 👍🏼

Great experience, Donnie explained everything in great detail. I would definitely recommend drive time !!!

Great Customer Service!

Jay our sells guy was amazing he made us feel like old friends . He took the anxiety out of the whole process. We love our new car . And will definitely send our friends to JD Byrider Pensacola fl
Sincerely,
Lisa and Jason

UPDATE: Can no longer recommend DriveTime for a reliable vehicle. We now have two cars with issues and after first being told that a repair would be covered, ow being told it is not. We are now faced with a $1600 fuel injector replacement after initially being told the motor needed to be replaced… which was covered by Silver Rock Warranty. Now my second purchase which is only two weeks off the lot has started having issues. I have not even made the first payment to them and it is having issues. Now I wonder if the warranty company will cover my repairs.

DO NOT PURCHASE A CAR FROM THEM.

If anything changes, I will update the review but for now… steer clear of DriveTime.
___________________________________________________

START ORIGINAL REVIEW
___________________________________________________

This is our second vehicle purchase in a year from DriveTime, and it is simply because of the easy and hassle free buying experience. There is no haggling with salesman and they won't mislead you with offers outside your budget.

I will always recommend DriveTime to friends and family. You simply can not go wrong with them.

The salesman we had was a God loving guy like myself. We immediately felt comfortable with him and can rest assured that the good Lord will be blessing our ride ty