Drivo Rent A Car Reviews 

I had reservation with this company in February and it is now May and I have not received my deposit back. I've been in contact with Steve for months about this matter and he told me there was an issue with the deposit being refunded back to my debit card. He proceeds to say they will have to mail a check. I stated I moved and gave him my current address, he reassured me that he got the correct information to management to mail the check. Weeks go by and still no check. So I reach back out, he then says it was sent to my old address and go collect my check! POOR CUSTOMER SERVICE to tell a client to go collect a check that was sent to the wrong address after saying he would send it to the correct address. I have the whole email thread to prove our interaction as well. I will NEVER use this company again and wouldn't recommend anyone to either.

Prices great! Car had 95 miles so brand new. Bring your car insurance paperwork to prove you are covered (that’s why not a 5 star). Boukare was my driver back to airport. Pleasant and helpful.

I rented a vehicle through Expedia, it was low cost through Ace rent a car and somehow I ended up with Drivo. The vehicle was dirty and smelled like smoke, definetly not what normal rental car companies provide. They service was poor and the ended up not releasing my $200 deposit for weeks (for no reason). Also their tolls charges were shady as they charge the highest toll possible, even when the off-peak tolls applied. The staff is was also well below industry norm in terms of professionalism. I will avoid both Ace and Drivo in the future.

I rented a car from Fez Airport in Morocco for seven days. When I arrived, I was told that my credit card could not be accepted because my first name was not printed on it. I am from the Netherlands, where credit cards often do not include a first name.

The staff then told me I had to pay an additional €70 in cash, which I found unreasonable and unfair. I refused to pay this extra fee, as there was no way for me to know about this requirement in advance. The website only states that the cardholder’s name must be on the credit card, which was the case, it does not specify that both first and last names must be included.

I tried to resolve the situation, but in the end, they insisted that I could only take the car if I left a cash deposit and paid the additional €70 in cash. I found this unacceptable. They advised me to cancel the booking if I did not agree, so I canceled and rented a car from another company at the airport instead.

I will not use this service again.

Horrible company. Waited hours for our car. Lied to us. Scammed us out of money. Told us it was a deposit we would get back. Also said we had to get insurance through their company and charged an insane amount. Do not trust them.

La voiture mise à ma disposition n'était pas conforme à ma demande. Était du véhicule délabré. Accueille à la limite du respectable.
REMBOURSEMENT DE LA CAUTION NON EFFECTUÉ UNE SEMAINE APRÈS LE RETOUR DE LA VOITURE.
JE NE CONSEILLE ABSOLUMENT PAS CE PRESTATAIRE SITUÉ À RABAT AU MAROC

Drivo Dumbo is a surprisingly good rental car agency. The agents are super friendly and actually very helpful. I find them to be very honest every time I rent a car and overall it’s just in a great location with a pleasant group of people.

I have filed complaints with the BBB and NY Attorney General.
I experienced excessive delays (2½-hour shuttle wait and 45–60 minutes at the facility). Three days into the rental, the vehicle had a flat tire. I was told I was responsible for roadside assistance and paid $96, only to discover the vehicle had no spare tire. I then paid $15 to repair the tire. I also received a parking ticket because the car could not be moved. I am requesting reimbursement and compensation due to unsafe vehicle conditions and lack of support.

Resolution Requested:

Reimbursement of $111, coverage of parking ticket, and compensation for delays and poor service.
This rental vehicle was unsafe due to the absence of a spare tire.

Carlos and Amil were so kind and helpful during checkin and return.

Please don’t go with Drivo!!
They are scammers!!
They never give your money back!!!
I lose 500$ they never give my deposit back!!

I had a very poor experience renting a car from Drivo in Rabat.
At collection, I had an issue with my credit card because I had forgotten the PIN, so I had no practical option other than to use my debit card. I was then charged an additional £10 per day for using a debit card, despite having little real choice at that point.
What made this worse is that this debit card charge was not clearly stated in the terms and conditions provided to me, which I find unfair and misleading.
The condition of the vehicle was also unacceptable. The car was handed over with the engine management light already on, a service spanner warning, and a dashboard message saying “check emissions”. On top of that, the air conditioning was not working.
When I returned the vehicle, I was told that my deposit would be refunded within 48 hours. It has now been over two weeks, and I have still not received my deposit, nor have I received any response to my email.
This experience was stressful, unprofessional, and far below the standard I would expect from a car rental company.
For clarity, this review is about Drivo in Rabat only. Please do not confuse them with Drivos, who I have rented from before and found to be professional and reliable. I have also rented from other agencies in Rabat and Marrakesh without any issues.
I would not recommend Drivo based on my experience.

Needed a cargo van for moving some furniture across Queens. Process was quick and the van did exactly what I needed. Good experience overall.

They are scammers. They will prevent you from taking photos of the rental and then claim that you caused scratches when you return the car. They will also put in claims for thousands of dollars on what is literally just dust on the bumper. Even when insurance pays, they will try to go after you personally for more money. They are the only car rental company I have ever used that runs credit checks on its customers and they do it with the intention of scamming people who have good credit because they think it will be easier to extract money. Also, they offer discounts to first time customers in exchange for a good review BEFORE you rent the car so do not trust their 5-star ratings.

I rent SUV after arriving to JFK because we wanted to drive to Catskill Mountains. Shuttle from airport was easy and the car was very clean. Good for road trip outside the city. Everything worked well for our trip.

They took 200 off of my deposit for a supposed nail in the tire. First of all I’m sure there wasn’t any because I checked myself and parked in their own garage to return it. Secondly other reviews also report this fraud as they lost 200 for low tire pressure…

5/5 Stars – Highly Recommend!
​If you want great prices without sacrificing service, this is the spot. The rates are the most competitive I’ve found, and the staff is incredibly friendly and helpful. They made the whole process fast and stress-free.
​I’ll definitely be back!
​Would you like me to draft a version specifically for a site like Yelp or Google Maps?

Title: Very Disappointed – Unethical and Misleading Practices at Drivo Newark

I’ve rented from Drivo Rent a Car several times in the past and always had good experiences, but this most recent rental at the Newark, NJ location was completely different — and very disappointing.

While waiting in line, I observed another customer speaking with what appeared to be a regional manager. The manager’s behavior was condescending, dismissive, and robotic, showing no empathy at all to a family clearly upset over their rental issue. The interaction held up the line for about 30 minutes, and the customer left saying the manager had ruined his vacation. It was a terrible first impression.

When it was my turn, the representative who recognized me from previous rentals immediately began insisting that the economy car I reserved was too small for me and my 14‑year‑old daughter — even though we only had two backpacks. After a long upsell pitch, he convinced me to “upgrade” for an extra $10 per day, claiming he was doing me a favor because it’s “usually $20 more.” In hindsight, I regret agreeing.

The worst part, however, was the billing and insurance issue. I explicitly declined their liability insurance and told the agent I would use my own primary insurance, as I always do. He nodded in agreement, and I trusted that. But later I discovered that I had been charged twice for the rental — once by my wife when she prepaid online, and again when the agent had me swipe my card twice at the counter. When I asked why, he said one charge was a “deposit” that would be refunded and the other was for the rental itself. That explanation was misleading and, in my view, dishonest.

To make matters worse, the agent never asked for proof of my primary insurance, which further suggests they added their insurance without my consent. When we contacted Drivo’s corporate office the next day, we were told to dispute the extra charge, which is currently ongoing.

In my opinion, Drivo uses deceptive and unethical sales tactics — taking advantage of tired travelers just off their flights who trust what they’re being told rather than reading through every line of fine print. The verbal explanations don’t always match the written agreements, and that’s a terrible business practice.

I will be filing a formal complaint with the Better Business Bureau and Drivo corporate. Sadly, after years of being a loyal customer, I can no longer recommend this company. Stay away from Drivo — it’s a scam.

Horrible customer service. Still waiting on deposit from February 2026. I suspect they gave me a car with pre-existing damage that was covered with snow and ice and hit my insurance with a claim. (It was late, I was tired, and there wasn't any lights in the yard when I picked car up). Shame on me for not insisting on a walk around. I'll never use Drivo again.

(BRKJS-3678) Had a great experience with Drivo. Reserved a vehicle and was upgraded - Diyor was amazing assisting me with everything from explaining the process to walking me to the vehicle. A great rental - would recommend the Dumbo location!