Drivo Rent A Car Reviews 

If you can help it, DO NOT rent from here. First, they are not actually at the airport. You need to take an air train, then schedule a shuttle pick up, then finally take a 15 minute shuttle to the location. Once there, the employee will try to force you to purchase their insurance. You'll also be signing a digital contract only! They do not provide Terms and Conditions in the office. Their business practices are gross and misleading -- especially when booking through a third party site like Priceline or Expedia. After drop off, they are trying to pin a scuff mark on the bumper on me and I had to pay $1300. I am currently disputing since they checked in the vehicle 7 hours after I dropped it off and it was driven around. The scuff was not there when I dropped it off and handed the keys to the onsite employee. If you look at other reviews, there is clearly an ongoing issue with them trying to pin damage on customers. Avoid at all costs!

I had great experience with Sam very professional guy explaining everything in detail with excellent customer service and I'll be coming back because of Sam!

MISLEADING SALES PRACTICES" I pre-paid a 3rd party booking company (economy booking.com) for a car rental via Drivo for $336.02 on 6/5/2025
When we arrived at Drivo to pick up the car on 6/6/2025 we were told we could upgrade to a small suv for $8 more . I confirmed verbally with the clerk that it would be only $8 total in addition for the upgrade. He replied "yes" , We left with a Tucson, which was not full with gas. was at 3/4 tank.
After we returned the car on 6/13/25, full of gas, on 6/19/2025 I noticed we were charged an additional 343.87 on our cc statement and immediately contacted Drive to resolve. I was told via phone support to email an email support address with my issue. I emailed them several times with no response from them over a 2 week period. I finally contacted my CC company who removed the charge from my balance. Just received notification yesterday that Drive convinced them that the additional $343.87 was a valid upcharge and they re-charged it back to my card. This is ridiculous, I would never pay that total amount (almost $700) to rent a Hyundai Tucson. I've searched for reviews on line and this company has many negative reviews for exactly my same complaint.

So sleezy. I have never worked with a more corrupt company in my life. At every turn they are tacking on hidden fees.

Sam at the front desk was very nice and helpful. Explained everything I needed to know about the rental clearly and throughly. My overall experience with Drivo was great and would definitely recommend them to anyone.

This company is a total rip-off. I was given a vehicle in disgusting, dirty condition — clearly not cleaned before I got it. I returned it spotless and with a full tank, yet they slapped me with a $200 “excessive hair” fee. This is nothing but a scam to squeeze money out of customers.

I sent them video proof of the filthy condition the car was in when I received it, but Arthur Morgan, the so-called manager, still refused to remove the charge. His behavior was blatantly discriminatory toward me based on race and gender, and he hid behind lies instead of addressing the facts.

This company has zero integrity and runs off shady business practices. They will ignore evidence, invent bogus fees, and treat you with disrespect. Save yourself the headache and rent anywhere else.

Diana did amazing job helping me with my reservation. Highly Satisfied!

This company won’t be around too long, I really can’t believe they even have a spot at JFK airport. After finally finding the company at the airport, which by the way was not on the airport property. I booked the car on Priceline and the amount I booked it for said all taxes and fees included when I got to the counter they gave me a price for the car I rented and attached $150 worth of fees on it. I will definitely get back to Priceline on this one didn’t have time to bicker too much about what they did just wanted to get out of the airport after signing a bunch of places on their 6x6” tablet, not really knowing what I was signing (big mistake on my part) I was given Keys and of course no contract, probably because they didn’t want me to see what I actually signed! The car I rented was supposed to be a full-size Toyota I wound up getting into a Hyundai SUV thought it was fine, come to find out they put me in an upgraded vehicle. Make a long story short when I got the car back I was given a bill for my four day rental at $1200 when it was supposed to be $400 this company he’s made up of a bunch of crooks so if you rent from them the jokes on you! I didn’t argue with them too much because I don’t think the fellow could even understand English. I just decided to take it up with American Express. Thank God I have the American Express card anyway this is the last time I will ever rent from Drivo , Ace, or anything that’s affiliated with them! All I can say is stuff like this only happens in New York City

Zero Stars: A Cautionary Tale Against Renting from Drivo/Ace Car Rentals
My experience with Drivo/Ace Car Rentals was nothing short of a nightmare, and I feel compelled to share this warning to spare others the frustration, disappointment, and sheer aggravation I endured. This company's blatant disregard for customer expectations, coupled with their unprofessional practices and questionable business environment, makes them an utterly unreliable choice for anyone seeking a car rental. If you're considering renting from Drovo/Ace, I urge you to reconsider--your time, money, and peace of mind deserve better.
My ordeal began with a simple reservation for a full-size SUV, specifically a Chevy Tahoe, which I selected for its space and reliability to meet my travel needs. Upon arrival at their location near JFK airport, I was shocked to be handed the keys to a Hyundai Palisade--a midsize vehicle that falls far short of the full-size SUV I had reserved. When I raised this issue with the staff, I was met with an astonishing claim: they insisted the Palisade was a "full-size" vehicle, despite clear industry standards proving otherwise. This misrepresentation was not only misleading but felt deliberately deceptive, as though the company assumed customers would accept their excuses without question.
The customer service, or lack thereof, only compounded the frustration. The staff displayed a complete lack of empathy, dismissing my concerns with indifference and offering no meaningful solutions. When I attempted to seek clarification or explore alternatives, I was stonewalled--my questions led nowhere, and it became clear that Drivo/Ace prioritizes profit over customer satisfaction. This wasn't just a one-off mistake; it felt like a systemic disregard for accountability, leaving me to bear the consequences of their bait-and-switch tactics.
The location itself added another layer of unease. Situated in a sketchy area near JFK airport, the rental office felt far from welcoming. The environment raised immediate red flags, making me question the legitimacy and safety of the operation. For travelers already navigating the stress of airports and logistics, this unsettling setting only amplifies the sense of distrust in Drivo/Ace's services.
What might seem like a "good deal" on the surface is anything but. The initial savings are quickly overshadowed by the grief and aggravation of dealing with a company that fails to deliver on its promises. The inconvenience of receiving a smaller, inadequate vehicle, coupled with the dismissive attitude of the staff, left me shaking my head in disbelief. This experience wasn't just disappointing--it was infuriating, and it's one I wouldn't wish on anyone.
To anyone considering Drivo/Ace Car Rentals, let my experience serve as a stark warning: steer clear. No discount is worth the headache of dealing with a company that misleads its customers, provides abysmal service, and operates in a way that feels untrustworthy. There are plenty of reputable car rental companies that value transparency and customer care--Drovo/Ace is not one of them. Save yourself the frustration and choose a provider that respects your time and expectations—zero stars, without hesitation.

Jeremy was fantastic

STAY AWAY from Drivo Rent A Car. They do not provide a written rental agreement, but ask you to sign on a digital pad WITHOUT seeing the terms and conditions. They claimed that they would email me the rental agreement with the condition of the car before the rental, but NEVER sent me such an email. That way they sold me insurance even though I declined it. They also try to rob their customers a few days after car return; by claiming that there was damage to the rental car, even if there is absolutely NO damage.

Worst rental car in the United States.Workers are so incompetent,all of them telling something different contradicting each other.The whole procedure is shitty.Overcharge you in every way possible even after you returned their cars.oh And also you might not even get the car you paid for.wish i could give them a zero,can’t even recommend this to my worst enemy

I recently booked a rental with Drivo Rent A Car at JFK expecting a straightforward process, but was hit with unexpected and unnecessary fees when I arrived to collect the vehicle. Despite having my own insurance and clearly stating I didn’t need additional coverage, I was pressured into signing for extra charges that weren’t disclosed upfront. The invoice showed fees I never agreed to, and the staff seemed more focused on upselling than customer service.
This kind of bait-and-switch pricing is frustrating and feels dishonest. I would strongly recommend others to read the fine print carefully and be prepared for last-minute surprises. Definitely not the hassle-free experience I was hoping for.

Geremy was very helpful and patient.

Geo was very professional and provided great customer service. And helped me upload my bags. Will definitely be coming back to drivo!

Geremy was amazing. Very helpful.

Geremy was great. Smooth experience