Dsi London Reviews 

I'm sorry to say this but my experience on two occasions with this company have been awful. Firstly, I made an order for next day delivery and it did not arrive next day despite the high cost. Secondly, I made an order for size 4 1/2 latin shoes for my son and what arrived were size 12 ballroom shoes. I was advised to return the item at my own expense (!) And the correct item would be resent. I returned a week ago and have heard nothing. It is such a shame as the quality of the stock is good but they are in desperate need of a better admin team.

Love my new dancing shoes.
Ordered 2 pairs for size & returned one which took a while to be credited.
Worn for 1st time yesterday & within 30 mins one of the heel pads came off!
Had to pay to have a repair done - not what I expected with a £65 pair of shoes

In the middle of December 2022 I sent an email inquiry regarding a stock dress to DSI. The first answer was quick, but incomplete.
It took 5 ½ weeks and a second mail from my side until I received all the information I had asked for.
End of January 2023 I decided to order a custom made dress instead. My DSI assistant Emma confirmed, that it was possible to get the dress until the end of March for a tournament.
But then many delays followed. Often I did not get any answer to my questions, and had to repeat them several times.
A sketch should be made – it took 12 days. It was not noticed, that I sent back the sketch signed – as required – the same day I received it. So the dress did not go on production. I was wondering, that I was not asked for my measurements. I sent them without being asked for, not knowing what was exactly needed.
Approaching the date, where the dress should be finished, I was 3 times!!!! begging for an invoice. Finally I got one, but it was wrong: VAT was included (the dress should go to Germany without VAT) and the price of the sketch was not reducted. I asked for a corrected invoice, neither I received any other invoice, nor the announced „world payment form“ for the money transfer. Remarkable is, that credit card payments are possible, but not by a secure process, you have to send your data by email!!!!!
The last message I received was that the glue of the dress did not dry as expected. They offered me to send the dress one day later. But I had no chance to pay the dress, without having received a correct invoice. I proposed, they should let the glue dry correctly , as I had no confidence that things would work in a hurry, and send me the dress later, when everything will be claryfied. The sending process regarding customs was also not clear. For my tournament it was too late anyhow.
Since then – end of March 2023 ( today is end of July 2023) - I did not receive any further message from DSI: no information, no invoice, no dress!!! Absolutely unprofessional and unreliable!!! During the whole process, I felt like a beggar instead of a customer!!!!
Finally, I found a remarkable sentence in „terms and conditions“ on DSI webside, No. 5 Prices: „VAT does not apply if the goods are being sent outside oft he EC.“
It seems, that DSI did not realise, that there was something like „Brexit“ a couple of years ago. By the way, according to history, „EC“ was renamed into „EU“ in 1993. So DSI obviously did not update their conditions for 30 years now!!!!!

I went along to DSI today, with a group of ladies from Bromley u3a, for a talk and tour. It was wonderful. Gerald was most engaging and answered all our - many - questions with knowledge and humour.
The tour was fascinating, and the glass of prosecco an extra bonus!
Thoroughly recommended.

I tried to buy / hire a dress from DSI for a show, despite endless correspondence with their representative I got nowhere. I genuinely believe the representative was trying to help but did not have the information herself, she was polite but uninformed about their products. So it almost seemed like they did not even want to provide the hire service. Dresses are advertised on their flyers for the hire service that are not even for hire! Every time I picked a dress they did not have the information about its measurements and / or it was available one minute and then not available another minute. I received different pricing from two different representatives and in the end without knowing the measurements of their dresses how can I be expected to spend thousands of pounds purchasing it. Finally the correspondence just stopped without me getting any answer to any of my questions even though I offered to call in. Very disappointing, as I was hoping for a long term customer relationship as they have beautiful items listed for hire and it would've been perfect for our showcases.

Not long ago decided to buy some practice gear and dance shoes from DSI. Was very happy with the customer service and everything arrived on time! Will shop here again :)

We usually shop from DSi London, but at this aspecious moment of Xmas we have plan to go there also. they have exclusive range of products and better stuff for babies and childern.

we love to buy from DSI London they have an exclusive range of products and honestly my babes always insist to buy gifts from DSi London at every birthday, they are just good and deliver the orders on time

Avoid this store. Fragments from my mail to support
1. Why is no information on the site that the cost of shipping can be changed ?
2. You think it's normal practice to take the card data and security code for money transfer?
3. Is now all ordered items are in stock? A week ago there was only half of the ordered items in stock and I am very unhappy that these items was not sended to me. Why this part of the order was not shipped?