Dusk Australasia Pty Ltd Reviews 9

Very bad company. Disappointed with the whole experience with Dusk . They happily took my money ($100+AUD) I had to email to get part of my order ,A single wax melt. Then I had to email them again and they sent 4 of my items. The final item never turned up even though I was assure it was being sent priority post shortly. It was not. I ended up requesting a refund for the last item that never got sent. Instead of being honest and telling me they were out of stock they railroaded me into requesting a refund. Not a reliable buisness at all. Buyer beware * bad bad bad! 👎🏽

From day one of an online purchase, Dusk has been a nightmare to deal with. Ridiculously slow responses, ignored emails, and a total lack of accountability. No one is willing to actually help or resolve numerous issues — just excuses followed by silence. Absolutely TERRIBLE service. Save your money and frustration and go elsewhere. If I could give zero stars, I would.

Poor customer service. Haven't responded to several emails or Facebook messages. Couldn't return items

Bought 4 candles from dusk every one has tunnelled when lit decreasing the burning time significantly. The quality is dreadful Kmart candles do a better job I will never buy from dusk again.

Management not around the mouse will play at Dusk Penrith! Liar and deceiving 3 x staff members rejected issues with magma diffuser!

Do your job in the counter and Serve your customers and Stop listening in our conversations with your manager Shifaz.

Scents don’t last. Reed diffusers smell nice in the bottles, but they actually don’t provide a good scent. In my small bathroom, you cannot smell it or even tell it’s there.
The fragrant room sprays are the same.
For the price, I would expect better!

NEVER EVER buy anything on special and save it as a gift. Bought a Christmas Santa and when given and opened the face was cracked. Would not replace or refund despite being a long term customer of the epping store and never making a previous complaint. I’d give 0 if I could. Will never shop there again.

Wonderful scents that last a long time. Their products also make a perfect gift for loved ones. ❤️

Loved my candle (the best one ever) and would have given 5 stars but website had some issues.