e-Rewards Reviews 

I wanted to make a change to my email. My request was dealt with very efficiently and I was kept informed all the way through the process. I enjoy doing the surveys on this site (mostly).

My issue was handled quickly with an appropriate explanation response, AND I was credited for time already spent rather than the usual response from other survey outfits: "we are sorry you encountered an issue when doing the survey. We are continually trying to improve the customer experience. NO payment though!

I have had countless issues with surveys not giving me points or telling me "sorry...." at the end of the survey
after wasting all that time.
Having said that the response from the company has become quite prompt. It was hopeless when I first joined.
A lot of the time the company gives me some credit if not the full number of points so they have become much better in that field also.
I am still encountering way too many issues however.
Now, having said all that, I am having trouble sending this review. More time wasted after writing a review.
Things are not looking good for this bloody company again.
This is why I just don't give reviews or "How did we go?" Time wasted........

i can't trust this company anymore. they suspend my account quoting apparent breaches of their policies when they just don't want to pay out.

After enjoying the experience of e-rewards surveys for a number of years, with minimal issues, I recently did encounter a problem. Customer service was quick & helpful with clear instructions. It was all sorted in a day or so.

I received a message from Support team within 24 hours and was awarded points for my efforts. I have belonged to e-rewards for many years and have not been disappointed with their service.

Great customer service, Joan was so helpfull and lovely

My issue is not solved but was handled well

Great way to earn rewards - even Accor points! Quick and helpful in solving problems.

I'm extremely pleased with the follow up to my queries. My issues were dealt with professionally and with speed. Well done 👍

I have been taking e-rewards surveys for a number of years now and rarely have any issues. When they do arise I can easily contact them via their website concern link. I receive a response within 24 hours and generally I am awareded the missing points I wish to claim due to fautly surveys. I'm glad they listen to my concerns and resond so quickly. It is a good idea to always remember the content of the survey that may have caused you a problem so you can then describe it when writing your query. This moves thinngs on promptly.

I have been a regular user of e-Rewards for over 8 years & overall has been a posative experience. Naturally every so often theres a glitch in the system & on contacting customer service issue resolved efficiently.

Beware! The fact they want a copy of your driver's licence (both sides) is a huge red flag. No other survey company requests such information. This is stealing data!

Great way to earn velocity points, the surveys arent hard but sometimes they don't give enough options for answers and what is there isn't what you would pick. But overall a great site and customer service was quick and easy to deal with

Great site to earn velocity points. I complete the surveys on a daily basis and watch my points grow quickly. There’s been a few hiccups with technical errors on the surveys although customer service are quick and efficient at solving them and crediting the points back to you. Definitely would recommend!

Im very pleased with the response and outcome to address my latest complaint being dumped off a survey. I appreciate there may be technical complications from thime to time! Its frustrating to undertake a survey for three or four minutes and you are dropped due to sex, age and/or suburb of residence.

Low rewards for time taken and many times surveys fault and incorrectly don't allocate points, sometimes booting you out of a survey well after the qualification stage saying you haven't qualified. Very frustrating to spend 12 minutes on a survey that is supposed to take say 15 minutes then be told you haven't qualified. Do better eRewards please.

Sometimes these issues are resolved when raised to eRewards but often not.

Also many surveys will say that they are supposed to take 15 minutes but when you click into them they say 20 minutes but offer the same reward as the originally stated 15 minute survey.

The e-Rewards team always handle points not awarded quickly and fairly. Too often I complete surveys and points don't get awarded.

Too often surveys fail to award points at completion but every time I contact the help team they fix it and award the missing points.
I like getting the few compensation points for survey's I don't qualify for as that makes trying worthwhile.