e-Rewards Reviews 

So….. I continually found myself partially through a survey, often close to the end, only to be terminated with no points awarded.

As other writers have stated, this is unfair as once you commence a survey and meet the participant criteria, you should be allowed to complete the survey. But this is not quite how it works! It appears you can be terminated at any stage through a survey, even near the end.

I lodged a complaint and this was their response…...

“There will be cases when your participation will be cut off or ended before actually submitting your responses. This mostly happens when the client has already obtained the total number of completes they need for their study. In some cases, the client's survey has its own set of qualifying/quality check questions, which do not refer to your profiled data in our system. So you will indeed encounter cases where you will be disqualified at the beginning or somewhere in the middle or at the end of a survey.
 
If the status on your survey history is "screened out" or "quota full" this means that either we had reached the necessary number of completes prior to you entering the survey or that your answers didn't meet the specified criteria necessary to complete that particular survey.”

Claiming rewards is smooth although there aren’t many options for claiming rewards!

Am very happy with the surveys but finding the redemption of points system difficult to navigate

Very helpful , I didn't know my account was closed and when I contacted them they got it sorted. Very helpful thanks.

The surveys are many and varied and any rare problems are solved quickly and satisfactorily.

I have been doing surveys for a few months, occasionally there are some issues, all I have to do is email support, they answer very quickly and so far all issues have been addressed and solved. Very happy

Great company been with them for years. Always handle your queries promptly and professionally.

I was able to explain my problem and have what I needed to do explained to me. I was unaware that something wasn't automatic, and I was able to get it right by following the initial instructions.

Been doing this for a while now.

Good way to get bonuses (I get velocity points that top me up nicely).

5 stars for the support when things go wrong, always happy to help and give back missed points

3 stars for how often things go wrong… not necessarily the fault of e-rewards but constantly having to log service requests for points I didn't get for surveys.

No problems joining, just check after each survey to see if you got the points!

Updated.

Feel obliged to update my review. After writing the above I have multiple issues where I have had to log complaints to get my points (even then not all my points).

The number of surveys where you can be found unsuitable based on demographic questions at the END I.e after completing the survey topic, has become staggering.

Personally I find this highly unethical as you have answered survey, your data is collected, spent the time, answering the questions, only then to be told you unsuitable.

I recognise this is more to do with the survey writers and E-Rewards is just the middleman, but more needs to go into checking that this does not occur.

E-rewards is mostly good at giving you the points after you complain (or at least some of them), but be prepared to complain. I've gotten into the habit of doing it straight away and currently (at the time of writing) have 4-5 complaints outstanding after having a number of surveys go this way pretty much straight after each other.

I want to give 5, but my trust is being eroded and it should be a simple fix, no demographic questions at the end.

Long term user of e-Rewards and it has improved immensely. I still qualify for enough Surveys and earn enough points for use on Accommodation when holidaying.

My problem with accessing new surveys was finally solved by recreating my account. It's all fine now, but it did take some time to try different options and finally recreate the account. Fortunately, they could transfer all my accumulatepoints to the new account.

Great reliable company! Erewards is a safe survey company which rewards you every time. You can do as many or as little rewards as you have time to do. They always stand by you whenever there are any technical issues. Have enjoyed being part of this company.

I have emailed customer service/help a couple of times as I’m not very tech savvy and they have replied quickly and solved my problem.
Quite new to e-Rewards but have been enjoying it.

My interaction with the "Support Team" recently was excellent overall. My enquiry was handled in a timely and efficient manner, resulting in a great outcome, thanks eRewards. I recommend eRewards for their efficiency.

They have some good survey but takes awhile to build up points

Made an inquiry of surveys and was given a satisfactory answer from a team member

Used to get emails with surveys. Haven't seen one for ages.

Updated: After complaining and after being a member for 5 years at their highest level. I have been banned and my account terminated. No chance to redeem the 1000s of reward points I had.

“Unfortunately, you did not pass our verification process.
Protecting our members' data and information is extremely important to us, so we've had no choice but to permanently suspend your account.
Thank you for your time and interest in our panel. We wish you all the best.
Best Regards,
Amanda
e-Rewards Opinion Panel”

I have since discovered that e-rewards now exclusively partner with Velocity in Australia only. You even need a membership number to join. No doubt everyone else will be excluded for various reasons soon.

I’m disgusted to be quite honest.

This would have been a five star rating but for the new verification scheme introduced without warning. Today, before i could finish claiming my reward, the site insists on photo identification. This is uncomfortable but I still complied. The site then said before locking me out as my account was now “not verified “. Bearing in mind I’ve been a very consistent reviewer for several years now. It’s very disconcerting. I fear that e-rewards may lose some of its most dedicated contributors.

Please explain !

These Surveys are interesting and exciting to do .
I would like to receive a lot more surveys than I am current receiving