EAST MIDLANDS WATER COMPANY LIMITED Reviews 

Quick and easy service
Originally had the wrong product delivered but a new correct replacement was delivered the next day, so great after purchase service. Products good quality and easy to install.

The company representative, James was polite and courteous. He called us back when the phone signal dropped out. He was able to find records of a previous purchase I had made in 2003 ( I think). I long time ago anyway. James provided us with helpful information and guided us to the product we needed. Efficient and impressive.

Good and prompt delivery BUT TOO MANY HEAVY BAGS. I live in a retirement flat. I prefered it when you were able to deliver fewer bags.

Over the past six months, I've had nothing but trouble with the water softener that I purchased for £468.92 on 5th March 2024. Dozens of phone calls and emails failed to address the problem. The company agreed to a refund of £459.96 on 18th June 2024 however the actual amount refunded was only £413.97 claiming that this was in their T&C, this was contrary to the Consumer Rights Act 2015 for the return of faulty
goods.
No changes or adjustment were undertaken without instructions from "Andrew"EMWC technical department

I would not recommend this company.

Water Softener supplied by next day delivery and arrived well packed, including new hoses etc. After fitting everything seems to be working well.

Needed an replacement RO quickly to keep me working.
Much cheaper than the competition, quick delivery and helpful staff.
Will definitely use again.

East Midlands Water Co. only delivers through DPD who charge almost £9 for a delivery. The service is dreadful because you are given slot to wait fir delivery and many emails sent to say ...we are delivering etc... but they DO NOT DELIVER TO YOUR DOOR. You get a notice to say that it has been delivered to a pick up point which is NOT what you have paid for and is inconvenient and NOT what they advertised making you wait at home for delivery. MY item could have easily been put in my mail box as it was very small and I was home waiting anyway. When I complained to EMWC response was ... take it up with DPD... it is not our problem ... we did our bit..
WASTE OF TIME AND TERRIBLE EXPERIENCE
EMWC showed no concern for the awful service I was experiencing with their awful delivery partner and the misinformation that they and DPD gave me and waste of time.

I have been a customer of this company for 22 plus years and up till recently all worked reasonably well as there was no customer contact. I can only echo a number of other poor ratings following an awful experience when trying to contact them. I recently moved house and no longer require the filter services. I initially contacted the company and was told to call back a week later as there had been problems. I called back a week later and was told to email the Accounts Team. After a week or so I contacted again as there had been no reply to be told to submit the email again as the people worked from home and do not take calls. After a week or so no reply so I called again and demanded the MDs details, told they don't have one as they have retired. No managers apparently either. Everything must be done by email, so asked that I be contacted by the Accounts folk today. Unsurprisingly no call received so called again and insisted the issue was sorted. Finally spoke to an Accounts person who said that I had been given the wrong email address which is nonsense as no failure messages received and the contact could see my emails. I have a credit balance but will not be refunded but a credit left on the account should I wish to buy anything else. I would avoid this company at all cost as they will do anything to avoid dealing with customers and appear a completely shambolic organisation.

Purchased a water softener from EMWC and they were so helpful on the telephone. Also any subsequent doubts or problems are sorted straight away in a friendly manner. Would thoroughly recommend this company.

Purchased incorrect item online but was able to cancel same before ordered when out. Ordered and paid for the correct items which came quickly and are perfect. I have emailed and rang re the refund on the incorrect order which was over 600, this issue has now be resolved. Would recommend the filters

Lovely lady contacted me - she remembered me from last time! Very efficient service.

Excellent advice and fast delivery. However, DPD delivery left it on our front door step when we were out instead of our safe place 🙄

Cheerful and friendly team who obviously know their products.
Delivery as expected.
Have used East Midlands water company for a few years for replacement filters and have never had any problems.

Great service with reminders to update your filters and fast delivery

Excellent customer care service. EMWC sent us a replacement water filter by return.

The person ansewring the phone could be more pleasant nad helpful without making the customer feel stupid.

Fittings arrived and work as described. Only had to wait a little, but ok now

I have been purchasing the undersink 40 for many years.The product is brilliant the difference in the drinking water with this filter is amazing’
We couldn’t do without it.
My filter lasts me approximately 3 years,as I use it for every thing not just drinking.
I couldn’t recommend this product more, anyone who purchased the filters from this company will be delighted with the product and the service their staff are extremely pleasant and knowledgeable a pleasure to deal will.