In contrast to many of the other reviews, although my experience is three years old, I thought I would share my experience. I bought forty bulbs in 2017 along with three controllers, I spoke to t... Toon meer
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I bought a Colour Remote Control, this stopped working after less than five months so I raised a support request to have it repaired or replaced. Legally, this is still under a standard 12 month... Toon meer
Fortunately for me there seems to be a problem with their website so I cannot purchase anything. Upon looking to see if anyone else had this problem I stumbled across these reviews. Won't be purchasin... Toon meer
I placed an order through this website for two bulbs. The order arrived without any problems, but just under a year later both the bulbs broke one after another in the space of a month or so. The bulb... Toon meer
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Impossible to get support
controller failed after a couple of months. No response to emails, phone calls, Twitter or FB.
Avoid at all costs.
TERRIBLE Customer Service
EasyBulb and MiLight are not fully compatible with the same app... whilst they work, you have to select a different controller and can't link the two together. This is not explained when placing an order - it's also not explained that they could send you a MiLight even when you have ordered an EasyBulb. I requested my bulbs to be replaced so I had one consistent brand and still after 3-4 weeks have not received the replacement products. The company accepted my replacement request but since has ignored all e-mails, facebook messages, and phone calls. If it goes well, it's fine, but if there is something wrong, you will never get hold of them
Awful service
Order over 3 weeks late.
Easybulb not responding to any emails or phone calls.
I believe lied when said Royal Mail/Parcelforce lost it as tracking numbers provided upon despatch and no tracking number originally given for the 'lost' package.
When got in contact a few days after order should have arrived, was given false ETA.
After many many times trying to contact by phone, was agreed an extra bulb would be supplied FOC on my £140 order as a means of apology for the wrong information, 3 week delay and days and days of so many attempts to contact by phone. When order finally turns up, of course - no extra agreed bulb, and of course I cannot contact you despite many days trying. Absolutely awful service, please sort it out. Look at facebook page comments etc, so many people getting exactly same lack of contact and non-resolution of their problems. Sick of my experiences with Easybulb/Milight (websites are same business). Sort it out please or cease trading.
what customer service!!!
Bulb failed, no responce from phone or emails
Cowboys - stay clear
I've bought quite a few easy bulbs over the last couple of years, good when working but if a fault occurs, Easybulb are dreadful to deal with. Hardly ever reply to emails, never answer the phone, and never able to sign for returned faulty goods. Steer well clear.
Absolutely appalling support & cheap tat!
I bought a Colour Remote Control, this stopped working after less than five months so I raised a support request to have it repaired or replaced. Legally, this is still under a standard 12 month manufacturers warranty.
I've got no response whatsoever via email or Twitter, they're quick to take your cash but won't support their products when they go faulty.
Also be careful, when paying by PayPal, you'll see they don't out a description on it so you have no proof of what you've bought.
From my own personal experience and a somewhat lighter wallet I would say NEVER buy from these. Their products are cheap rubbish and their support is non-existant!
Bulbs not as described, proved obstinate when returning
Thought the bulbs seemed like a good idea and only purchased them after confirming dimensions but it turns out the bulbs are -really- long and will hang out/over almost any light fitting you have. They refused to refund mine as I'd "had them too long" ....doesnt make sense from a customer service perspective, just charge me a restocking fee if you must, but take back these bulbs that don't fit any of my fittings! The strange thing is the bulbs are in perfect condition and have not been superceded..it just seems like they have been away from easybulbs warehouse so long that they are deemed unworthy of a refund.
They also make a loud buzzing sound. They are also identical to cheap chinese ones on ebay for half the price, same wifi controller box and all.
Bit of a shame as I really liked the idea.
bad customer service
tried to return items that were sent out incorrectly but they don't return postage or calls. will be posting more comments about them on other sites also
we spend thousands with suppliers like this but it does not make a difference.
still no answer after many emails and calls
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