I've been a loyal customer of Easyspace for over 10 years and each and every time i have needed help (support) each and every agent has been so helpful Thanj you 'all'
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Owing to my retirement, I am no longer using their services, I have had to close my business website and emails, but I feel that I must give them a 5 star review. I have been with them for 25 years... Toon meer
Terrible webpage design. If I want to access spam emails on my account I need to click/enter 10 different details. Web address, "Control Panel", username, password, "Login", MFA request, useless pop-u... Toon meer
The members of staff I spoke to were all extremely helpful - including someone who answered the phone at exactly 5.30 (end of work day) and had a train to catch. I had been waiting for the phone to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our Web Hosting services include a free domain name worth up to £12.50. Hosting Packages start from as little as £2.25 per month.
Contactgegevens
6 Atlantic Quay, 55 Robertson Street, G2 8JD, Glasgow, Verenigd Koninkrijk
- 0370 7555088
- orders@easyspace.com
- www.easyspace.com
4,4
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Easyspace make a point of impossible…
Easyspace make a point of impossible customer service. I have had trouble keeping up payments on direct debit ( even though money to pay at required time ). So when I ring I get an angry Scottish woman ( no offence to Scots in general ) whose explanations are incomprehensible. Tread where you dare but avoid the stare !
26 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Phil,
I am sorry to hear of the experience in relation to the recent interaction with the Easyspace team.
We will reach out to you today, once a review of the interaction has taken place, to discuss the matter further.
Regards,
Hugh
Very Poor Abusive Customer Service !
@Easyspace Having asked for extra storage a year ago have been charged twice for the same package, asked for a refund got the so called Head of complaints refusing to refund and threatening to close my account down ! Only been a customer for 12 years Zero Customer Service
25 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Mr Davies,
I am sorry for any upset which has been caused in relation to the interaction with the Easyspace team today.
As discussed within our call, to allow for a fair resolution to be provided, we would have to be afforded the time to investigate the complaint raised.
I can confirm that we have contacted you, earlier today, with a resolution to the complaint, now that a full review has taken place.
If we can be of any further assistance, I would ask that you please respond directly to the support ticket which has been raised.
Regards,
Hugh
The go-to site for secure and speedy domains.
The site is easy to navigate and always cost-effective and the helpline staff are incredibly helpful down to the smallest details. Highly recommended.
18 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Mark,
Thank you for the feedback.
The Easyspace team love to hear that the service we are providing is of the highest standard.
If we can assist with anything else, please get in contact and we will be happy to help.
Thanks,
Hugh
Quick and easy resolution
23 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Martyn,
Thank you for taking the time to provide some feedback to the team, it is much appreciated.
Our name says it all, 'Easyspace', we like to make things simple.
If we can be of any further assistance, please get in contact and we will be happy to help.
Thanks,
Hugh
Never received the email that you…
Never received the email that you blocked and spoke with two different help desk people who appear to do nothing
19 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Noel,
I am sorry to hear that the email issue raised on the account has not been resolved, and I will liaise with our senior technicians and ask that they get in contact with yourself as a matter of urgency.
Kind Regards,
Hugh
New to Easyspace but happy with them
New to Easyspace and i'm finding my way around their web builder. I have rang support and i found them to be very helpful.
8 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Dimitris,
Thank you for the feedback regarding our Web Builder package and the service received from the Easyspace support team.
Our Web Builder is a cracking all in one design and hosting package, and I am sure that you will find that it allows for a slick, modern website to be developed with ease.
If we can be of any further assistance with any aspect of your account, please get in contact and the team will be happy to help.
Thanks,
Hugh
A mix of experiences.
My experiences have been mixed:
1) What I liked was that when I had a problem and used chat, support attempted to resolve the issue (it was about FTP not working) and did an honest job of trying various logical steps. Unfortunately, the support could not resolve the issue and was going to log a ticket. However, I had already logged a ticket on the same so this was not particularly helpful. Also, I was hoping that my logged issue would receive a speedier resolution (the first response I received reasonably quickly - the morning after I logged the issue, but no one responded to my reply/clarifications).
2) What I liked was that I found that I got more space for hosting. What I did not like is that I found it only when I logged into the system. I should have been informed by email when this happened. However, it is possible, that I may have missed the email.
3) What I dislike is that the services are of higher cost than alternative providers. On the other hand, I feel that hosting with easyspace is more controllable and perhaps even safer than hosting with big players like Google.
1 april 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Albert,
Thank you for taking the time to provide some feedback on the recent interaction with the team, it is appreciated.
Our front line technicians generally can solve any issues raised within the first contact, however on occasion we do need to escalate issues to our back office team for further investigation. I would be happy to look into the issue further, if you would be happy to provide some additional contact information.
We understand that under the current climate, every penny counts, and our customer care team are always more than happy to review the current packages/costs to see if we can make some savings.
Once again, I would like to thank you for your feedback and if I can be of any further assistance, please reply to the mail I will be sending, and I can make contact to discuss the account.
Thanks,
Hugh
Moving Nameservers
I had an urgent issue when I moved Nameservers back to Easyspace, I contacted the team quite early in the morning using the online chat, they understood the issue straight away and were able to add DNS entries for me on the back end, all before 9:00am. I cant express the value of this level of service
19 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Tom,
It's always great to hear that the team have been able to resolve issues in a speedy manner.
I will pass your feedback on to the team and make sure that they get the pat on the back they deserve.
If we can be of any further assistance, with the account, please get in contact and we will be happy to help.
Thanks,
Hugh
Excellent service and support
Have used easyspace for several years, and have always had excellent service and support. Most recently had an issue with logging in to website software, but this was sorted within minutes by a helpful agent. Highly recommended whether you use for domains or full service.
15 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi,
Thank you for taking the time to pass on the positive experience which was recently received from the team, it is much appreciated.
I am pleased to hear that our team managed to assist with your query swiftly and had this resolved within the call.
If we can be of any further assistance, please get in contact with the team and we will be happy to help.
Thanks,
Hugh
Very fast resolution to my problem
7 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Michael,
Thank you for the positive feedback which has been provided.
I am pleased to hear that the Easyspace team were able to assist with your query quickly and effectively.
If we can be of any further assistance, please contact our friendly team and we will be happy to help.
Thanks,
Hugh
Easy to deal with
Easy to deal with. Provided the required services quickly and with skill. Kept me informed throughout the process.
30 april 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Selvarajah,
Thank you for the feedback provided regarding the contact with the Easyspace Team, it is much appreciated.
Customer service is at the heart of the business and I will pass the positive feedback on to the team.
Thanks,
Hugh
Prompt and professional every time
I have only ever had a few issues but all handled quickly and professionally. We moved ownership of the domain name and were helped every step of the way over the phone. Great service.
9 maart 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi,
Thank you for taking the time to provide feedback about the service received from the Easyspace Team.
We are always on hand to assist and should you require any further assistance, please do not hesitate to get in contact with our friendly team.
Thanks,
Hugh
Good customer service
The good thing about Easyspace is that you can always get a real (Scottish!) person on the phone or on the help chat. The services they provide are as good as anyone else's. Price-wise, probably not the cheapest, but everything seems to work as it should.
27 april 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Richard,
Thank you for the positive feedback about the experience the Easyspace team have provided, it is greatly appreciated.
I am pleased to hear of the positive experiences which you have received, and I will pass this on to the team.
If we can assist with anything on the account, please do not hesitate to contact the team, and they will be more than happy to help.
Thanks,
Hugh
Contacted online chat with question
Contacted online chat with question, they responded efficiently and resolved my query in good time
5 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Caroline,
Thank you for the feedback regarding the interaction with the Easyspace Team on our Live Chat system.
I am happy to hear that your query was responded to efficiently. We always aim for a response within the first contact where at all possible.
If we can be of any further assistance, please contact the team and we will be happy to help.
Thanks,
Hugh
A very responsive reaction to my…
A very responsive reaction to my reporting a problem with my email system that was analysed & corrected very quickly. I was kept up to date as things progressed.
1 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi David,
Thank you for the feedback regarding the recent interaction with our support team, this is much appreciated, and we will pass this on to the team.
If there is anything else we can assist with, please get in contact and we will be happy to help.
Thanks,
Hugh
I have been using Easyspace for over 5…
I have been using Easyspace for over 5 years now - they are very responsive on any questions i have and very good to deal with - Highly recommend them for email and web hosting
5 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Asif,
Thank you for taking the time to share your experience with the Easyspace team, it is much appreciated.
We pride ourselves with the high level of customer service which we provide, and this is thanks to the feedback we receive from our customers.
If we can be of any further assistance, please do not hesitate to contact the team.
Thanks,
Hugh
Great Support
Easyspace registered a domain name for my music website many years ago, which I now only use to forward on to my Bandcamp page and provide an alias email address.
They have always provided support when needed, and recently acted very quickly to correct a problem with my email forwarding within the day.
Great support for a full range of services in a friendly manner. Highly recommended.
18 april 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Glan,
Thank you for taking the time to share your experience with us, it is greatly appreciated.
It is always nice to receive positive feedback regarding the high level of service which our support teams provide.
If we can assist in the future, please do not hesitate to contact the team, and we will be happy to help.
Thanks,
Hugh
Very poor service and customer relations
I have been running a website for 20 years. I started with Easyspace in the early days, but they charged me for something that I did not order and would not refund me. So, I went to GoDaddy for the hosting who were good but as my domain name was registered with Easyspace, I reverted to them a couple of years ago. Initially I used a shared server which worked fine but sometimes could be a little slow. So, 15 months ago, I then moved to a cloud server with Easyspace at higher cost.
Since moving to this server, the website has not been working satisfactorily in that the email generation to confirm an order sometimes worked and sometimes didn't. Sometimes, the server shut down completely. So, I was regularly (once a day) having to restart the server.
I complained about this for over a year, but nothing was done. Easyspace said that I needed more CPU - so I purchased this but that did not work. Eventually they admitted that there was something wrong with the server.
Now they wish to charge me more for a new server with no refund or compensation (though they have offered free migration). They will not refund the cost of the additional CPU despite the fact that it made no difference.
As this website is a business website, I have obviously lost money. This has been the last straw and I will be closing the business once stock is reduced as a result.
26 april 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Patrick,
I am sorry for any inconvenience, which has been caused in relation to the ongoing issue you are experiencing with your server.
Our technicians have reviewed the account and it has been established that the best course of action to resolve the issue would be to migrate the website to a new server. While we understand the frustrations, which has been caused by the issues, we unfortunately would not look to offer the new server free of charge for the 1year term, which has been requested.
We have offered, should the new server be purchased, to complete the migration of all content free of charge, as a gesture of goodwill for the inconvenience caused. An alternative option has been proposed to migrate the website content to a share hosting platform, again being complete free of charge as a gesture of goodwill.
Should you wish to discuss the matter further, I would ask that you please respond to the open support ticket and I will be happy to help.
Regards,
Hugh
Easy Space is Great!
Easy to understand interface, easily accessible chat and fast response from engineers.
Resolution found quickly, very informative responses.
21 april 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Martin,
Thank you for taking the time to provide some positive feedback on your recent experience with the team, it is much appreciated.
If we can be of any further assistance, please do not hesitate to contact us and we will be happy to help.
Thanks,
Hugh
Terrible experience!!
Terrible experience!!! I was waiting on a chat for 40 minutes before the support bod answered my first question and they refused to answer as to why the domain was not repointing externally. Instead they churned out a response that they couldn't support anything on an external server. This was completely unnecessary as the domain hadn't got to pointing externally yet, lol. They kept churning out the response that two A records wouldn't work (which is one of the options when pointing to WPEngine Advanced Network). I asked can I not have 2 A records pointing to two IPs? The answer was, 'yes you can have two A records pointing to two IPs'. Whether this is the best approach is somewhat irrelevant as it should still be able to point externally. All I needed was to either point two A records to two IPs or a CNAME. Neither worked so I gave up and pointed 1 A record to 1 IP which gives reduced performance with WPEngine servers.
Update:
Thanks for your response. I appreciate it. Unfortunately, I am not a customer and any future time spent discussing this will have to be paid by my boss or by the client. If you could drop me an email an answer the questions I initially asked that would be the best use of time. Thanks
10 mei 2023
Review zonder uitnodiging
Antwoord van Easyspace
Hi Nick,
I am sorry to hear of the recent experience with our support team.
From reviewing the Live Chat I understand the frustrations which have been caused and this falls below the high standards of expectation which we expect our teams to provide. Moving forward, and to ensure that this does not happen again, we will speak with the team to ensure that questions being asked are fully understood and are answered as quickly and efficiently as possible.
Once again, I apologise for the inconvenience caused, and I will arrange for a member of the leadership team, within our support team, to make contact to discuss the issue further.
In the meantime, if I can assist further, please do not hesitate to call me on 0370 755 5066 (option 3).
Regards,
Hugh
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