This was our second purchase of an Ebac dehumidifier The first one (18 months old now) works very well and really 'sucks' the moisture that builds up over winter in the stone walls of our house.... Toon meer
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Lees wat reviewers zeggen
Ordered replacement carbon filters for dehumidifier online via their website, easy to process and pay. Arrived quickly and tracked and used DPD (my best rated courier provider). Item (pack of 3) fit w... Toon meer
Bedrijf heeft geantwoord
Quick reliable delivery, very helpful UK based staff on helpline - knowledgeable and polite. Very happy with dehumidifier purchased for my daughter’s damp flat. It’s working very effectively as is my... Toon meer
Bedrijf heeft geantwoord
The quality of the washing machine is excellent, delivery very good. The warranty and support is exceptional, thank you. Ordered direct from Ebac was easy, quick and included a discount making it a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Contactgegevens
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Verenigd Koninkrijk
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
Uitstekend
8K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Easy to order came when they said love…
Easy to order came when they said love the dehumidifier
10 april 2026
Antwoord van Ebac Ltd
Thank you for your lovely feedback.
We’re so pleased to hear the ordering process was straightforward and that your dehumidifier arrived as expected. It’s great to know you’re loving it!
Kind regards,
Natalie
Antwoord van Ebac Ltd
Thank you for your lovely feedback.
We’re so pleased to hear you found our team helpful and courteous. Comments like yours are greatly appreciated and will be shared with the team.😊
Kind regards,
Natalie
Hassle free purchase & delivery
We had our previous Ebac dehumidifier for 14 years with no problems whatsoever. Purchase of our new appliance was problem free & it was delivered on time on our selected day.
18 april 2026
Antwoord van Ebac Ltd
Thank you for your wonderful review.
We’re delighted to hear your previous Ebac dehumidifier lasted 14 years without any problems, and that your recent purchase and delivery experience was just as smooth. We really appreciate your continued support and hope your new appliance serves you just as well for many years to come.
Kind regards,
Natalie
I have now purchased four dehumidifiers…
I have now purchased four dehumidifiers and as far as I know the people I purchased them for are happy with your products.
15 april 2026
Antwoord van Ebac Ltd
Thank you so much for your continued support and for choosing our dehumidifiers multiple times. It’s wonderful to hear that the people you purchased them for are happy with their products. We really appreciate you taking the time to share your experience with us.
Kind regards,
Natalie
Well done Ebac …
I am pleased with my new washing machine, it is quiet,efficient and cleans clothes well. It is easy to use and I was particularly impressed with the instructions that came with it. They were well presented in an A4 booklet,easy to read font size, simple and very clear. I was delighted they were only in English, as too often these days instructions are in many different languages in the same booklet in small print and obviously translated from a different language. Making them often difficult to understand and because they're in a multi lingual booklet are in a small font size! So well done Ebac!! My biggest disappointment is that you have stopped manufacturing washing machines! ☹️
17 april 2026
Antwoord van Ebac Ltd
Thank you for your wonderful and detailed feedback.
We're really pleased to hear you're enjoying your new washing machine and that it's performing well. It's especially great to know you found the instructions clear and easy to follow we’ll be sure to pass your comments on to the team.
We also appreciate your disappointment about us no longer manufacturing washing machines. Thank you again for your support.
Kind regards,🙂
Natalie
Shockingly bad washing machine
Shockingly bad washing machine - 3 breakdowns
Often doesnt spin clothes - Leaving them wet and having to respin (which sometimes works and sometimes doesnt)
Wish I had never bought it
29 april 2026
Review zonder uitnodiging
Antwoord van Ebac Ltd
Thank you for your feedback.
We're very sorry to hear about the issues you've experienced with your washing machine, particularly the repeated breakdowns and problems with the spin cycle. This is not the level of performance we expect from our products.
We would really like the opportunity to look into this further and help resolve the situation for you. Please contact our customer service team with your details so we can assist.
Kind regards,
Natalie
NO PROBLEMS AT ALL WITH MY ORDER.
NO PROBLEMS AT ALL WITH MY ORDER.
EXCELLENT SERVICE YET AGAIN.
14 april 2026
Antwoord van Ebac Ltd
Thank you for your great feedback.
We're really pleased to hear everything went smoothly with your order and that you received excellent service once again.😁
Kind regards,
Natalie
Speedy efficient online service
Speedy efficient online service. Filters only available from Ebac and seem on the pricey side
15 april 2026
Antwoord van Ebac Ltd
Thank you for your feedback.
We're pleased to hear you found our online service quick and efficient. We appreciate your comments regarding pricing and will be sure to pass this on, as we’re always looking to improve.😊
Kind regards,
Natalie
Easy to order
Easy to order, quick delivery. We've owned Ebac products before so knew it would be good
9 april 2026
Antwoord van Ebac Ltd
Thank you for your kind feedback.
We're really pleased to hear you found the ordering process easy and delivery quick. It's great to know you've had positive experiences with our products before.
Kind regards,
Natalie
Excellant service from Ebac,wouldn't…
Excellant service from Ebac,wouldn't buy from anywhere else.
14 april 2026
Antwoord van Ebac Ltd
Thank you for your wonderful feedback.
We're delighted to hear you received excellent service and that you wouldn’t shop anywhere else that really means a lot to us.😊
Kind regards,
Natalie
The washing machine does everything I…
The washing machine does everything I need. I have only used it once but very impressed with the results.
27 april 2026
Antwoord van Ebac Ltd
We appreciate you taking the time to leave a review.
It's great to know your washing machine is doing exactly what you need and made a strong first impression.🙂
Kind regards,
Natalie
I've had a few ebac dehumidifiers over…
I've had a few ebac dehumidifiers over many years.
12 april 2026
Antwoord van Ebac Ltd
Thank you for your continued support over the years. We're really pleased to hear you've chosen our dehumidifiers time and time again it means a lot to us.
Kind regards,
Natalie🤗
This is not my first ebac dehumidifier
This is not my first ebac dehumidifier, the last one lasted more than 10 years, so I didn't even look at anyone else's products. Rapid delivery, quality item, I hope this one lasts as long or longer than the last one.
14 april 2026
Antwoord van Ebac Ltd
Thank you for your continued support. We're delighted to hear your previous dehumidifier served you so well over the years, and that you chose us again. It’s great to know you’re happy with the delivery and quality we hope this one lasts just as long.😁
Kind regards,
Natalie
Excellent overall
Excellent overall
experience customer service very helpful after i ordered the incorrect filter
10 april 2026
Antwoord van Ebac Ltd
Thank you for your great feedback.
We're so pleased to hear you had an excellent overall experience and that our customer service team were able to help after the mix-up with the filter.
Kind regards,🙂
Natalie
Very helpful staff
Very helpful staff
The washing machine is easy to use and very quiet compared to my old one.
13 april 2026
Antwoord van Ebac Ltd
Thank you for your kind review.
We're really pleased to hear our team were helpful and that you're enjoying your new washing machine, especially how quiet and easy it is to use.
Kind regards,
Natalie 🙂
Antwoord van Ebac Ltd
Thank you for your feedback.
We're really pleased to hear your order arrived quickly and that you found our communication helpful. It's great to know you're happy with the product too.
Kind regards,
Natalie 🙂
Product was readily available
Product was readily available, simple to order and arrived within the specified timeframe. What more could you want?
8 april 2026
Antwoord van Ebac Ltd
Thank you for your lovely feedback.
We're so pleased to hear that you found the product easy to order and that it arrived on time. It’s great to know everything met your expectations.😊
Kind regards,
Natalie
Good to buy from a genuine British…
Good to buy from a genuine British company, local as well. Delivered quickly with no fuss.
5 april 2026
Antwoord van Ebac Ltd
Thank you for your feedback Peter,
We’re really pleased to hear you had a smooth, hassle-free experience and that your order arrived quickly. It’s great to know you value buying from a British company as well.
We appreciate you taking the time to share your experience.😊
Kind regards,
Natalie
Excellent washing machine which is use…
Excellent washing machine which is use repeatedly in a student house. Great that it's made in the UK
22 april 2026
Review zonder uitnodiging
Antwoord van Ebac Ltd
Thank you for your feedback Mike,
We’re really pleased to hear that your washing machine is performing well, especially with the demands of a busy student household. It’s great to know you value that it’s made here in the UK too.🙂
We appreciate you taking the time to share your experience.
Kind regards,
Natalie
Simple to use straight from the box and…
Simple to use straight from the box and despite its function a relatively elegant design which blends into the home. The WiFi interface is a useful and annoying tool as we can stop finding out what the humidity is even when at work. Good purchase.
10 april 2026
Antwoord van Ebac Ltd
Thank you for your feedback Graham,
We’re delighted to hear that you found your unit simple to use straight out of the box and that the design fits nicely into your home. It’s great to know the WiFi feature is proving useful too even if it keeps you checking in on the humidity a little more often than expected.😁
We really appreciate you taking the time to share your experience.
Kind regards,
Natalie
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