This was our second purchase of an Ebac dehumidifier The first one (18 months old now) works very well and really 'sucks' the moisture that builds up over winter in the stone walls of our house.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered replacement carbon filters for dehumidifier online via their website, easy to process and pay. Arrived quickly and tracked and used DPD (my best rated courier provider). Item (pack of 3) fit w... Toon meer
Bedrijf heeft geantwoord
Quick reliable delivery, very helpful UK based staff on helpline - knowledgeable and polite. Very happy with dehumidifier purchased for my daughter’s damp flat. It’s working very effectively as is my... Toon meer
Bedrijf heeft geantwoord
The quality of the washing machine is excellent, delivery very good. The warranty and support is exceptional, thank you. Ordered direct from Ebac was easy, quick and included a discount making it a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Contactgegevens
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Verenigd Koninkrijk
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
Uitstekend
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service for a very…
Excellent customer service for a very good machine that has served us well for several years.
19 maart 2026
Antwoord van Ebac Ltd
Thank you for your kind feedback John,
We’re delighted to hear you’ve had excellent service and that your machine has served you well over the years.
Kind regards,
Natalie 😊
Very Good Service
Recently ordered more filters for my dehumidifier, the woman I spoke to when ordering was very helpful and friendly but I do find them quite expensive when there’s only 3 in a pack and then another £4.99 for delivery. But the dehumidifier is amazing and I can’t believe how much water it collects.
18 maart 2026
Antwoord van Ebac Ltd
Thank you for your feedback Larraine,
We’re glad to hear you found our team helpful and that you’re happy with your dehumidifier’s performance.
We appreciate your comments regarding the cost of filters and delivery, and will be sure to pass this on to the relevant team.😊
Kind regards,
Natalie
Excellent service as always from Ebac.
Item in stock and at discounted price direct from Ebac. Excellent service as always. I am a repeat customer of several years.
15 maart 2026
Antwoord van Ebac Ltd
Thank you for your kind feedback Carol,
We’re delighted to hear you’re happy with the service and your purchase.
We really appreciate your loyalty over the years it means a lot to us.
Kind regards,
Natalie
its working great the amount of water…
its working great the amount of water its pulling from my home is amazing.... this is my 3rd Ebac the last one stopped working about 6mths ago and its surprising how much condensation has gathered in that time.
19 maart 2026
Antwoord van Ebac Ltd
Thank you for your great feedback Philip,
We’re really pleased to hear your dehumidifier is performing so well and making such a difference in your home. It’s amazing how much moisture they can remove.
We also really appreciate your continued support choosing Ebac again means a lot to us.
Kind regards,
Natalie
Website was easy to use
Website was easy to use. Product was a good price, as they were heavily discounted. Delivery was quick & free
6 maart 2026
Antwoord van Ebac Ltd
Thank you for your great feedback Nigel,
We’re delighted to hear you found the website easy to use and that you were able to take advantage of our discounted prices. It’s also fantastic to know your order arrived quickly and that you enjoyed the free delivery. We really appreciate your support,🙂
Kind Regards,
Natalie
Antwoord van Ebac Ltd
Thank you for your kind words Andrew,
We’re really pleased to hear that you found the ordering process easy and that your delivery arrived quickly. It’s great to know you’re happy with the quality of our UK-made product. We truly appreciate your support.
Kind Regards,
Natalie
Brilliant
This will be the fourth ebac dehumidifier that I have bought over a number of years for my old cottage and my children’s nursery business and they have all been excellent quality and all work excellently in combatting any damp and mould that may present itself.
I tend to leave them running throughout the year day and night and find them economical to run.
I thoroughly recommend this company.
18 maart 2026
Antwoord van Ebac Ltd
Thank you so much for your fantastic review and for your continued loyalty over the years Jean,
We're absolutely delighted to hear that your dehumidifiers have performed so reliably in both your home and your children’s nursery.
It’s especially great to know they’ve been effective in tackling damp and mould while remaining economical to run, even with continuous use.
Kind Regards,
Natalie
Great product
Fast delivery, well packaged goods and what an excellent dehumidifier. It's making all the difference. Great to support a UK company. And great to know it knows how to handle our friggin weather.
18 maart 2026
Antwoord van Ebac Ltd
Thank you for such a fantastic review Sonia,
We're delighted to hear that you're so pleased with your dehumidifier and that it's already making a real difference.
It’s great to know the delivery and packaging met your expectations too. And we couldn’t agree more our products are designed with the British weather in mind.😁
Kind Regards,
Natalie
Antwoord van Ebac Ltd
Thank you for your great feedback,
We're really pleased to hear you’re happy with the product and that it arrived quickly.
Best Regards,😊
Natalie
Great product ,so pleased with my…
Great product ,so pleased with my dehumidifier I bought one for my daughter. Easy ordering and fast delivery
5 year warranty from an English company.what can be better.
1 februari 2026
Review zonder uitnodiging
Antwoord van Ebac Ltd
Thank you so much for your kind words Pamela,
We're delighted to hear that you're so pleased with your dehumidifier and that the ordering process and delivery met your expectations. It’s especially wonderful to know you chose to purchase another one for your daughter what a great compliment.
We’re also proud to offer a 5-year warranty and provide support from a UK-based company. If you ever need anything in the future, we’re always here to help.
Thanks again for your support.
Kind Regards,
Natalie
Having had my previous Ebac…
Having had my previous Ebac dehumidifier for over twenty years it became time to replace it. I am thrilled with my new Ebac dehumidifier as it is working in the efficient and easy to use way my old one did. Ebac website is easy to navigate and place order which was swiftly processed and out for delivery. Very happy customer!
13 maart 2026
Antwoord van Ebac Ltd
Thank you so much for your wonderful feedback Angie,
We’re delighted to hear that your previous Ebac dehumidifier served you well for over twenty years that’s exactly the kind of long-lasting performance we strive for.
It’s great to know that your new dehumidifier is living up to expectations and providing the same efficient, easy-to-use experience. We’re also pleased that you found our website straightforward and that your order was processed and delivered quickly.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy your new dehumidifier, and thank you for choosing Ebac again.
Kind Regards,
Natalie
Arrived quickly just as expected
14 maart 2026
Antwoord van Ebac Ltd
Thankyou for your review,
We are glad you had a quick delivery and just as you expected.
Happy dehumidifying 🙂
Kind Regards,
Natalie
Superb easy to use piece of kit!!
I did some research on the Ebac dehumidifiers and everything came up positive,British made,great customer service and a top product!
I have been using it in a room that has had a few damp problems and just been plastered!Could see the improvement within a couple of days of use.Great to be able to programme it through my phone!!
14 maart 2026
Antwoord van Ebac Ltd
We really appreciate you sharing your experience Andy,
It’s great to know the unit is helping with your damp issues and that you're enjoying the smart features.😁
Best regards,
Natalie
Antwoord van Ebac Ltd
Thank you for your feedback Charles,
We're so pleased you're happy with the product and the speedy delivery.
Kind regards,
Natalie
Excellent service
Excellent service, discounted price compared to retail, very quick despatch
14 februari 2026
Antwoord van Ebac Ltd
Thank you for your great feedback Jonny,
We're delighted you were happy with the price and quick delivery.
Kind regards,
Natalie
Ebac De-Humidifier User since 1988
I have had 4 dehumidifiers over the years, all of them from Ebac-the first being a Homedry XL in 1988, followed by a Homedry 880 in 1996 and a 6000 series in 2005 which has just stopped working after 20 years. They have all been well built and reliable and so I have now purchased a Series 4000 model 4650e which is doing l its job well. The new display screen on the top is useful showing current settings using coloured symbols.
I am very pleased with this new model just as I have been with the others and would recommend to anyone thinking of purchasing a dehumidifier.
16 maart 2026
Antwoord van Ebac Ltd
Thank you so much for your incredible loyalty over the years,
It’s fantastic to hear how well your previous models have served you, and we’re delighted your new unit is living up to expectations.🙂
Kind regards,
Natalie
Excellent service, would highly recommend
Excellent service, well priced, good communication, perfect delivery, & an excellent product!!! ….. would recommend highly, thankyou so much Ebac …… xx🌈
12 maart 2026
Antwoord van Ebac Ltd
Thank you so much for your amazing feedback Wanda,
We're thrilled to hear you were happy with the service, communication, and your product. Your recommendation means a lot to us.😁
Kind regards,
Natalie
This machine seems to fall below the…
This machine seems to fall below the quality I have come to expect from eBac, because:
1. There is no proper filter on the rear.
2. It left water over the floor the other night, which spilt from the tank after it had filled to the top. This suggests it is fitted with cheap, unreliable sensors.
16 maart 2026
Antwoord van Ebac Ltd
Thank you for sharing your feedback. We're sorry to hear that your experience hasn’t met the standards you expect from us. Your comments regarding the filter and the water tank are taken seriously, and we would really like the opportunity to look into this further for you. Please get in touch with our support team so we can investigate and help resolve the issue as you have purchased 2 we would need the serial number of the one your experience the issue with.
Kind regards,
Natalie
Dehumidifier order
Prefer to order the dehumidifier straight from the manufacturer as the service was easy to order and a excellent price including delivery & Ext Warranty.
5* Would Highly recommend this UK manufactured product
15 maart 2026
Antwoord van Ebac Ltd
Thank you for choosing to order directly with us Antony,
We're so pleased you found the process easy and great value, and we really appreciate your recommendation.
Kind regards,🙂
Natalie
Antwoord van Ebac Ltd
Thank you for your wonderful feedback Derek,
We're delighted to hear you’re pleased with your new dehumidifier and the service you received.😊
Kind regards,
Natalie
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.