Having given Eden Windows 2 stars we can give them 5 stars for the very hard work they did to make our windows into something quite joyful to use. Endless visits to get everything right and working co... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Really good experience with Eden. Right from the first phone call they were understanding with delaying the visit when originally pencilled in, flexible to viewings, really thorough with measurements... Toon meer
Bedrijf heeft geantwoord
Eden windows were recomended to us through friends and right from the very start of the process all the staff at Eden Windows have been fantastic. They made it easy, they worked to our complicated sc... Toon meer
Bedrijf heeft geantwoord
We were referred to Eden Windows as a subsidiary of JoeDan, who had installed the other windows and doors at our home. A lady called Mia came out to measure up and was really helpful going through d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Visit our Orpington showroom to experience our range of premium aluminium and Evolution windows and doors. Our aluminium system is exclusively ours and manufactured in Tewkesbury, delivering slim sightlines, precision engineering, and outstanding performance. Alongside this, we showcase Evolution timber alternative windows and doors, Signature aluminium doors, Solidor composite doors, bifold doors, and sliding doors, suitable for both modern and traditional homes. We also specialise in replacement roofs and frames, offering a high quality solution to upgrade existing conservatories and glazed spaces without the need for a full rebuild. Our experienced team is on hand to provide clear, friendly advice with no pressure. A showroom visit allows you to see the finishes, detailing, and build quality up close, with expert guidance tailored to your home. If you are improving a home in the South East or South London, we would love to welcome you to our Orpington showroom and help bring your ideas to life.
Contactgegevens
45 Leesons Hill, , BR5 2LF, Orpington , Verenigd Koninkrijk
- 0800 884 1999
- sales@edenwindows.co.uk
- www.edenwindows.co.uk
4,6
Uitstekend
349 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
Every effort to make things right by Eden Windows 💝
Having given Eden Windows 2 stars we can give them 5 stars for the very hard work they did to make our windows into something quite joyful to use. Endless visits to get everything right and working correctly. Well done Eden Windows. Your staff were always exemplary. And now the product is also working well after the corrections. Thank you so much. Even when something goes wrong the effort to put things right is a valuable asset in a company. Brilliant. I have already made recommendations to my friends to get their windows from Eden Windows into Orpington.
11 mei 2025
Review zonder uitnodiging
Antwoord van Eden Windows
Thank you Tony & Esther for updating your review. We really appreciate you recognising the effort the team put in to getting everything resolved properly for you.
Whilst it is always our aim to get everything perfect first time, we also believe the true measure of a company is how it responds when challenges arise. We are so pleased to hear that your windows are now working exactly as they should and have become a joy to use.
Your kind comments about our staff mean a great deal to us, and your recommendations to friends in Orpington are genuinely appreciated. Thank you again for giving us the opportunity to put things right.
Team Eden!
Really good experience with eden and really recommend using them
Really good experience with Eden. Right from the first phone call they were understanding with delaying the visit when originally pencilled in, flexible to viewings, really thorough with measurements and great installation with a great final product. I will be using Eden again as they have been brilliant. Great value, great staff and great quality throughout the process.
27 april 2026
Antwoord van Eden Windows
Thank you Alex for your fantastic review. We are delighted to hear you had such a positive experience with Eden from start to finish.
It is great to know the team were flexible and accommodating throughout the process, from the initial appointment through to the final installation. We always aim to provide a smooth experience alongside a high quality finished product, so your comments really mean a lot to us.
We truly appreciate your recommendation and look forward to working with you again in the future.
Team Eden!
If there was a 0 rating that's what…
If there was a 0 rating that's what they'd of got.
Terrible company
It will be a year in August 25 that we paid in full for patio doors and there still not finished
21 april 2026
Review zonder uitnodiging
Antwoord van Eden Windows
We are sorry to hear about your experience and would really like to look into this further for you. Unfortunately, we have been unable to locate your account details from the information provided in the review.
Please could you email some further information, such as your surname, postcode or contract number, to [customerservice@edenwindows.co.uk](mailto:customerservice@edenwindows.co.uk) so we can investigate this properly and provide you with an update regarding the outstanding works.
We look forward to hearing from you.
From our initial enquiry
From our initial enquiry, the whole process was very prompt & professional.
Samantha's consideration of design was very much appreciated.
Thrilled with the window itself and happy with each member of the team who assisted from start to finish.
20 april 2026
Antwoord van Eden Windows
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with Eden Windows from your initial enquiry right through to completion.
Samantha will be especially pleased to hear your kind comments regarding the design process, and we are thrilled that you are so happy with your new window. It is also fantastic to know that every member of the team provided a professional and positive experience throughout.
Thank you again for choosing Eden Windows and for taking the time to share your feedback.
Team Eden!
We came back to this company for more windows
We had the exposed elevation of our house refitted by Eden's predecessor company several years ago and were so impressed that we have just returned to them to have the rest of the house fitted with the same product. The aluminium windows look great with their slim profile and even the first windows made a noticeable difference to comfort and warmth (even though we had reasonable quality double glazing units before). Communication has been excellent and the fitters are careful to minimise disturbance during the works
17 april 2026
Antwoord van Eden Windows
Hi Caroline,
Thank you for such a thoughtful review and for coming back to us again, that really means a lot.
It is always a strong sign when a customer returns after a previous project, and I am pleased to hear the aluminium windows have delivered both in appearance and performance. That slim profile makes a real difference visually, and it is great to hear you have also noticed the improvement in comfort and warmth throughout your home.
I will pass your comments on to the team, especially the installers. Taking care in someone’s home and keeping disruption to a minimum is a big part of what we aim to deliver, alongside clear and consistent communication from start to finish.
We truly appreciate your continued trust in us and are delighted we could help complete the rest of your home.
Team Eden!
AMAZING JOB
Eden windows were recomended to us through friends and right from the very start of the process all the staff at Eden Windows have been fantastic. They made it easy, they worked to our complicated schedule -
which as a family run business running from our home was so very important to us. Lee and Ryan were fantastic throughout the whole fitting process, they kept things tidy and worked in a professional and organised manner. The whole process has been beyond our expectations. Thank you guys !
9 april 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Hi Maddy,
Thank you so much for your lovely review. It means a lot that you were recommended to us by friends, and even more that the whole experience lived up to and went beyond your expectations.
We know how important flexibility can be when you are running a family business from home, so I am really pleased the team made the process easy and worked around your schedule. I will make sure Lee and Ryan see your kind words as well. They take real pride in keeping everything tidy, organised and professional throughout.
Thank you again for choosing Eden Windows and for taking the time to share your experience.
Team Eden!
Excellent work!
Lee and Ryan completed the installation of my new windows and doors professionally and efficiently. They were friendly and approachable and ensured everything was perfect and cleaned up everywhere on completion.
19 maart 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Hi Emma,
Thank you so much for your kind words, it really means a lot to the team.
Lee and Ryan will be especially pleased to hear this. We pride ourselves on not just the quality of the installation, but also the care taken in your home and the final finish, so it is great to know that came through.
We really appreciate your recommendation and your trust in us.
Team Eden!
Good Experience
Eden Windows once again provided good quality workmanship and fitters who knew what they were doing and were professional and courteous. They did a great job and we are very pleased. We have and will continue to recommend Eden Windows
12 maart 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Dear Mr Satterford,
Thank you for your kind words and for taking the time to share your experience. It means a great deal to our whole team to know that the workmanship and professionalism of our installers stood out once again.
We are especially grateful for your continued recommendation of Eden Windows. Customers like you are the reason we work so hard to deliver the right result every time.
Thank you again for your trust in us.
Team Eden!
Darland Chatham our double glazing experience
Our double glazing experience
We recently have had two bays ,french door and Juliet balcony two other bedrooms kitchen windows back door and two other windows this involved building work and two lots. Of scaffolding all in all an excellent job.
Thank you to all the team, two recommendations already
Given
16 februari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Vincent, thank you for such a great review.
That was a big project with the bays, French doors, Juliet balcony and all the additional windows, so we are really pleased you are happy with how it all came together.
It was a pleasure working on your home and we truly appreciate the two recommendations already. That means a lot to the whole team.
Team Eden!
New door
Clean and tidy. Showed us how everything worked. Good price
16 februari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Hi Kelly,
Thank you for taking the time to leave us a five star review, it genuinely means a lot.
We are really pleased to hear that the team kept everything clean and tidy and made sure you felt confident using your new installation before they left. That handover is such an important part of the experience.
And of course, great value matters. We always aim to deliver quality products, expert installation, and a fair price.
We truly appreciate your support and your trust in us.
Team Eden!
Everything was professional from start…
Everything was professional from start to finish.
Would definitely recommend Eden windows.
Great job well done
11 februari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Hi Terri,
Thank you so much for your five star review.
We are delighted to hear that everything felt professional from start to finish. That is exactly the standard we set for every project, from the first appointment through to installation and handover.
Your recommendation really does mean a great deal to the whole team. We are proud to have delivered a result you are happy with.
Thank you again for choosing Eden Windows.
Team Eden!
Terrible company to deal with from the…
Terrible company to deal with from the start we regret using them at all
They have done a hup extension / conservatory for us that was supposed to take 7 days it is now a year later still unfinished with outstanding items from building control that they won’t sign off
on
They have attended many times from poor workmanship and it’s still not resolved from being freezing cold and draughty to missing dpc and poor craftsmanship and problems along the build that we had to come up with solutions for - they take all money before any certification or sign of
Don’t get bitten like we have and avoid at all costs
And in response to you’re reply that still doesn’t resolve any of our issues that it is still built incorrectly or excuse that I have given you a months notice to resolve the outstanding building control defects or the fact that our house is freezing cold because of this build with no further contact and you have all of our money for this build this is not acceptable at all
7 februari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Matt, thank you for taking the time to leave this review. We are genuinely sorry that this project did not meet your expectations and for the frustration you experienced.
This installation involved a HUP system which, at the time, was a relatively new solution within the industry. It was selected because the existing base was being retained, and due to the site layout, planning considerations, and budget parameters, this approach was the only viable build option without removing and rebuilding the base entirely. On this occasion, the HUP solution did not progress as smoothly as anticipated.
Some of the challenges encountered were linked to third-party manufacturers and suppliers, which sat outside of Eden’s direct control. Despite this, our team attended site on multiple occasions and worked to address and rectify the issues as they arose, while liaising with the relevant parties and building control.
We have successfully completed a significant number of HUP installations with positive outcomes. However, all products we offer are reviewed on an ongoing basis, and following experiences such as this, we made the decision some time ago to remove the HUP system from our range, as it no longer meets the standards we require for our customers. This is not a system we offer or install today.
We always aim to act in good faith, carefully select the solutions we provide, and support our customers throughout their projects, even where unforeseen challenges occur. While this particular project proved more complex than expected, we appreciate the time taken to share your feedback and wish you all the best going forward.
Team Eden!
Great company and very helpful staff
We were referred to Eden Windows as a subsidiary of JoeDan, who had installed the other windows and doors at our home.
A lady called Mia came out to measure up and was really helpful going through different designs and pricing etc. A lady called Bridget kept us updated on payments and appointment dates for the installation and everything ran on time.
A guy named Jamie did a very good job installing the new door and left the render around the frame in perfect condition. Really pleased with the whole outfit.
19 januari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Tim, thank you for such a kind review and for choosing Eden Windows following the recommendation from Joedan.
It is great to hear that Mia was helpful during the design stage, Bridget kept everything running smoothly behind the scenes, and that Gary delivered a high standard of installation. The fact everything ran on time and you were pleased with the finish means a lot to us.
We really appreciate you taking the time to share your experience and we hope you enjoy your new door for many years to come.
Team Eden!
Eden windows delivered excellent…
Eden windows delivered excellent service. The whole process was well communicated and the team courteous. Mia Freeman was a great sales representative and very helpful and easy to talk to. Highly recommended.
3 november 2025
Review zonder uitnodiging
Antwoord van Eden Windows
Meriam, thank you for taking the time to leave such a lovely review.
We are really pleased to hear that the process felt well communicated from start to finish and that the team looked after you throughout. Mia will be delighted to hear your kind words, she takes great pride in making the whole experience clear, relaxed, and straightforward.
Thank you for the recommendation, it genuinely means a lot to the whole team.
Team Eden!
Excellent service from Eden Windows
Excellent service from Eden Windows. We had a new door fitted in January 2026, and the experience from being to end has been perfect.
Big thanks to Mia at the beginning of the process who help with the ordering and design of our door. Bridget was incredibly helpful in the ordering and delivery, and John fitted the door very professionally.
Thanks to all the team, and I would highly recommend Eden Windows.
Kind regards
Dr Terry Keech
6 februari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Dr Keech, thank you very much for taking the time to leave such a detailed and thoughtful review.
We are delighted to hear that your experience from start to finish was a positive one. Mia and Bridget will really appreciate your kind words for their support during the design, ordering, and delivery stages, and John will be pleased to know his installation work met your expectations.
Thank you for the recommendation and for choosing Eden Windows, it truly means a great deal to the whole team.
Team Eden!
Everything was an easy and stress free…
Everything was an easy and stress free experience .
From 1st contact with Andrew doing a site visit, to Bridget running the logistics from office, communication and process was very easy. Jamie arrived with the new door, he was very professional, polite and left the space cleaner than it was before he arrived.
4 februari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Hi Johan,
Thank you for taking the time to leave such a positive review.
I am really pleased to hear that the whole experience felt easy and stress free from start to finish. From Andrew’s initial visit, through Bridget keeping everything organised behind the scenes, to Jamie’s installation on the day, it is great to know the process and communication worked exactly as intended.
I will make sure your comments are shared with the team, they will genuinely appreciate the recognition.
Thank you again for choosing Eden Windows and for trusting us with your home.
Team Eden!
Door arrived quicker than expected
Door arrived quicker than expected, Grant did the fitting was swift and painless and I was told exactly what to expect at every stage.
28 januari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Thank you for taking the time to leave such a great review.
We are really pleased to hear the door arrived sooner than expected and that Grant made the installation smooth and straightforward. Keeping you informed at every stage is a big part of how we work, so it is great to know that came through.
We will be sure to pass your feedback on to Grant and the wider team. Thank you again for choosing Eden Windows.
Team Eden!
Huge appreciation from my household.
We got all our windows replaced by Ryan and Lee, and they truly did a fantastic job. Our windows look incredible, and finally we have an element of warmth in the house as the previous windows were super old, some were broken and we had a lot of cracks around the beading / edging of the windows. Can't thank them enough as they also had to work in horrid weather (over 2 days) to get the windows done. Huge appreciation from my household.
9 januari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Thank you so much for taking the time to leave such a thoughtful review, Sade.
It is brilliant to hear how much of a difference the new windows have made to the warmth and comfort of your home, especially knowing how tired and damaged the old ones were. Ryan and Lee will be really pleased to hear your kind words. Working through two days of tough weather is never easy, but they take a lot of pride in doing the job properly and it means a lot that this has been recognised.
Thank you again for choosing Eden Windows and for trusting us with your home.
Team Eden!
Eden Windows were great from start to…
Eden Windows were great from start to finish for a set of patio doors! Grant from the installation team was really efficient, communicative and professional doing a fantastic job. Andrew who led me through the design and sales process was also brilliant. The booking in of the surveyor was quite painful, but got there in the end.
21 januari 2026
Review zonder uitnodiging
Antwoord van Eden Windows
Hi Hannah,
Thank you for taking the time to leave us a review and for your kind comments about both Andrew and Grant. I’m really pleased to hear they looked after you so well through the design, sales and installation stages.
I appreciate your honesty regarding the booking of the survey. For context, your installation took place well within our stated lead times, even allowing for our Christmas shutdown period. That said, we recognise the booking experience itself should always feel smoother, and this is something we continue to improve.
Thank you again for choosing Eden Windows and for your balanced feedback.
Kind regards,
Stewart
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.