eFOLDi Reviews 169

Fast Efficient Economical repair service.
Brian and Darren were extremely helpful when I booked in my used ‘eFOLDI Explorer’. The repairs were made very quickly and I was soon on my way with a fully working scooter. Thank you for caring even though I did not buy from New. Highly Recommended. True customer service.

Just bought an efoldi explorer. It was demonstrated to me by Cliff. He was very knowledgeable, not pushy and a good laugh. If you are in the market for a mobility scooter I would highly recommend this company.

I have to once more comment on the excellent service we had and continue to have from Craig Pankhurst.
Even though we purchased the Efoldi lite in February 2025, while trying to book a cruise we needed specification on Amp and wattage, as we didn't have info with us we gave Craig Pankhurst a quick call he kindly sent info needed. Craig Pankhurst definitely gets 5* from us.

The eFoldi model we were interested in was the explorer. It handled our 20mm gravelled drive better than the Lite and its speed and ground clearance was well up to our needs. We were less keen on the foot rests moving with the steering and my wife's new knee did not allow her to stand astride the scooter before sitting otherwise we would have ordered one. Cliff, the company rep, could not have been more helpful and patient and we may well go back to him in an attempt to resolve our difficulties as the patient's recovery progresses

I find the company very good. When Cliff there demonstrator arrived he was very good at his job. He demonstrated the scooter very well. We spent just over 1 hour teaching me how to how to set the scooter up and put the scooter back into the suitcase position. I would like say Cliff is about the best demonstrator I had the pleasure to meet he was very thorough out the demonstration. The efoldi is the best scooter I have I have purchased

I purchased the Explorer because it was advertised for rough terrain, and golly it is amazing. I had Tom to visit to show me the machine and he was so patient with me.
My Explorer is my new best friend

I’ve got the Navigator powered chair and I love it! Right from the initial contact with eFOLDi to the pleasant sales chap who visited and demonstrated all the products so thoroughly, and the fast delivery… tip top experience all round! I can highly recommend eFOLDi.

After just very carefully watching your TV advert, again. I'm just wondering why your advertising is NOT aiming your product at black people. I look at it and feel that it is either unconscious bias, or a choice to not want people of colour using your product. You are excluding a huge percentage of customers who will not consider your product when it comes to buying any mobility products. I am potentially, one of those customers

My eFOLDi navigator is a wonderful piece of equipment. My mobility isn’t what it used to be and it has given me my freedom back. I can now go out with my friends,see my grandchildren and go to the park with them. Amazing product !!

Love love love my eFOLDi Lite. it’s given me a new lease of life. Having the solid tyres is a lifesaver, no more anxiety about getting a puncture whilst out and about and the armrests make is so comfortable!

The brakes are useless once on transport. I take buses and every turn means I’ve got to grip hold tight as despite having both on I start to move about. On one occasion I was sent flying to the other side and almost hit a service dog and its owner.

The takeover section is a bad design as you have to use a thumb to push the device and at the same time try to negotiate pushing the efoldi around using the handles, you can’t do both making it awkward. Recommendation: It would have been better if the go forward etc was on the side of the handle.

You can’t put a back pack to carry things on the back as this then has the tendency to fall backwards.

It also has the tendency to easily go out of control depending upon the surface. Can’t always be on smooth areas because only places like arcades have them.

Tried talking to customer services about issues but nobody picks up.

The upside is I get to go out after 4yrs. Have had wheelchair but carer found hard to push me around even the slightest incline or rough surfaces, also limited where we could go.

Despite issues with the takeover part, it does make it easier for difficult surfaces and awkward sections like curbs, not all are flat enough or none at all. At crossings or door areas that are made at the start up and down, too raised, these are all times needed for takeovers plus buses are narrow to negotiate when entering, also drivers don't use the down to curb pressure so it’s uphill slightly but enough to get out of control.

I’ve just chosen one date but issues are every Tuesday when I’m taken out and have been since getting the efoldi

I loved the home demonstration and how the products were presented to me. EFOLDi clearly listened to my needs and the Navigator power chair is just great.

The staff genuinely make you feel as if they have your best interests at heart. I feel as if you can trust them and i'm buying the right product for me.

The gentleman who came to see us was incredibly patient and helpful. He showed us all of the models and we chose the Explorer. Looking forward to day trips again.

Had a home demonstration from Cliff. Very knowledgeable and accommodating. Good product, well build, will consider purchase in the future. Thanks Cliff, Graham Newark, Notts

I love the fact that it can be lifted easily into the boot and is so compact.

As I've stated i did not buy scooter second hand as if this makes a difference it still doesn't take away from the fact to scooter is dangerously unstable you are one accident away from a law suit

It has now been over a year since I got my eFoldi Lite Scooter. It has completely changed my life for the better.

When I got my scooter I was 7lbs below the maximum weight range of the scooter, I did worry that the scooter would not take my weight. But I was reassured with the one year guarantee.

I have been using my scooter every day since. Going to work on my scooter, getting on and off two buses every day. Driving over some rather uneven pavements, which seem to be every where. I am so glad my scooter has nice big back wheels and air filled tyres.

It's fantastic that the scooter folds up so easily and can be wheeled along behind you, as there are NOT always drop kerbs to allow you to cross the road where you want to cross. So I just fold my scooter up and walk across the road, wheeling the scooter behind me, then on the other pavement it takes 2 seconds to put my scooter up again.

I am a 56 year old female, I can only manage to lift the scooter an inch off the ground. But I have seen other women lift the scooter higher.

When in a tight corner maneuvering the scooter I often just put my feet on the ground and lift my bottom off the seat of the scooter and just lift the front or the back of the scooter and move it an inch or so. This has got me out of some tight situations. (it would be so good if I could do that when trying to park a car!).

The scooter also opens lots of conversation with members of the public who are impressed when they see me put the scooter up in 2 seconds.

When I bought the scooter I did worry that I wouldn't be able to put it up and down. But after being left on my own with the scooter, with a video of sales person putting it up and down and my written instructions, I was able to do it. Over the next couple of days I practiced putting the scooter up and down several times a day, now I don't even need to think about how to do it.

I live in the London area, not the wettest part of the country, but when it rains, it rains. Over the past year I have been out on my scooter several times when there has been very heavy downpours. I have a large cape that I have rolled up and tied to the back of the scooters backrest. I just put the cape over me and the handles of the scooter and it has prevented my scooter from being drowned in rain water.
As soon as I am out of the rain, I dry the scooter off, especially the foot rest area. I remove the battery and make sure there is no rain water in the battery hold (I have found several droplets of rain water in the battery hold, I just wiped it dry with kitchen paper and put the battery back in the battery holder). No problem.

I did have a little problem with my scooter. A cable snapped on it. I contacted the supplier I bought the scooter from, who would have got a replacement scooter to me in 4 days, then they would have needed to order the part, which would have taken more days. This was not convenient for me, as I use my scooter every day.

So I contacted the main UK supplier of eFoldi at SunTech UK Ltd in Redhill.
They gave me an appointment that day. I traveled there by taxi and train. When I arrived, they dealt with my scooter straight away. They had all the parts for the scooter on site, it took them 15 minutes to fix it. Brilliant service!

There is no doubt in my mind the next time I need to buy a mobility scooter it will be an eFoldi Lite from eFoldi at SunTech UK Ltd in Redhill.
As their customer service is brilliant and they have the parts and skilled people on site to sort out any problem.

Joyce

As we arrived on Tuesday for our repair and service the lady receptionist was ready for us. The technician came out to discuss our requirements. The receptionist suggested we visit
The Priory garden centre to pass the time until it was ready. They called us a couple of hours later to say it was ready, again the technician came and explained everything he had done on our Efoldi lite. They provide a high level of service rarely found these days. We had one of the first lite models and taken on planes, cars trains, buses and cruise ships. We just love it!

It's way to expensive 😭 not everyone can afford that what about people who can't walk far like me I had to put a date so I could put this up won't get the chance to try it can't afford it 😭