Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Toon meer
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18 months ago my ex partner wrote off my car whilst insured to drive it. I was also dealing with the aftermath of an abusive relationship making an already difficult situation even worse. Despite chas... Toon meer
Bedrijf heeft geantwoord
I got a quote from Elephant 1 month before my current policy was due to expire. The quote was valid for a month so I held off buying. When I came to take the policy a week or so before my policy expir... Toon meer
Bedrijf heeft geantwoord
They automatically renewed my car insurance without my confirmation, taking out nearly £700 because it was set to "auto renew". I was never asked if I wanted it to auto renew. I was on annual leave so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
Contactgegevens
Ty Admiral, David Street, CF10 2AA, Cardiff, Verenigd Koninkrijk
- 0333 220 2006
- www.elephant.co.uk
2,4
Slecht
918 reviews
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First class good company thanks
27 juni 2026
Good for new drivers
Its cheaper then other insurance companies and alots of help full for new drivers
29 juni 2026
Spoke to Jonathan about my car…
Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleasure speaking to him. I was happy with the final price and renewed cover. He then mentioned that he'd only been on the phones for a week - he seemed so experienced that I thought he'd been doing the job much longer. Thanks Jonathan - Elephant are lucky to have you!
25 juni 2026
Review zonder uitnodiging
Very professional and helpful
The staff who took the details and arranged the insurance was very helpful and clarified everything
18 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
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18 months ago my ex partner wrote off…
18 months ago my ex partner wrote off my car whilst insured to drive it. I was also dealing with the aftermath of an abusive relationship making an already difficult situation even worse. Despite chasing repeatedly for updates and making formal complaints, i am still waiting for my claim to be settled. Ive been left without a car for over a year! The vehicle has only just been collected and removed yet still no pay out. I am also still paying off a loan on for this car. A 18 month delay is unacceptable.
22 juni 2026
Review zonder uitnodiging
Antwoord van Elephant
Hello Jodie,
Thank you for taking the time to share your experience with us. I’m really sorry to read about the difficulties you’ve faced, particularly alongside such a challenging personal situation. I can only imagine how stressful and upsetting this must have been, especially with the delay in resolving your claim and being without your car for such a long period.
Please could you send your full name and claim number to the email address below. Once I have your details, I’ll contact the claims team to request a call back for you, and I’ll also ensure a new complaint is raised so the ongoing concerns can be fully reviewed and investigated.
ReviewFeedbackSupport@admiralgroup.co.uk
Thank you,
Rach
Great price and easy to purchase
Great price and easy to purchase. Documents sent as expected and handy app to use.
12 juni 2026
Review zonder uitnodiging
Been with elephant 2 years
Been with elephant 2 years, up to now not had to make a claim, unfortunately was crashed into the other day and car written off. Elephant have been nothing short of excellent in how they have handled it, they settled my anxiety from the get go as I have never been in the situation before, they have arranged and pursued everything for me and provided me with a settlement within 5 days. I am very satisfied with Elephant, the customer service is great ( I also always seem to reach an English call centre which is an added bonus)
15 juni 2026
Review zonder uitnodiging
I got a quote from Elephant 1 month…
I got a quote from Elephant 1 month before my current policy was due to expire. The quote was valid for a month so I held off buying. When I came to take the policy a week or so before my policy expired, the payment failed and I was told to call. They said they couldn't honour the quote and they requoted me £100 more. Now I am in a situation where all other insurers are obviously higher than they would have been 1 month ago as it's so close to my current policy expiring. Thanks for costing me £100.
16 juni 2026
Review zonder uitnodiging
Antwoord van Elephant
Hello.Sorry to hear this, we understand how frustrating that must have been. Getting a quote you expect to rely on, only for it to change when you come to take it out, is really disappointing, especially so close to your renewal date. That’s not the experience we want for our customers, and we appreciate you taking the time to share this feedback.
Thanks, Stacey.
Ever tried to actually speak to…
Ever tried to actually speak to renewals? Don't bother, you'll never get through. Won't be renewing with them.
4 juni 2026
Review zonder uitnodiging
Antwoord van Elephant
Hello Paul.
We’re really sorry to hear how frustrating this has been for you, we understand how important it is to be able to get through, especially when you’re trying to discuss your renewal.
This isn’t the experience we want for our customers, and we’d really like the chance to help put things right. If you’re open to it, please could you email us your policy number along with your best contact number to reviewfeedbacksupport@admiralgroup.co.uk We’ll make sure the right team looks into this and arranges a call back to assist you.
We appreciate you taking the time to share your feedback with us. - Courtney
Extremely terrible experience
Extremely terrible experience, yes the offer cheap prices but from the “automatic” renewal almost charging me then I got new car insurance because I got a new car and was cheaper elsewhere and they have failed to tell me that someone has made a claim of over £1000 on my insurance loosing my 3 years no clamis and increasing my new policy over a scratch that I settled privately, wouldn’t recommend if there was a 0 star option I would have definitely chose it
9 mei 2026
Review zonder uitnodiging
Antwoord van Elephant
Hi Andrew
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the automatic renewal, the claim impacting your no-claims bonus, and the increase in your new policy. If you need any further help, please do not hesitate to get in touch and email your details to ReviewFeedbackSupport@admiralgroup.co.uk
Thanks
Jo
Avoid if you ever need to actually make a claim.
My car was involved in a crash in January when someone hit my parked car and drove off. Four and a half months later, I have a car with a fault that didn't exist before it entered their appointed garage (Steer Heathrow), a closed complaint, and no explanation I've actually been able to scrutinise.
On the fault itself - The garage returned my car with an Electric Traction System warning that was not present when they collected it. Elephant's solution was to ask the garage to diagnose their own work (which took them an additional 2 months), pass that report to their own internal engineers, and conclude on that basis alone that the fault was unrelated to the crash. A closed loop that conveniently absolved everyone involved of any responsibility. No independent assessment. No alternative explanation for how a fault appears on a car that wasn't showing the error when it went in. Just a decision, and a closed complaint. I'm now left with the hassle and cost of diagnosing and fixing this issue myself.
On the process. Four and a half months of being told things would happen, and then nothing happening. Every single update I received, I chased myself. Promises of callbacks that never came. Six weeks passed after I opened a formal complaint before I even heard from their complaints team and that was the conversation to tell me that they were offering me mediocre compensation and closing the complaint. When the complaint was finally closed, I still had to chase for another 10 days to get my own car back. I still haven't received the diagnostic report that supposedly justifies their decision not to fix it, making it harder and more expensive for me to find a garage to fix the remaining issues myself, as well as preventing me from being able to escalate the matter further with them or the financial ombudsman.
Every person I spoke to was polite. But politeness with no follow through is just a very pleasant way of letting someone down repeatedly for four and a half months.
One of the worst customer experiences I've ever had.
30 april 2026
Review zonder uitnodiging
Antwoord van Elephant
Hello Sam,
Thank you for taking the time to share such detailed feedback. I’m very sorry to read how frustrating and prolonged this experience has been. It is never our intention to cause upset, and I’m sorry that this has left you feeling let down.
I appreciate the points you’ve raised regarding both the handling of the vehicle fault and the wider claims and complaints process, including the delays, communication challenges, and the impact this has had over several months.
From your review, it is my understanding that your concerns were formally recorded as a complaint and that a final decision has since been issued. If this is correct, I would like to make you aware of your escalation rights. You are entitled to refer your complaint to the Financial Ombudsman Service, and you have six months from the date the final decision was issued to do so.
However, if my understanding is incorrect, and you have not received a final decision, or if you feel that any part of your complaint has not been fully addressed, please send your full name and claim number to the email address below. We’ll be happy to review this further.
Thank you,
Rach
ReviewFeedbackSupport@admiralgroup.co.uk
I would give them 0 star if there was…
I would give them 0 star if there was an option really stupid company I was adding my new car with them but their quotation was tooo high so I decided to leave and they charged me 60 pounds for cancellation
28 april 2026
Review zonder uitnodiging
Antwoord van Elephant
Hello, Thank you for sharing your experience. We’re sorry to hear you were unhappy with the quote and your decision to cancel. Cancellation charges are outlined in the policy terms and reflect the admin and set‑up costs involved, but we understand this can still be frustrating. If you’d like us to review this further or explain the charges in more detail, please get in touch with us directly with your policy details at ReviewFeedbackSupport@admiralgroup.co.uk
and we’ll be happy to take a look.
Thanks,
Kate.
Elephant won't pay you the full amount of your vehicle
Been with elephant for the last 2 years. Have 2 cars under multi cars insruance. Unfortunately a vehicle hit BOTH my cars in the middle of the night. And the cars are written off. But elephant only wants to pay us 20k.... When the car is worth 30k... And I told them when buying the insruance that the car is worth 30k. So how they are able to value it at 20k when they agreed to insure it for 30k is unbelievable. The cheapest car on auto trader is also 31k....so that's all you need to know. Just be careful as they will not pay your car in the event of a claim...
9 april 2026
Review zonder uitnodiging
Antwoord van Elephant
Hello Jacob,
Thank you for taking the time to share your experience. I’m really sorry to hear about the incident and I appreciate how upsetting and stressful it must have been to have both vehicles damaged, particularly in such difficult circumstances.
I understand your frustration around the settlement amount and the difference between the value you expected and the figure offered. Vehicle settlements are based on the market value at the time of the loss, which can differ from the value discussed when the policy was taken out, and we recognise how confusing and disappointing this can feel.
I’d also like to reassure you that we use industry standard valuation guides when assessing vehicles, and these are recognised by the Financial Ombudsman Service. I’m sorry to hear that the outcome hasn’t been what you were hoping for.
Please could you send your full name along with your policy or claim number to the address below. Once we receive your details, we can ensure your concerns are formally logged as a complaint so they can be fully reviewed and investigated.
Thank you,
Rach
ReviewFeedbackSupport@admiralgroup.co.uk
Would not recommend
They increased my insurance after receiving NCB confirmation of 6 years instead of 5 (which I wrote in the application - and understand it‘s my mistake).
10 april 2026
Review zonder uitnodiging
Antwoord van Elephant
Hello Sara, Thanks for your review, and we’re sorry for the frustration. If you’d like us to review this or discuss it further, please email ReviewFeedbackSupport@admiralgroup.co.uk
and we’ll be happy to help.
Thanks,
Kate.
8 years loyalty for not much.
Loyal customer of 8 years. Each year was the same battle over renewal pricing. Cover and options were good but pricing was not. Just left as they added 7% this time and wouldn't come down. Have switched provider.
14 april 2026
Review zonder uitnodiging
Antwoord van Elephant
Hello Phil.
Thank you for taking the time to share your feedback and for being a loyal customer with us for the past 8 years. We’re really sorry to hear how frustrating you’ve found the renewal process and that pricing ultimately led to your decision to switch providers.
We understand how disappointing it is when renewal prices increase, particularly after many years with no issues, and we appreciate you acknowledging the cover and options available. While our prices won’t always align with other insurers and can change year to year based on a number of factors, we’re sorry that we weren’t able to offer a renewal that met your expectations on this occasion.
Thank you again for your long‑standing custom and for sharing your experience, we’ll take your feedback on board. - Courtney
Took nearly £700 without permissions because of "auto renew"
They automatically renewed my car insurance without my confirmation, taking out nearly £700 because it was set to "auto renew". I was never asked if I wanted it to auto renew. I was on annual leave so couldn't check my emails. I received no apology, no empathy and was told it could take up to 10 working days to refund. Rent is due. Thanks Elephant.
13 april 2026
Review zonder uitnodiging
Antwoord van Elephant
Hello Callum.
We’re really sorry to hear about your experience, and we understand how upsetting and stressful this must have been - especially with such a large payment being taken while you were on annual leave and with rent due.
All of our car insurance policies are set to automatically renew to help ensure customers aren’t left without cover. However, you can opt out of auto‑renewal at any time, and we’re sorry that this wasn’t clearer or didn’t feel well communicated in your case.
We’re also sorry to hear that the interaction felt lacking in empathy. That’s certainly not the experience we want to provide, particularly in situations like this. Once a policy is cancelled, refunds can take up to 10 working days to process, though we appreciate how difficult that timing can be.
So we can make sure your concerns are properly logged and investigated, please could you email us your policy number to ReviewFeedbackSupport@admiralgroup.co.uk? This will ensure the appropriate team look into this for you. - Courtney
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