Brilliant service. We have used two tags covering France, Spain and Portugal for a couple of years already. Worked every time. Saves so much hassle at toll booths, just drive through with tolls cha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After recently misplacing my Autoroute tag the process of replacement was handles smoothly and efficiently and very promptly. Having travelled aboard many times and done thousands of miles in France... Toon meer
Bedrijf heeft geantwoord
This is genuinely one of the best companies I've ever bought a product from. The annual charge is very reasonable, the reminder emails about checking tag status etc are perfectly timed, and the invoic... Toon meer
Bedrijf heeft geantwoord
Throughout the process everything has been very smoothly dealt with. The tag itself was easy to fit and worked without a hitch in France. What I would say is that France is moving towards using nu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel without stopping on European Motorways Worried about tolls in France, Spain and Portugal? Emovis Tag UK can provide UK customers with a tag for automatic payment of motorway tolls. UK Call Centre based in Harrogate.
Contactgegevens
Unit 10, Hornbeam House Hornbeam Park Hookstone Road, HG28QT, Harrogate, Verenigd Koninkrijk
- 01423299017
- customer.service@emovis-tag.co.uk
- www.emovis-tag.co.uk
4,7
Uitstekend
2K reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Clever device poor customer service.
Tag works very well in France.
Speed of turnaround of old tag not slow but not quick either!
Attitude of customer service staff in Harrogate appalling. Not helpful. Won't give their names and only go by 'The Emovis Team'. Just use the website as much as you can to avoid frustration.
After Trustpilot/Emovis querying my review I can honestly say that this is the only end you'll get to an email from them:-
Kind Regards,
Customer Services
Emovis Tag UK Ltd
NEVER a name to go back to regarding your query so you have to email them again explaining all again as they won't read the previous email and on the phone they won't give their names stating that anyone should be able to help. Emailed replies usually come with a link to help pages on their website and nothing else. I changed phones since the problems I had and so have lost the recordings of the calls but I maintain, Great Product, Efficient Billing, Poor Staff Attitude.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for taking the time to share your feedback. We’re pleased to hear that your Tag is working well in France, though we’re sorry that other aspects of your experience did not meet expectations.
We apologise for the frustration caused by the turnaround time and, in particular, your interaction with our customer service team. This is not the level of service we aim to provide. Your comments have been noted and will be shared internally so we can review and improve both our communication and support experience.
We appreciate your honest feedback, as it helps us identify where we need to do better.
Very easy to order and the Web site…
Very easy to order and the Web site chat options answered all my questions quickly before I ordered the tag.
6 mei 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your lovely review. We’re so pleased to hear that you found the ordering process easy and that our website chat support was able to answer all your questions quickly before placing your order. We really appreciate your feedback and hope you’re delighted with your tag.
Payments Taken Without Authorisation
The process of setting up an account is simple and I received the TAG as requested on time.
However, due to a change of circumstances I did not use the TAG so returned it quickly.
I have been invoiced again since for a full months usage even though I was expecting a refund.
I notice other comments about amounts being taken from accounts without authorisation.
I have contacted them via contact forms and telephone and still experience the same thing.
Service is take money deal with the consequences later.
6 mei 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
We’re sorry to hear that you’re unhappy with our service.
We offer a 14-day cooling-off period. If a cancellation request is received within this time, any associated charges will be cancelled and the account closed. If we don’t receive a cancellation request, the account remains active. An invoice is then generated on the 10th of each month to notify the account holder of any upcoming charges, which are collected on the last working day of the month.
All billing is processed monthly in arrears, and no payments are taken upfront, allowing time to review and request cancellation if needed.
We’d like the opportunity to resolve this for you. Please share your details with us so we can contact you directly and assist further.
Very prompt and efficient service
Very prompt and efficient service. I needed to speak to customer services in the UK and they were great. The Tag was also delivered quickly. Dispatched the same day it was ordered.
2 mei 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your wonderful review. We’re delighted to hear that you found our service prompt and efficient, and that our UK customer service team was able to help. It’s great to know your Tag was dispatched the same day and delivered quickly. We really appreciate your feedback and your support.
This is a very efficient company
This is a very efficient company. Fast with their deliveries and never any problems. Would highly recommend.
27 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you so much for your kind words! We’re really pleased to hear that you’ve had such a positive experience with our service. Delivering quickly and reliably is something we take great pride in, so it’s wonderful to know that’s been reflected in your experience. We truly appreciate your recommendation.
Liber‑T made driving in France…
Liber‑T made driving in France effortless. Easy to order, quick delivery, and worked perfectly at every toll. No stopping or queues and clear online billing. Highly recommended.
11 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your fantastic review! We're delighted to hear that Liber-T made your driving experience in France so effortless. It’s great to know you found the ordering process simple, the delivery quick, and that everything worked smoothly at the tolls.
Avoiding queues and having clear online billing is exactly what we aim for, so your feedback is truly appreciated. Thank you for recommending us, and we hope to support you again on your future travels!
Fantastic service,my old tag had…
Fantastic service,my old tag had expired,my replacement arrived 2 days after my phone call,oh and how quick was it when I actually spoke to a real person who explained everything simply to me, without being patronizing. Great company, great service,thanks guys 👍
21 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you so much for your fantastic review! We're really glad we could get your replacement sorted so quickly and that everything arrived within a couple of days.
It’s especially great to hear that you had a positive experience speaking with our team—we always aim to explain things clearly and respectfully, so your feedback means a lot.
Thanks again for your kind words and support!
Excellent service
Excellent service, very helpful telephone receptionist. Well done on all round service.
22 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your wonderful feedback! We're so pleased to hear that you found our service excellent and our customer services team were helpful. We’ll be sure to pass on your kind words to the team. Your support really means a lot to us—thank you again!
a great service all round
23 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service. Your feedback means a lot to us.
Outstanding service.
Excellent service this time, as always with Emovis. Their ultra-prompt action and friendly service puts other suppliers to shame.
One is able to able to resolve any queries on the phone, although the website gives all the information one needs to know.
Very prompt service, particularly if a request for a new tag is placed online before 2.00p.m.
21 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your outstanding review! We're thrilled to hear that you've consistently received excellent service from Emovis.
It’s great to know that our team’s prompt response and friendly approach made such a positive impression, and that you find both our phone support and website helpful for resolving any queries.
We’re especially pleased that our quick turnaround on tag requests is meeting your expectations. Thank you again for your continued support—it really means a lot to us!
I had been waiting for over 5 weeks to…
I had been waiting for over 5 weeks to receive a tag from another company that still has not turned up.this company from the first call yesterday to receiving the tag today was less than 24 hours excellent service
22 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your fantastic feedback!
We’re really sorry to hear about the long delay you experienced elsewhere—that must have been frustrating. It’s great to know we could step in and get your tag to you in under 24 hours from your first call. Providing fast, reliable service is exactly what we aim for, so your comments mean a lot to us.
If there’s anything else we can help with, please don’t hesitate to get in touch. Thanks again for choosing us!
Reduced time at tolls on long journeys…
Reduced time at tolls on long journeys makes experience less stressful.
12 maart 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your feedback! We’re really pleased to hear that reduced time at tolls has made your long journeys less stressful. Improving the overall travel experience is a key priority for us, so it’s great to know this has had a positive impact. We appreciate you taking the time to share your experience and hope your future journeys continue to be smooth and hassle-free.
French tolls tag
The tag arrived in a couple of days I phoned service and found them very helpful
15 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your feedback! We're glad to hear your tag arrived quickly and that our customer service team was helpful when you got in touch. We really appreciate you taking the time to share your experience.
5 star Service
Superb service both delivery of replacement Tag and acknowledgement of receipt of old Tag 5 star service could not be improved thank you
15 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you so much for your fantastic feedback! We're delighted to hear that you were pleased with both the delivery of your replacement tag and the acknowledgement of your returned one. Providing a smooth and reliable service is what we aim for, so it's great to know we got it right. We really appreciate your support and your 5-star rating!
Antwoord van Emovis Tag
Thank you for your kind words! We're really pleased to hear you had a great experience with our service. Your feedback means a lot to us, and we look forward to helping you again in the future.
Easy set up & straight forward…
Easy set up & straight forward instructions for a first time usage.
10 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your great feedback! We're delighted to hear that you found the set-up easy and the instructions clear, especially for your first time using the service. We really appreciate you taking the time to share your experience!
Excellent service
Really easy to operate and use and makes French Autoroute travel so much quicker and simpler.
4 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your fantastic review! We're so pleased to hear that you found the service easy to use and that it made your French autoroute journeys quicker and simpler. Your feedback means a lot to us—thanks again for your support!
Excellent
Excellent, prompt service, the tag arrived well within the suggested time. Many thanks.
9 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your kind review! We're delighted to hear that you were pleased with the prompt service and that your tag arrived sooner than expected. We really appreciate your feedback and your support.
I ordered a tag well in advance
I ordered a tag well in advance, it then took about a week before I was asked to verify my account and DD.
I was then notified that it was out for delivery. No notification of which carrier . Turns out it is Royal Mail and has to be signed for - which is very difficult if you work. Also I ticked normal delivery thinking I had plenty of time but because of the delay in getting the authorisation to me it is probable that I will not get it in time. Contacted customer support who suggested I ordered another tag for next day delivery and then return the old one. Expensive and not very helpful.
9 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
We are sorry for the confusion in you placing your order, we would like to point out the following, we are unable to dispatch your tag until you click on the link in the validation email you received immediately upon subscribing. If this link is not clicked follow up reminders are sent to you. On the application form in the postage option, we do state the carrier we use is Royal Mail. Tags are only dispatched Monday-Friday excluding bank holidays, so if you validate your account over a weekend the tag will not be dispatched until the next working day.
Easy to order just had a message to say…
Easy to order just had a message to say it has been dispatched even though it is Easter week
7 april 2026
Review zonder uitnodiging
Antwoord van Emovis Tag
Thank you for your kind feedback! We're really pleased to hear you found the ordering process easy.
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