Enago edited my text and changed 50% of the wording. A totally ridiculous replacement rate. I'm not a native speaker but surely my English isn't that crap. I usually get 5-7% replacement rate which i... Toon meer
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Lees wat reviewers zeggen
Enago helped me very well in making my paper better. I'm very grateful for their cordial advices and precise revising of the manuscript. I'm not English speaker, and Enago made my paper just like prop... Toon meer
Bedrijf heeft geantwoord
Great company to work with. They always answer my questions promptly and offer solutions whenever I encounter issues. They also ensure that my manuscripts are delivered error-free and on time, which i... Toon meer
Bedrijf heeft geantwoord
I used Enago to edit my research paper and was very happy. They did a great job making my paper better and easier to read. They worked fast and didn’t charge too much. I suggest Enago to anyone who ne... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Enago is a global leader in publication support and language services. Since 2005, we have been fast-tracking researchers towards publication in international journals. Our worldwide workforce of 3000+ expert editors, peer reviewers, and translators have 19.4 years of average experience in editing articles for publication. All our editors hold PhD/Master's degrees. Along with Editing and Proofreading services, we provide end-to-end Publication Support Services, e.g., Journal Selection, Pre-Submission Peer Review, and Journal Submission to speed up publication in top journals.
Contactgegevens
1st Avenue 1732, 10128, New York, Verenigde Staten
- +1-877-712-2177
- www.enago.com
3,2
Gemiddeld
77 reviews
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Antwoord van Enago
We are delighted to know that you had a great experience with our service and that we were able to meet your expectations.
At Enago, we constantly strive to create memorable experiences for our clients, and it is always encouraging to receive feedback that tells us we are on the right track.
Thank you for your time. We look forward to working with you again.
Team Enago
price is not inline with the quality; overprice
the system already good. but the quality of editing is not equivalent with price, bit over price.
1 februari 2024
Antwoord van Enago
Thank you for sharing your feedback with us. We appreciate your honesty and take your concerns seriously.
We understand that the quality of our editing services did not meet your expectations in relation to the price paid. Your satisfaction is paramount to us, and we regret if we fell short of delivering the value you anticipated.
We continuously strive to maintain a balance between the quality of our services and their affordability. Your feedback helps us to reassess and improve upon our pricing structure to ensure that it aligns more closely with the level of service provided.
Thank you once again for bringing this matter to our attention. Your feedback is invaluable as we endeavor to enhance the overall experience for all our clients.
We would greatly appreciate the opportunity to work with you in future and make the experience right for you.
Team Enago
professional service. Quick feedback
6 februari 2024
Antwoord van Enago
We appreciate your feedback and are delighted to know that you are satisfied with our service.
We hope you continue to use our service and recommend us to your friends and colleagues.
Looking forward to work with you in future
Team Enago
Good service
I received service from you for my three articles. The first article was very good and helped me gain knowledge in terms of statistics and article. My second and third articles were good, but my first article was edited better.
6 februari 2024
Antwoord van Enago
Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that your first article exceeded your expectations and provided you with valuable knowledge in statistics and article writing.
Your satisfaction is our top priority, and we're glad to hear that you found the editing of your first article to be particularly outstanding. We always strive to deliver the highest quality of service to our clients, and your feedback helps us ensure that we continue to meet and exceed your expectations.
Once again, thank you for choosing our services, and we look forward to assisting you in your future projects.
Team Enago
Don't use them
Don't use them. My experience was not very good. You can have an AI do the same work they provide. I expected an expert with domain knowledge to do the job but this was very far from the case.
6 februari 2024
Antwoord van Enago
We sincerely apologize for the less than satisfactory experience you had with our service. Your feedback is invaluable to us as it helps us identify areas where we can improve and ensure that all our clients receive the high-quality service they deserve.
We understand your expectation of having an expert with domain knowledge to handle your needs, and we deeply regret if we fell short in meeting that expectation. Rest assured, we are constantly striving to enhance our services and provide the expertise and guidance our clients expect and deserve.
Regarding the utilization of AI, we appreciate your feedback on this matter. While technology plays a significant role in streamlining processes, we recognize that there are instances where the human touch and expertise are irreplaceable. We are committed to finding the right balance between leveraging technology and ensuring that our clients receive personalized, expert assistance.
We would greatly appreciate the opportunity to work with you in future and make the experience right for you. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are dedicated to earning back your trust.
Team Enago
Top Impact Scientific Editing
As I planned to submit it to Nature Comm, I used Top Impact Scientific Editing service ($1600 for 4600 words article). Most of their edits were to correct grammar/passive voice, essentially the same as their regular service ($4-500). I expected more from the Top Impact Scientific Editing, but there were few edits on the structure/content/logic. Very disappointed. I strongly do NOT recommend op Impact Scientific Editing service.
5 februari 2024
Antwoord van Enago
We sincerely apologize for the disappointment you experienced with our Top Impact Scientific Editing service. Your feedback is invaluable to us as it helps us to continuously improve and better meet the expectations of our clients.
We understand the importance of receiving comprehensive feedback, particularly for submissions to prestigious journals like Nature Comm. We regret if the edits provided did not sufficiently address issues related to structure, content, and logic as expected. Our aim with the Top Impact service is to provide a higher level of support, and we apologize if this was not reflected in your experience.
We take your concerns seriously and will review our processes to ensure that the Top Impact service delivers on its promise of providing thorough and impactful edits. Your satisfaction is of utmost importance to us, and we are committed to making things right for you.
We would greatly appreciate the opportunity to work with you in future and make the experience right for you. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is instrumental in helping us enhance our services for all our clients.
Team Enago
We did Enago English editing services
We did Enago English editing services
The journal rejected the editing by Enago and they ask they did the services by themselves wich cost us further
6 februari 2024
Antwoord van Enago
We sincerely apologize for the inconvenience and frustration caused by the rejection of the editing services provided by Enago. Your feedback is deeply concerning to us, and we understand the impact this situation has had on your research process and budget.
We strive to provide high-quality editing services that meet the standards of prestigious journals, and it's disheartening to hear that the edits performed by Enago were not accepted by the journal. We understand the additional burden this has placed on you, both in terms of time and financial resources.
We take full responsibility for any shortcomings in the editing process and will implement necessary steps to not repeat the same mistakes in future. Your next experience with us will reflect these improvements.
Once again, we apologize for any inconvenience and frustration you have experienced. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make the experience right for you in future.
Team Enago
Enago helped me very well in making my…
Enago helped me very well in making my paper better. I'm very grateful for their cordial advices and precise revising of the manuscript. I'm not English speaker, and Enago made my paper just like proper "English". Thank you very much for your great help!
1 februari 2024
Antwoord van Enago
We are delighted to know that you had a great experience with our service and that we were able to meet your expectations.
At Enago, we constantly strive to create memorable experiences for our clients, and it is always encouraging to receive feedback that tells us we are on the right track.
This feedback reinstates our faith in our vision 'Author First, Quality First' and motivates us to do better every day.
Thank you for your time. We look forward to collaborating with you again.
Team Enago
I like the service from ENOGO which…
I like the service from ENOGO which gives a quick response when asking for a quotation and some requests. Although some parts of edited content were not concise (this was complained by the journal's editor), overall it is satisfactory.
30 november 2023
Antwoord van Enago
Thank you for sharing an honest review of your experience with us. We would like to take this opportunity to thank you for taking the time to write a review based on your experience with Enago.
While we are delighted to hear the positives at the same time concerned to hear that there is still scope of improvement in terms of quality of the editing. We will learn from our mistakes and assure you to provide a smooth experience for your future orders with us.
We look forward to collaborating with you again.
Team Enago
The speed is very fast.
1 februari 2024
Antwoord van Enago
We appreciate your feedback and are delighted to know that you are satisfied with our service.
We hope you continue to use our service and recommend us to your friends and colleagues.
Team Enago
Review
Positive
- Quick response
- Good quality
Negative
- My advisor (a native speaker) pointed out that the writing and gramma was still incorrect. Maybe the editor needs to more thoroughly edit it.
1 februari 2024
Antwoord van Enago
Thank you for sharing an honest review of your experience with us.
While we are delighted to hear the positives at the same time concerned to hear that there is still scope of improvement in terms of quality of the editing.
I will get in touch with you personally and would want to ensure that your experience with us is always excellent.
Team Enago
My experience
My experience found that my article was edited basically typo error and grammar. It made the manuscript ease to read. Thanks.
1 februari 2024
Antwoord van Enago
We are very happy to hear that you are satisfied with our service. We would like to take this opportunity to thank you for taking the time to write a review based on your experience with Enago.
We are motivated to deliver the best, always and your confidence in us keeps us going.
Team Enago
Antwoord van Enago
We appreciate your feedback and are glad to know that you are satisfied with our service. We hope you continue to use our service and recommend us to your friends and colleagues.
Team Enago
This is a scam website
This is a scam website. Lost my money and worried about my data. DO NOT USE!!!!!!!
2 januari 2024
Review zonder uitnodiging
Antwoord van Enago
Thank you for the feedback.
I am writing to you with sincere apologies and deep concern after learning about the issues you have encountered on our website. I understand that you are feeling upset and worried, and I want to assure you that we take your concerns seriously.
Firstly, let me express my heartfelt regret that you've had a negative experience and perceive our website as a scam. Your trust means everything to us, and we genuinely apologize for any inconvenience or distress this situation may have caused you.
I would like to investigate this matter promptly and thoroughly to understand the specific details of your experience. Could you please provide more information about the transaction or any particular aspects that have led you to believe our website is a scam? You can share order details with us to track the entire transactions easily.
Regarding the loss of funds, I assure you that we are committed to resolving this matter and will do everything within our means to rectify any financial discrepancies. In terms of data security, I want to emphasize that protecting your data is of utmost importance to us. We have robust security measures in place and none of our client data is at threat in our systems.
Once again, I apologize for the distress you've experienced. We value your feedback and the opportunity to make amends. Thank you for your understanding, and I look forward to resolving this matter to your satisfaction.
Team Enago
Antwoord van Enago
We appreciate your feedback and are glad to know that you are satisfied with our service. We hope you continue to use our service and recommend us to your friends and colleagues.
Team Enago
Enago provides a positive experience…
Enago provides a positive experience for academic manuscript publishing, instilling confidence and offering attentive care. The warm guidance from the team has contributed to my success in academic career.
22 augustus 2023
Antwoord van Enago
We are delighted to know that you had a great experience with our service and that we were able to meet your expectations. At Enago, we constantly strive to create memorable experiences for our clients, and it is always encouraging to receive feedback that tells us we are on the right track. This feedback reinstates our faith in our vision 'Author First, Quality First' and motivates us to do better every day.
Thank you for your time. We look forward to collaborating with you again.
Team Enago
Always helpful and prompt in their service
Always helpful and prompt in their services. I've used them twice now. The first time price was very reasonable. Will use again when needed. Great service.
13 augustus 2023
Antwoord van Enago
We appreciate your feedback and are glad to know that you are satisfied with our service. We hope you continue to use our service and recommend us to your friends and colleagues.
Thank you for your time. We look forward to collaborating with you again.
Team Enago
If you have my email and data you will…
If you have my email and data you will understand what went wrong
26 juli 2023
Antwoord van Enago
Thank you for sharing the feedback.
I am concerned to hear this and apologize for the inconvenience that may have caused.
As we strive to learn from our mistakes, I would request an opportunity to make things right. I will check the details at my end and get back to you on email to address all of your concerns.
Team Enago
I am satisfied with Enago's editing…
I am satisfied with Enago's editing service, two highly qualified editors worked on my paper and it got accepted in a journal.
20 december 2022
Review zonder uitnodiging
Antwoord van Enago
It's excellent news that your article was accepted in the Journal and we are grateful that our services played a part in your success.
We value your support and look forward to collaborating with you again.
Team Enago
Antwoord van Enago
We are very happy to hear that you are satisfied with our service. We would like to take this opportunity to thank you for taking the time to write a review based on your experience with Enago.
We are motivated to deliver the best, always and your confidence in us keeps us going.
Team Enago
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