enercare.ca Reviews 

My service technician, Sean Kim, was great. Very professional, in and out quickly. Call center was terrible. After multiple calls and appointment times, messed up booking my appointment which was supposed to be for a replacement, not repair. Sean waited with me while I tried to call them back, then made a call himself to get me an installation appointment as soon as possible. He was great!

Irwin A was fantastic! Friendly, informative and thorough. Irwin has exceptional customer Service skills and makes the maintenance experience great. Irwin makes you feel comfortable and answers any questions that you might have. Irwin is a great asset to your organization. Thank you.

I had an emergency leak. They scheduled a technician but he never came. I was not contacted by the company or the technician. I called the company repeatedly and they never told me the technician had cancelled. Horrible service!

I keep getting a call about my account. I DONT HAVE AN ACCOUNT. I rent. Told them them to take off their list again. Let's see if its works.

very professional and reliable

Enercare is a sneaky organization who will enter clients into contracts without the client agreeing to the proposal. Be very aware of this company!

Phone directory was very unclear in finding the department required to cancel as a customer. Wait time was long. Finally spoke to someone but they were not helpful. Trying to explain that moving to assisted living and not requiring enercare but they refused to help until I could provide the name of new owner of the home and confirmation that they had opened an account saying that I would be responsible for this until I could guarantee new owner had an account. Strongly recommend to new home owners not to use enercare if there is another service provider for your needs.

Mohammad Annin ( not sure I’m spelling his last name correctly)
He completed the maintenance on our furnace, a/c and fireplaces very efficiently and on time

Had a plumber come out and try to unclog my kitchen sink. He snaked it 35 ft and said it was fixed after he left I decided to wash dishes and clean up after waiting 2 weeks for an appointment well the sink kept filling up with water and than all of a sudden started to leak all under neith my sink . Water kept flowing he didn't tighten under neith or something and it all leaked into my basement causing damage to all my dry wall. Still not fixed and still waiting

1 Star — Extremely concerning experience

We hired this restoration company after a water-heater incident caused significant flooding in our home. During the time their workers were inside the premises, my mother's jewelry went missing. The missing jewelry was worth approximately $700–$1,000, and we have reported the matter to police. We know the company and have provided police with the name of one of the workers involved.

What made the situation even more concerning was that the company subsequently sent the same workers back to our home to retrieve their equipment. We were told that the worker was not supposed to enter the premises, yet he entered the property despite his supervisor/boss having instructed him not to.

Given the circumstances, we no longer feel comfortable having this company or these workers in our home. We strongly recommend that anyone considering using this company carefully consider our experience and take precautions with their belongings when allowing restoration workers into their home.

We have reported the missing jewelry to police and are allowing them to investigate the matter.

If I could give a 0 rating, I would. This has to be one of the absolute worst customer service companies in Canada (and I am including Bell and Rogers in that list!) Been waiting over 2 months for them to come fix a plumbing issue, because they can’t arrange a ladder!! WTF?!! What kind of plumbing/hvac company needs over 2 months to arrange a ladder?? These guys are the biggest joke in Canada. Do everything you can to avoid them.

I have had an extremely disappointing and frustrating experience with Enercare.

I pay a monthly rental fee for both an air handler and air conditioning unit, which, according to my rental agreement, were installed in 2021. Despite the equipment being relatively new and under a rental agreement, my A/C suddenly stopped working on July 6, 2026 — right in the middle of some of the hottest summer days in Canada.

This made the situation particularly concerning because I live with two seniors over the age of 75 and a toddler just over one year old. Having no air conditioning during extreme summer heat was not simply an inconvenience; it was a serious concern for the well-being and comfort of the vulnerable members of our household.

To make matters worse, this also happened during a period when wildfire smoke was impacting Toronto’s air quality. Because our A/C was not working and the house was extremely hot, we had little choice but to keep our windows open in an attempt to cool the house down — while wildfire smoke was entering our home from outside. We were put in the unacceptable position of having to choose between keeping the windows closed in an unbearably hot house or opening them and exposing two seniors and a young toddler to poor outdoor air quality and smoke.

When I initially contacted Enercare, the earliest service appointment offered was four days later. I had to call again, explain our household situation, and push for an earlier appointment. Even then, the earliest appointment they could provide was approximately 48 hours later.

What was especially frustrating was that Enercare provided no temporary solution or meaningful assistance while we waited. Despite explaining that we had two elderly seniors and a young toddler in the home during extreme summer temperatures and periods of wildfire smoke, we were essentially told that we simply had to wait for a technician. No temporary cooling solution, alternative equipment, or other reasonable accommodation was offered.

Since then, we have had more than five technicians come to our home. Eventually, we were told that the issue was with the compressor. What should have been a straightforward repair or replacement has now dragged on for more than three weeks, with multiple service visits, repeated phone calls, and still no proper resolution.

Throughout this entire process, we have been the ones constantly calling Enercare for updates. There has been very little proactive communication, and each time we are left wondering what the next step is and when the issue will actually be resolved.

As of today, our A/C is still not working.

What makes this situation even more unacceptable is that Enercare continues to charge us the monthly rental fee for an A/C unit that has not been functioning. We specifically requested that the rental contract be cancelled because Enercare has been unable to provide us with functioning equipment or resolve the issue within a reasonable period of time.

We were told that someone would contact us to arrange for the rental equipment to be removed from our property. No one has contacted us. Once again, we have been forced to call customer service ourselves just to find out what is happening.

For equipment and service that we pay for every month, this level of service is unacceptable. We have experienced weeks without working air conditioning during extreme summer heat, wildfire smoke entering our home because we had to keep the windows open, more than five technician visits, no temporary solution, continued rental charges for non-functioning equipment, and a complete lack of proactive communication and follow-up.

At this point, I expect Enercare to cancel the rental agreement without penalty, stop all further charges immediately, refund or credit the rental charges for the entire period during which the A/C has been non-functional, and promptly arrange for the equipment to be removed from our property.

After more than three weeks of inconvenience, repeated technician visits, and countless attempts on our part to resolve this matter, we should not have to continue chasing Enercare for answers or paying for equipment that does not work.

The entire purpose of renting this equipment and paying a monthly fee is to have reliable equipment and service when something goes wrong. When we needed that service the most — during extreme summer heat and poor air quality caused by wildfire smoke — Enercare failed to provide a timely solution. This experience has been completely unacceptable.

Enercare is a completly incompetence service provider. Called in to fix a small drain valve leak at the bottom of the tank. The service guy began trying to sell a new tank because it was 15 years old. Than said he would not replace the cheap plastic drain valve because it was too much work for him. We had to pay a plumber service call and the work cost over $300. The Company is a Complete waste of time. Buy your own tank for a replacement and change the cheap anode rod every two to three years, It takes 5 minutes to do.

Rob Myles and Brendan were both here in my home to install a new thankless water heater. We found them both friendly and knowledgeable about the job. If only all service technicians could be this nice.

Got a call saying I need service on my heat pump. I said ok and was transferred to service dept. they were impossible to hear and hung up on me. So much for service .

I signed up with them, had a service (maintance) booked. No one showed up or called. When I called to enquire initially the lady said they had no booking for me once I gave her the confirmation she really didn’t have an explanation.
Then I had book a emergency call my time slot was moved back at the end of the first time slot. Workers came in. I had my water shut off as I had experienced a leak. They turned it on to access the water tank. Told me it was blowing water out on the inside. I wasn’t standing in the room they were in. So I didn’t notice they left the water on. As soon as I said I wouldn’t be using enecare due to the issues I’d already had, the guys seemed very not interested in helping me what so ever! It was even said during a call since I wasn’t upgrading with them, they’re wasn’t anything to do! Iv sent email after email regarding the leak the staff caused in my home along with damages . I am not even getting responses! STAY AWAY! Go ANYWHERE else! Horrible company horrible customer service they lack responsibility. And then your stuck in a year contract having to pay them. In my case. Iv basically paid them to destroy my home! And they won’t so much as respond!

Matt B and Alan did amazing job installing new heating, air conditioning and a thermostat.
They are amazing workers, polite individuals, neat, and very skillful.
It was great to see such good quality professionals working for Enercare!
Thank you for all your work and being so amazing.

Horrible people and they are a den of thieves

Greg from St. CATHARINES office came and did a great job with our plumbing issue today. He was fast and explained everything.

On August 10 th the team of Enercare technicians and installers descended on our Tillsonburg home to install a new heat pump and furnace . The team of Nate, Robert and Tim were stellar, knowledgeable, neat, courteous and very efficient. The job was completed in record time and we are so very Happy with Enercare sales people like Austin plus the technical team he arranged to do the install ! Five star service at a great price !