enercare.ca Reviews 

Shawn was a friendly and thorough experience. He arrived on time was prompt and swift in his work.
I have nothing but praise for his customer service skills.

Mason was on time and professional. Explained everything well. Very happy with the service.

For 16-204 Alva St. Barrie, a town house I have never owned, never lived in, never rented, for the past 2 to 3 months I have been harassed for hot water tank rental fees owing by Enercare.
This piece of shit company has now sent me to collections.
What’s next, do I have to take them to small claims court to get out of collections?
They used to be Direct Energy I believe. They had to rebrand due to issues.

what a great experience, my HVAC system was down and Enercare sent Patrick to give me a diagnoses, he was knowledgeable and professional, taking the time to identify the problem and provide options for the repair. he installed the parts he had available and rush ordered the once he didn't have. A few Days later Gerald was dispatched to install the outstanding parts, again it was a great experience, he was as knowledgeable and professional as the first tech, quickly installing the part and getting my system running again. I would gladly recommend either of these two fine young men to anyone needing HVAC service/repair.

We had an air conditioner with heat pump and hot water tank installed recently and Marc and Jesse did a fantastic job! They were very friendly, professional and knowledgeable, walking us through each step and making sure we could use the new thermostat and app. Have used both products for a couple of weeks and are very happy. The install team was careful to make sure they kept our floors and carpets clean and house undamaged!

Scam company!! Got the Furnace plan, had the the furnace inspected and was told the furnace needed to be replaced... It seemed to me the furnace was running perfectly and I was hoping they would come and clean it not try to have me replace it. I called an independent HVAC company to clean and check it after and was told nothing was wrong with it. I then called to cancel my plan with Enercare but was told I was stuck with it for a year.

Mashood M. and Nimalendra S. were very professional and explained everything clearly.

Poor service , there is no contact but if cancell their service they charge 80$ . Hidden service charge . Their customer service does not inform you .

I would be negligent if I did not give a review on Enercare. I have been calling them every day for a week hoping for information on the buyout of the rental equipment that I inherited from the purchase of my home. I was first told they could not give that information over the phone. The next time I was told I would receive the information in 3-5 days via email. The email I received was a blank form. I have since received a second blank form after another phone call to them requesting the buyout quote. In addition, I have been told two times that I would receive the information in 24 hours. I did not receive the information. Enercare is exceptional at evading information and responsibility. I highly discourage anyone from using them. It is not worth the time or energy for inevitable frustration and incompetence.

Kurtis Roy,Caitlyn French, Aidan Taylor
Did an amazing job they were polite answered our question they did excellent job installing the new furnace and a/c unit thankyou we highly recommend this crew

Judi,Tim Clark

Andrew T the technician arrived on time, explained the work to be completed on the air conditioner and promptly completed the required annual service. Excellent representative of Enercare. I would recommend Andrew T for all or any of my service work.

I would give zero stars if I could. Absolutely horrible customer service. Several attempts to get my hot water heater replaced and had someone waiting at my house for hours with no one showing because they forgot to book the service on their back end. When you call customer service they follow a long and tedious script - it takes forever to get anywhere and in the end you get no where. Frustrating experience. Would not reccomend.

Gerald (Belleville D&K) phoned before arriving. He was respectful of my property. He did his inspection and gave me a report that was clear and understandable. He was very knowledgeable.Thank you.

A plumbing appointment was made to address a leaky outdoor faucet. The plumber. Alex Lajeunesse called before arriving well befoe the appointed time, explained the problem and fixed it quickly and efficienetly within the terms of the insurance policy.

Alex was polite, helpful and respectful.

This was an excellent experience.

the most unprofessional customer service ever.

If there was a zero rating that is what I would give. We had a working water heater that was quite old. Enercare tagged it and the nightmare it took to get a replacement of similar size and type of water heater to rent that was up to code was unbelievably stressful and confusing. No two people told us the same thing twice and the experience went from April 24th to May 15th before we finally got another working water heater installed that is up to code. Unbelievable!!

For the last few months my water bill has been so high ....so I put a plan together and I do have plumbing services with enercare and Tanner and Ken came out on separate service calls and were so amazing thoroughly professional took time to answer a questions, provided great tips and completed the service call with all plumbing situation with excellent service and a smile
Thank you Enercare service technicians for your expertise!!!!!

Great service, very cordial employee who took the time to explain what he is doing and answer my question

Aiden and Kiana came to checked and replaced my water filters on May 12, 2026. Both of them were professional, answered all of my questions and concerns, and were incredibly kind and nice.