Not helpful hidden deductions when i apply for refund
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSpeedfields Park, Newgate Lane, PO14 1TT Fareham, Hampshire, GB
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Lees wat reviewers zeggen
Thank you for the process which was simple, fast and friendly even with the high volume of people requiring your service. If I can offer one comment in a negative sense, it would be the failure to sig... Toon meer
Bedrijf heeft geantwoord
With all the negative press surrounding travel testing we didn't have high expectations, however Eurofins provided great service and rapid results, everything we hoped for. The only slight disappoint... Toon meer
Test station is easily located & staff is friendly, fast & professional. What I do not like is the result certificate is not sent to us via email. Instead, it is required to login Eurofin website with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Eurofins - Fareham
Geschreven door het bedrijf
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
If you are looking for our COVID-19 Response, click the below links
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Contactgegevens
Speedfields Park, Newgate Lane, PO14 1TT, Fareham, Hampshire, Verenigd Koninkrijk
3,8
Goed
6 reviews
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Not helpful hidden deductions when i…
Not helpful hidden deductions when i apply for refund
4 april 2022
Antwoord van Eurofins - Fareham
Hello,
Thank you for taking the time to leave your review.
I apologise for the issues you had when using Eurofins, this isn't how we would have wanted your experience to have been. We do state that any refunds could be subject to admin/dispatch fees being applied. This can be found in the terms and conditions on our website.
Kind regards,
Robert at Eurofins
Thank you for the process.
Thank you for the process which was simple, fast and friendly even with the high volume of people requiring your service. If I can offer one comment in a negative sense, it would be the failure to signpost where the test centre was located. There should also be, specific instructions issued by the cruise companies to the passengers!
25 januari 2022
Antwoord van Eurofins - Fareham
Hello John,
We are sorry that the signage to the test site was not the best. We are thrilled that you found we offer a straightforward service.
Kind Regards,
Sandra at Eurofins.
You were efficient and kind when I…
You were efficient and kind when I contacted you by phone. You rescued me out of the misery that other providers had put me in. Thank you
24 januari 2022
Exceeded Expectations
With all the negative press surrounding travel testing we didn't have high expectations, however Eurofins provided great service and rapid results, everything we hoped for. The only slight disappointment is that we purchased Day 2 LFT before the Govt change requiring PCR. We understand why a refund is not possible but it would be nice if Eurofins allowed us to reassign these tests for a future trip.
21 december 2021
Test station is easily located & staff…
Test station is easily located & staff is friendly, fast & professional. What I do not like is the result certificate is not sent to us via email. Instead, it is required to login Eurofin website with a very difficult-to-remember password. Waste of my time to call Eurofin operator & ask for password too.
18 november 2021
Antwoord van Eurofins - Fareham
Hello
Thank you for leaving us your review. We are sorry that the results are only accessible when you log into our website. Security is very important and because of that we are not aware of individual customers account set up.
It was good that the site of the test station was easily located with friendly staff who were friendly and professional.
We appreciate your feedback and we thank you for that.
Kind Regards
Joyce at Eurofins
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