Evans Halshaw - Ford Wrexham Reviews 

I wish I walked away the second I walked through the door.
Our ford fiesta was booked in for service and mot but was told it wasn’t fit for purpose and basically a write off. Obviously disappointed and upset by the having only bought the car 11 months earlier. They proceeded to sell us another car. We proceeded through the finance agreement for the new car. Where I unknowingly signed away the fiesta for £1!!! We was told we needed the v5 to sign over the car which we did not have. So we agreed to sort out the v5 and bring it in once in our possession. I believed this was an independent deal to the finance agreement with the new car. Not explained at all! They have since sent our fiesta off to auction and we are now stuck with this finance car that we don’t want. The new car we have had issues on purchase with multiple warning lights. Which we then took back in to be sorted with a full valet. To pick up the car in a more filthy condition to the one we bought it in!!Paul the manager was no help whatsoever. Basically saying. You signed for it. Your problem. Signing the finance agreement was a case of sign here turning away the laptop. Sign here. Turning away the laptop etc. lost for words with how we have been treated. Absolutely appalling.
There’s no point in complaining as any complaints go back to the manager Paul who completely ignores them and doesn’t care once they get your money

So left a deposit £99 on a car, to then be told afterwards it was damaged waiting to be repaired… I didn’t want a damaged car so told them to send my money back il find another so they said ok… a week later still no money… a week after of chasing it up and constant emails and there saying prove you’ve paid us so after sending the screen shots of the bank statement they now not answering my emails robbing sods… send my money back…

Don't buy sold me a car which was not road worthy which they mot and service yet service not done and old oil filter still on and mot fails not done brake in dangerous condition wheel nuts missing and many other faults. Then when I returned charged me hundreds of pounds to return it after a week .even another Evans halshaw garage told me was not safe to drive

Needed tyre sensors. Parts department didn't answer phone. Chat got all our details, said they'd contact us. Never heard from them.
The parts we wanted are for safety, so their attitude is bad. If they aren't prepared to help, they could at least make that clear, so I could order somewhere else without wasting time.

Wonderful experience with Morgan Roberts very thorough. Staff friendly and ready to help with any issues

If I could give this place zero or minus stars I would. Sales, unresponsive and ignorant. Service, work itself fine but messed up badly otherwise. Management, needs changed, VERY badly. Don't believe the hype, website makes promises they can't, won't and don't deliver. Avoid. Avoid. Avoid!

Fantastic service from Michelle. Friendly, professional, and no pressure at all, which was a refreshing change from other dealerships.

She went above and beyond to help, even when we changed our minds, and made everything easy for us. We ended up buying two vehicles thanks to her support.

Highly recommend, Michelle is a real asset to the team.

Evans Halshaw Wrexham
Customer service not worthy of a 1 star.
Rude unprofessional staff.
Lodged a formal detailed complaint several weeks ago and to date just an automated email.
No surprise! Avoid and go to a reputable dealer with professional staff.

My partner bought a used car from Evans Halshaw Ford (Wrexham). Around half an hour after collection, after driving only 14 miles, the vehicle caught fire and was completely destroyed.

Great service from Fords in Wrexham. Friendly and knowledgeable staff. Very happy customer.

Great efficient service.

Had a Ford Kuga June 2025, had it serviced by them April 2026 and fixed some problems costing nearly £2000 and now the car continues to stop running. I called Monday to ask exactly what they’ve done to the car and tell them we don’t want it sorted or we will bring it back. Jordan the mechanic was absolutely brilliant. Made an appointment for today (Friday). Partner took my 15 month old daughter today to the dealership to see the manager and hand the car back over and waited 2 and a half hours in the waiting area with the baby being told the manager will see him shortly whenever he queried where he was. He left after 2.5 hours in a taxi still having seen no one. Absolutely shocking !!

DO NOT USE THIS GARAGE!!
On the 4th March I part exchanged my Mercedes Benz “A” class for a Ford Kuga that was being
sold for £9,150 at the Wrexham outlet.
I was given £7,000 in part exchange value for the Mercedes, meaning that I had to find the
balance of the purchase price, this being £2,150. This I did on finance through Evans Halshaw
I owned this vehicle for exactly 47 days.
During this time, the “oil” warning light kept coming on, even though, on checking, there was no
oil shortage.
On one occasion, the under tray came away from the vehicle causing me to abandon it in a lye
bye on the A55 for 24 hours.
I reported the defects and was advised to bring the vehicle in for attention, which I did on the 20th
April.
Prior to this, I engaged in a series of E-mails with Mr Morgan Roberts about the purchase of, and
the returning of, the said Ford Kuga
On the 10th April he told me tin an email hat the aim would to the best deal on a part exchange,
but to be aware that I would lose money in comparison to what I had paid.
I knew that this would be the case, but I was expected any loss to be minimal.
On the 13th April Mr Roberts said “I wouldn’t want you to lose any money”
On the 20th April, I went to the Wrexham outlet to finalise the purchase of a Mercedes Benz GLA,
I was given a part exchange value of £4,677.39p for the Ford, a vehicle I had owned for 47 days, meaning it had apparently lost value of £4,473 in that short space of time.
On awaiting the Mercedes to be completed and ready the ford kuga then went into limp mode and would not run which resulted in having to get recovery to come and take it back to Wrexham so I could receive my Mercedes.
Half an hour into the journey home from Wrexham the Mercedes id just purchased after being ‘serviced and mot’ had the ‘coolant level low’ alert came on.
Safe to say we will NOT be using this garage again, and will be taking it further as we have tried to email there head office with said email address but it just states ‘email cannot be sent’ and there is no contact number to get in touch with them!!

Bought an Expensive Car from them. Promised car is in good condition,and serviced.
Couple of days Later, Engine warning light is On.
Not, much help from them. To resolve the problem. Still dealing with the issue.
Costumer Service not the Best.

Having dealt with Morgan Roberts at Evans Halshaw Rhostyllen I can honestly say that his young man has been one of the best sales person I have dealt with so far in purchasing a vehicle .
Morgan was constantly in contact and nothing was too much for him at any time , so very professional and dealt with the whole transaction without any problems whatsoever , very professional, articulate and such a lovely young man .
Thank you Morgan you were a pleasure to deal with and I must add the whole team of sales staff were very accommodating and helpful .
Thank you for making it a pleasurable purchase .

Awful customer service, sister had to wait over an 6hour wait to be told yes or no, the finance and vehicle had been agreed upon and signed, yet still had to wait over 6hrs for them to complete there side! Awful DO NOT GO THERE

Avoid! Unless you want to waste your money and time. I have never experienced such poor customer service after putting a deposit down on a brand new car. They hardly ever answer the phones or get back to you, so I had to drive down there to sort things out myself at one point (when I spotted the new car which was supposedly 'ready to collect' the day before, dirty, and yet to be ceramic coated as promised). They caused me so much stress with their incompetence to the point where I decided I didnt want to continue with the purchase due to such poor service & communication and now they are refusing to give me my deposit back. I didnt sign an order form as the details they had put on it were incorrect, they upped the price to what I initially agreed to when paying my deposit, and simply only cared about getting rid of the car suggesting I charge it there (40 miles away from home) for a few weeks up until I get a home charger installed! Just before I pulled out of the deal they offered me a £500 "gesture of goodwill" admitting their lack of customer service. Then I find out they have falsified a document with a random signature. Absolutely would not recommend. Can only imagine what their "after care" would be like...

I cannot recommend Mark Ellis highly enough. He went completely above and beyond to resolve several major faults on my van, tackling each issue with exceptional skill, patience, and professionalism. What initially felt overwhelming was handled with total confidence and care.

The work was carried out meticulously, with real attention to detail. It was clear that Mark takes immense pride in doing the job properly rather than simply rushing to get it finished. Every aspect of the repair was completed to an incredibly high standard.

What really stood out was his communication. Mark kept me fully informed throughout the entire process, clearly explaining developments and any potential complications as they arose. I always felt reassured, involved, and confident that my van was in the best possible hands.

Evans Halshaw are incredibly lucky to have someone of Mark’s calibre on their team. His professionalism, integrity, and dedication to customer satisfaction truly set him apart.

If you're looking for someone reliable, knowledgeable, and genuinely committed to delivering outstanding service, Mark is the person to trust. An absolute professional from start to finish.

Liza the lady on the reception is very helpful and always greets me with a smile.😊

Mark the technical man is always very thorough and explains what he’s done putting my mind at rest that a good job has been done 😊

Bought a car 3 years ago, had lots of issues. They did agree to extend the warranty, Latest issue we took the car in for them to take a look at they left the engine cover off. We found out when we got the car back. Its been 4 months and Wrexham still have not sent the engine cover back as promised, we went to get it and they could not give it back to us as the could not get in the service bay. We have just had out MOT done and it failed because Evans halshaw is the only place who have looked at the car, and the gear box and when they have done the work the sub frame has been move which has resulted in the head light cabled being napped and so they cable tided it back on, therefore on our car failed the MOT because the the head light leveling switch has been broken and cable tided. But of course they did not tell us this had happened. Crap communication, promises broken, and car has had plenty of problems. Gutted and paid over the odds because we wanted reassurance that we had a good quality car from a reputable garage.