Evheroes Reviews 

Turned up on time, very friendly & helpful, no mess & overall a great service

I shopped around for an EV charger but couldn't find a company I liked. Either the quote seemed too high or they sounded like they didn't want to be on the phone with me like Ovo. I filled in the online form Friday evening and received a call back first thing Monday morning from Charlie, he was very polite, answered my 20 thousand questions, didn't push me when I said I needed to discuss with my husband and gave me a very competitive quote. I rang back after not too long and decided to go with EV Heroes, charlie was great and outlined everything they needed and sent me the survey to complete, he sent the invoice and booked me in for the following Monday making sure to keep me updated in the meantime and advised a 2-hour time slot from 1 pm. Dead on 1 pm today Alex and John came to fit the charger, they were both lovely and polite and weren't annoyed when I told them I didn't know where my water bonding or stop-tap was and listened to where I thought it was, they helped me take off the kitchen drawer while they looked and tested but they could not find it either. I advised them that my consumer unit is getting upgraded on Thursday as it is very old and they told me that it wouldn't affect the installation however the upgrade I booked should include the water bonding being added. They also told me I needed an upgraded earth and gas bonding as well which they advised they could do but seeing as I already have an electrician coming in 2 days it should also be included in order to pass and get the safety certificate. I was able to relay this to the electrician and he confirmed it was included and he would do this. In the meantime, they advised the head office of this plan to which they agreed and they went ahead and installed the charger, they were very quick and efficient and tidied up after themselves even by putting the kitchen drawer back on for me. After they explained it was all connected but turned off at the fuse all I had to do Thursday when the electrician was done was to flip the fuse switch on and send them photos of the unit and bondings so they could pass it on to the DNO. They gave me the details for aftercare if needed and a pack with spares and an instruction manual however they still took the time to explain it to me and helped me install the app and how to use it. I am very happy from the beginning to the end of installation and will definitely recommend them to anyone who asks. I just can't wait to get my car and charge it. Oh and as a bonus they ended up finding my stop-tap for me under a false panel beneath the electrics that I didn't know came out so that saves me having to go outside every time I need to turn my water off.

Omg what an amazing service from EV hero,s. Both young men were extremely helpful polite & friendly. Arrived early than expected, was installed in half the time expected . Talked me through everything , left no mess at all . Really efficient at their job . A***** service from Luke jones and other installer (who didn't catch his name sorry ). Can not praise this company enough . Outstanding and highly recommended .

Had Conner fit my ev charger great install clean and very professional. Highly recommend.

Sometimes it's what you do when things don't go as anticipated that matters more than than when they do. I contacted EV Heroes in the hope of getting a car charger for my first EV car. The sales person Rachel was superb, friendly, knowledgeable and responsive. Unfortunately, we couldn't go ahead with the the install. But to their credit one of the Directors (Suzanne) reached out to me and very generously refunded the whole of my deposit. You can't fault a company that has good customer service ethics at it's heart. Thank you EV Heroes.

Installation engineer arrived right on time, checked a couple of things firstly, talked me through the procedure politely.
Started the fitting of my charger, continued working on the installation untill he had finished.
The finished job was excellent, so neat & tidy both inside my property & the wall box outside ( no wires visible). He then went through the workings of the box, connected my WiFi, set up my App. A very rare occasion when a tradesman/installation engineer carries out his job & surpasses your hopes, A credit to his employers. So thank you Johnny for helping this novice to happy motoring.

Couldn't of asked for better service. Maddison from the sale team was great very informative and helped me choose the best charger for my needs. Johnny who installed for me again was great. Very professional, and went above and beyond to help me out. Thanks guys.

The process was very easy
Very happy with the install
Went trough the charger and explained how to operate
Would highly recommend

Great service from start to finish. It was really good to chat through options and the sales person was very patient and answered all my questions. Arranging the installation went smoothly and again the company was helpful. Woody, the electrician who installed our charger, was very polite, clean and professional. He went through everything with me. Overall, I was very happy with the service.

Got a charger installed by EV Heroes, all went smoothly. The electrician/installer was a really nice and polite guy. Had a slight issue with a buzzing coming from my consumer unit a few days later and EV Heroes came out to fix it straight away no questions/quibble.

Brilliant service, excellent customer communication. Good clean work very recommended!

Everything 5star

Work carried and discussed as promised.
Efficient and clean with work.
One star down for only sending electrical safety certificate 4 months after completion.

Extremely professional company from start to finish.
They talked us through everything we needed to know about which charger was most suitable, arrived when they said they would and completed the job in a timely manner

Easy experience from start to finish. Very good installation and well explained

Woody was very polite clean and presentable his work was meticulous and he tidied up when he had finished the install he then explained everything I need to know clearly perfect result thank you

Great service. Having a selection of chargers to choose from is a godsend as it really allows you to pick one that suits you best. Very knowledgeable and happy to discuss and meet your personal requirements. Would highly recommend especially if you need anything non-standard when it comes to an installation.

Excellent service provided by engineer Jonny.
Great friendly disposition, knowledgeable, professional, polite and tidy. Also patient to a complete novice .🙈
Made transition to electric so more less daunting because of his knowledge.
Also great support from Rachel back in the office from initial enquiry, arranging prompt survey and installation appointments to providing many answers to many questions. 2 great assets to EV Heroes team.
Would not hesitate to recommend.
THANK YOU 🙏

Had a home charger fitted today by Jonny.
The guy was absolutely amazing, professional,courteous,polite clean and tidy work. Everything was explained very thoroughly could not have been better this guy is highly recommended, if everybody at the company is this good they are going to fly high in the charger market.

EV Heroes Jonny fitted my Ohme charger
Very professional and knowledgeable
Went through the settings and app
With me given confidence and knowledge to use the charger and app