Falsum - Global Trade & Customs Experts Reviews 

Our company engaged Falsum and worked with the owner Sam in relation to customs duty and tax reclaim matters. Based on our direct experience, we would strongly advise other businesses to carry out careful due diligence before appointing this firm.

We repeatedly requested clear evidence of submissions relating to HMRC claims, together with claim references, supporting documentation, and meaningful progress updates. In our case, this information was not provided in a satisfactory or timely manner, which left us unable to independently verify the status and scope of work completed.

Communication was also disappointing. Responses were limited, delayed, or absent at key stages, creating unnecessary uncertainty around an important matter.

Where a business is handling reclaim claims on behalf of clients, we believe there should be transparency, reliable communication, and a clear audit trail of actions taken. Unfortunately, that was not our experience here.

Based on our experience, we would advise any prospective client to carry out thorough independent research on the owner of the company before engaging Falsum.

good advice when got it savef about 20k in duty and the food certificates that hmrc would ask for

SCAM - DO NOT USE.

Collaborating with Sam on a project was a delightful experience. He demonstrated his expertise in the field by giving us detailed guidance and easy-to-follow instructions for managing the import of a particular product. For anyone needing help with customs compliance, I wholeheartedly endorse Sam and Falsum.

WARNING! AVOID! We were left high and dry with a shipping container in Korean customs, which we were relying on Sam to process. For reasons unknown, he completely disappeared, ignored calls and emails and ghosted us at a crucial point of delivery, without any reason or justification whatsoever. Totally unprofessional, very immature and cost us £1000’s. There are definitely more experienced and mature consultants out there I’m sure.

After we paid their invoices Falsum started ignoring us, I tried ring and sent many emails, the only way to get reply is give them bad reviews. Once I done it first time I received reply email after few months, I was told that everything been paid out and threatened me with legal team if I won't remove trust pilot review. From this time I chased for proof of payment many time without any reply again, our accounts team advised that we never received any refund from Falsum.

I had the pleasure of working with Sam on a project. He is clearly an expert in his field and provided in depth advice as well as step by step instructions for us to follow in dealing with the import of a specific product. I highly recommend Sam and Falsum to anyone that requires assistance in dealing with customs compliance.

We are a DK fashion brand. Working with Falsum on a UK store, e-commerce sales & store fitting. Good guys and helped in a big way

We knew we had some tax paid on our purchases from Europe that we felt wasn't right or incorrectly charged. Falsum did a review and handled the claims for us. Very happy with how it went but HMRC were very slow in paying out to us.