Fawkes-Cycles Reviews 

It got here.... eventually

Ordered on a Saturday, asked the following Friday where it was. Because it was a bank holiday it was delayed. Finally got it the following Tuesday.

10 days for delivery, I get better from Alibaba.

Needed a new tire urgently so I could go on a bike holiday. They delivered in two days – excellent service - I cannot recommend them highly enough.

This company is a disgrace. I rang to order a tyre and was assured it would arrive the next day. When I called back for an update, I was met by the most vile, rude, and aggressive woman I have ever dealt with. She shouted over me, constantly interrupted, and completely lost control when I simply questioned why I had been promised something that clearly wasn’t true. She then hung up on me.

When I tried to ring back, they refused to answer and then blocked my number. To make matters worse, I later got an email saying my order had been cancelled without my consent.

This behaviour is unprofessional, unacceptable, and downright insulting. No customer should ever be treated like this. I strongly advise avoiding this company at all costs.

Slow to send stuff out. It's a bit disappointing. I don't mind delays of two days to dispatch, but four days later, still waiting for dispatch.

As many other reviews have pointed out, the dispatch delays are an issue for this company.
They are an online only retailer and I would expect items purchased to be dispatched same day or next day. The website states 1-2 business days. This is not the case. There is no communication either to indicate any delays or expected timeframes. I ended up cancelling and purchasing from another company that send purchases out promptly.

I prefer to support local cycle businesses to amazon. However it did take a reminder after 5 days to dispatch the item, once prompted it arrived the following day. Packaging material could have been more robust.

Great service and communication. Ordered a chainring which I couldn't get anywhere else. Ordered over the bank holiday weekend and recieved it in within 3 days. Guy couldn't be more helpful.

Absolute top-notch service from the team at Fawkes Cycles. I needed a replacement chain/crank set delivered ASAP... I placed my order and sent a follow-up email to explain the urgency of my order. My email was responded to really quickly and I was given a clear timeline of when I was likely to receive my order. Thankfully, the exact part I needed was delivered just in time before my big weekend ride. This was the first time I used Fawkes Cycles, but it definitely won't be the last! Thank you so much for the great customer service.

I needed some help with bike tyre sizes and the woman who answered the phone was very helpful and knowledgeable. She answered all of my questions and I ended up with the perfect tyre for my ebike.

For some reason the £5 discount code for first time purchases was not working so I was told to go ahead and make the order anyway and the £5 would be refunded afterwards. They kept to their word and the refund was sent.

Hope to buy more items from them in future.

Poor service from this company, don't answer the phone and had to email several times to get a reply, not very good at getting parcels dispatched and give wrong tracking number so you have no idea when parcel will turn up. Would definitely not recommend this company.

Good price good saddle. I was a bit worried about delivery times after reading some reviews but parcel came before the predicted date on the site and was with Royal mail 24hour.service and not Evri so actually got delivered.

I got what I ordered and it arrived when they said it would. That's really all you want. Order Reference: WEB141984

Good prices and prompt delivery. One item was missing when my order was delivered. Emails about this were answered promptly and the item arrived by recorded delivery next day

Delivered quickly with free delivery, pretty much next day, considering time of day I put order in, using delivery company that has been a favourite in recent times (i.e. DPD that give a decent time window, and 99% of time seem to deliver in that time window, while giving additional options after dispatch).

Bike workshop stand ordered came as expected, no missing bits, and not re-packaged or overly packaged. Park Tool 10.3 stand is massive upgrade from the cheap Amazon thing, and while a little more assembly required than cheaper one, still really easy to put together, and less packaging, and does the business for my bikes. Put to use already, and really happy with it.

Price was also extremely good compared to other retailers, especially considering decent free delivery.

Wouldn't think twice about using retailer again, at least, for when not quickly available in local bike shop.

I found the ideal accessories for my bicycle at this store, and they fit flawlessly. The delivery was secure, and I received my complete order, ensuring a smooth and convenient shopping process.

Purchased a pair of hans dampf 29er tyres, best deal I could find online and quick postage.
Ordered some Cateye bike light brackets at a sensible price and came as ordered... Thanks

Order from these if you don't care how long you have to wait to receive your order, very slows service never again!

I phoned into Fawkes Cycles, they gave me great service in the purchase of a full face helmet, I would highly recommend using.

Made a couple of purchases from Fawkes Cycles and cannot fault them.

The store kindly helped rush my order, coupled with fast, reliable delivery service, Very happy customer here. 😎

Slow to dispatch orders requiring a nudge in order for them to do so.