We ordered a large item which was received damaged. Even though it took a couple of months to get the replacement, Leigha Parkinson (the agent I was in contact with at Findel), did everything she coul... Toon meer
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Our School has been ordering from Findel Education for quite a while now and have found this company has amazing Customer Service, they have high quality products and fair prices. Deivery, even for u... Toon meer
Bedrijf heeft geantwoord
An excellent company to deal with. Although we only purchased wash bottles, they were delivered promptly and in excellent condition. It took just 1 e mail to obtain a VAT invoice. We will defiantly be... Toon meer
Bedrijf heeft geantwoord
Sadly two of the items in our recent order were broken. A quick e-mail and the lovely Emily Baker had arranged replacements to be sent out. Can always depend on excellent customer service form Finde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Findel Education is the one-stop-shop for educational resources for schools, colleges and nurseries in the UK, at competitive prices with free delivery. Shop the range.
Contactgegevens
Gregory Street 2, SK14 4TH, Hyde, Verenigd Koninkrijk
- www.findel-education.co.uk
4,7
Uitstekend
64 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great company to deal with
We ordered a large item which was received damaged. Even though it took a couple of months to get the replacement, Leigha Parkinson (the agent I was in contact with at Findel), did everything she could to keep things moving and we were kept informed. Findel's service is very efficient, items arrive quickly and staff are friendly. Highly recommend!
24 april 2026
Review zonder uitnodiging
We were left short some of our order
We were left short some of our order. I emailed Kelly Duffy and received a quick response. She proceeded to look after my query with speed and efficiency. A very pleasent experience.
6 maart 2026
Review zonder uitnodiging
Antwoord van Findel Education
Thank you for taking the time to share your feedback. We’re sorry to hear that part of your order was initially missing, but we’re pleased that Kelly was able to resolve the issue quickly and efficiently for you. We’ll be sure to pass on your kind comments to her. We’re glad the overall experience was a pleasant one and appreciate your understanding.
Brilliant service with prompt and…
Brilliant service with prompt and courteous staff. Leigha Parkinson in particular.
25 februari 2026
Review zonder uitnodiging
Antwoord van Findel Education
Thank you for your fantastic feedback. We’re delighted to hear you received brilliant service from our prompt and courteous team, and we’ll be sure to pass on your special mention to Leigha — she’ll really appreciate it.
Excellent service
Excellent service from Sophie, Paula and the team.
25 februari 2026
Review zonder uitnodiging
Antwoord van Findel Education
Thank you for your lovely feedback. We’re delighted to hear about your excellent experience and will be sure to pass on your kind comments to Sophie, Paula, and the rest of the team. They’ll really appreciate the recognition.
Excellent company
Excellent company. Local authority contract - all deliveries are next day and any queries are dealt with extremely quickly and professionally. Competitive pricing and good quality.
20 februari 2026
Review zonder uitnodiging
Antwoord van Findel Education
Your comments are greatly appreciated, and we look forward to supporting you again in the future.
The response time from Findel is always…
The response time from Findel is always second to none. They resolve issues smoothly and with no fuss.
Highly recommend
12 februari 2026
Review zonder uitnodiging
Antwoord van Findel Education
The response time from Findel is always second to none. They resolve issues smoothly and with no fuss.
Highly recommend.
Great service
Great service! We received a very generous donation, which was greatly appreciated. Jon Bennet was an absolute pleasure to deal with throughout the process – professional, friendly, and very helpful. We would highly recommend.
10 november 2025
Review zonder uitnodiging
Antwoord van Findel Education
Great service! We received a very generous donation, which was greatly appreciated. Jon Bennet was an absolute pleasure to deal with throughout the process – professional, friendly, and very helpful. We would highly recommend.
Great
Great, speedy delivery and amazing prices - we use them all the time for our nursery.
We had excellent customer service today where they have offered us to keep an item that was delivered in error - and replace it! Thank you Findel!!
Best wishes,
Rebecca
8 december 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you so much for your wonderful feedback!
Fast response time
We received our item faster than expected, and were extremely responsive. Would recommend!
2 december 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you so much for your kind feedback! We’re thrilled to hear your order arrived quickly and that you were happy with our service. Your recommendation means a lot to us.
Excellent customer service and approach to solving problems.
I ordered something to be delivered to the primary school which I work in. There are a few schools in the locality and unfortunately it was delivered to the wrong place by the DPD driver HOWEVER I would not hesitate to use Findel again given how amazing their agent Lucy Clarke was in helping me remedy this.
DPD let themselves down in terms of their customer service and resolving the issue, however Lucy was so, so helpful in making sure I received my package within days of the original delivery. She kept in touch, was understanding, looked into my issue right away and it was good to feel someone had my back in this.
From looking at other reviews, it appears that others have really appreciated the service agents so, a final thank you again for all your help - you've made things so much easier for us!
20 november 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you so much for taking the time to leave this lovely review.
I’m really sorry that your order was initially delivered to the wrong location by DPD — we understand how frustrating that can be, especially when you need resources for a school. We’re delighted to hear, however, that Lucy was able to step in and get everything resolved quickly for you.
Lucy is absolutely fantastic, and your kind words about her support, communication, and determination to put things right mean a great deal to us. We’ll make sure your thanks are passed on to her.
We really appreciate your understanding and your willingness to continue shopping with us despite the delivery hiccup. Thank you again for your patience, and for recognising the effort our team puts into looking after our customers — it truly means a lot.
If there’s ever anything more we can do to help, we’re always here.
Excellent support!
20 november 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you Mark!
Excellent customer service
We had previously had problems with our orders being delivered by DPD, they were trying to deliver out of hours even though they knew we were a nursery. When I made Findel aware of these problems Nicola Dinsdale took personal ownership of our orders making sure they were delivered when DPD said they would be. She kept me informed advising that it was one particular driver that seemed to be causing the problems and that he had been spoken to management. She even organised a test delivery which was free of charge to make sure it was delivered on time which it was. She was very efficient and can't thank her enough for the help and service she has given us.
11 november 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you so much for taking the time to share this lovely feedback. I’m really sorry for the earlier issues you experienced with DPD attempting deliveries outside of your opening hours — we understand how disruptive that can be for a nursery setting.
I’m delighted to hear that Nicola was able to step in and take personal ownership of the situation. Ensuring your orders were delivered correctly, keeping you updated throughout, and arranging a free test delivery are exactly the standards of care we aim to provide. Your recognition of her efforts means a great deal.
Thank you again for your kind words. We truly appreciate your patience while the issue was resolved, and we’re glad everything is now running smoothly. If there is ever anything more we can help with, please don’t hesitate to get in touch.
Findel are easy to do business with
Findel are easy to do business with
I am very satisfied with them - they are reliable, deliver fast and last day when I received two broken flasks upon arrival they have immediately apologised and offered me a full pack replacement. Good company and customer service. I highly recommend! Thanks
10 november 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you so much for your lovely feedback. We're delighted to hear that you find Findel easy to do business with and that you’re satisfied with our reliability and fast delivery.
I’m really sorry that two flasks arrived broken, but I’m pleased our team were able to resolve this quickly for you. Providing prompt, helpful support is extremely important to us, and it’s great to hear you were happy with the replacement.
Thank you again for your recommendation — it truly means a lot. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
An excellent company to deal with
An excellent company to deal with. Although we only purchased wash bottles, they were delivered promptly and in excellent condition. It took just 1 e mail to obtain a VAT invoice. We will defiantly be using Findel again.
6 november 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you for your kind feedback!
Replacement Items
Sadly two of the items in our recent order were broken. A quick e-mail and the lovely Emily Baker had arranged replacements to be sent out. Can always depend on excellent customer service form Findel. Never any issues.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you for your kind feedback! Emily is an asset to our wonderful team.
Great service
Speedy delivery. There was a mistake with the items delivered, but they immediately sorted it out with a minimum of complication.
Excellent service
22 september 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you for your kind feedback! We're glad to hear your delivery was speedy and that any issues were resolved quickly and smoothly. We strive to provide excellent service, and it's great to know we met that standard. Looking forward to serving you again!
Philip Harris Order
My order from Findel was low value but this made no difference as I was treated like any other customer. The delivery driver had a problem finding our site so I had a couple of non-delivery of my item. Customer Service were on the case straight away, contacting the courier. Both the courier & Customer Service communicated with me until the delivery was received. I can't fault their customer service & I was happy with what I had ordered.
15 september 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you for your thoughtful review! We're so pleased to hear that you felt valued as a customer, regardless of order size. We're sorry for the initial delivery hiccup, but it's great to know our Customer Service team and courier worked together to keep you informed and ensure your order arrived safely. We're delighted you're happy with your purchase, and we truly appreciate your kind words!
Findel is a first class company
Findel is a first class company. Deliveries are quick and any problems are sorted straight away. We love their wide selection of items for school and would certainly recommend them to anyone.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thanks Rebecca. We love working with you!
When one of our products was faulty
When one of our products was faulty, the customer service adviser responded immediately and sent a replacement the same day. Friendly, speedy service which means we will buy from Findel again. Thank you
4 juli 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you so much for your kind words! We're really glad to hear that our team could resolve the issue quickly and efficiently. Providing friendly, reliable service is so important to us, and it's great to know that it’s made a difference to your experience. We truly appreciate your continued support and look forward to serving you again soon!
Emailed Findel asking for invoice and…
Emailed Findel asking for invoice and they replied within 10 minutes with the email attached. Very quick, school has ordered from the company for years and have never had any issues with products or service.
30 juni 2025
Review zonder uitnodiging
Antwoord van Findel Education
Thank you for taking the time to share your experience! We're so pleased to hear our team was able to respond quickly and provide the support you needed. It's great to know your school has been a long-standing customer, and we truly value your continued trust in our products and service. We look forward to supporting you for many more years to come!
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