Double booked fittings due to poor signal. when I realised what had happened I called fire and acoustic seals and spoke with Joanne... lovely phone manner, and very calm. She sorted the situation out... Toon meer
Bedrijf heeft geantwoord
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The smoke seals were good design but unfortunately one of them didn’t stick very well at all and I am expecting a call at some point to go back and address the problem as I don’t think it will stay s... Toon meer
Bedrijf heeft geantwoord
Natasha at Fire and Acoustic Seals has been incredibly helpful. She’s knowledgeable, responsive, and always goes the extra mile to make everything straightforward and stress-free. A true asset to the... Toon meer
Bedrijf heeft geantwoord
Always a bit nervous buying from a site I hadn't heard of. But was relieved i didn't need to be. Was after a remedy to stop the rain dripping on the sliding door sill, where the renderer did't leave... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fire & Acoustic Seals Ltd
Geschreven door het bedrijf
Fire and Acoustic Seals is one of the largest UK distributors of fire, smoke and acoustic seals.
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
Our Best Sellers
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
Contactgegevens
Spartan Industrial Estate 6-11, B70 0DH, West Bromwich, Verenigd Koninkrijk
- 0121 521 2179
- sales@fireandacousticseals.co.uk
- www.fireandacousticseals.co.uk
Brands & Partners
4,7
Uitstekend
94 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellent customer service
Big Thank you to Chrissie B, always very fast at responding and fulfilling orders!
28 april 2026
Review zonder uitnodiging
Antwoord van Fire & Acoustic Seals Ltd
Hi George,
Thank you so much for your kind words!
We’re delighted to hear that Chrissie has been able to provide you with such fast and efficient service. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation to her.
Thanks again for taking the time to share your experience!
Kind regards,
FAS Customer Service Team.
The smoke seals were good design but…
The smoke seals were good design but unfortunately one of them didn’t stick very well at all and I am expecting a call at some point to go back and address the problem as I don’t think it will stay stuck to the frame
I think it maybe to do with the way they were packed they were rolled up with the sticky side to the inside which resulted in the paper tape delaminating in Areas from the sticky side maybe if they were rolled with the sticky side to the outside this would help as the paper tape doesn’t then come away
11 april 2026
Antwoord van Fire & Acoustic Seals Ltd
Hi Steve,
Thank you for your review.
We’re sorry to hear that one of the smoke seals hasn’t adhered properly. That’s not what we expect from our products, and we understand your concern that it may not stay in place.
Your feedback regarding the packaging and how the seals were rolled is appreciated, and we’ll be reviewing this internally.
If you would like to discuss this further, please contact us directly at customer@fireandacousticseals.co.uk and we will be happy to assist.
Kind regards,
FAS Customer Service Team.
Paid for next day delivery Thursday…
Paid for next day delivery Thursday 16th April 2026, package delivered Monday 20th April 2026 containing no materials, requested redelivery to site Tuesday 21st April 2026 , advised delivery would take place prior to midday , email received 14.40 advising delivery is delayed and may/may not happen to borrow, have requested a full refund and will source the material elsewhere , will never order from this company again.
16 april 2026
Antwoord van Fire & Acoustic Seals Ltd
Hi Lynsey,
We’re very sorry to hear about your experience and completely understand your frustration, particularly given the urgency of your order.
Unfortunately, on this occasion, the issue arose due to a failure within our delivery partner’s network.
Your original consignment was delivered in an unacceptable condition, and despite our immediate action to resend the order, we experienced further service failures and delays outside of our control.
We appreciate that this has caused you disruption and we sincerely apologise for the inconvenience during this process. This is not the standard we expect for our customers.
We have raised this matter as a formal complaint with our courier and are currently awaiting the outcome from a full investigation.
If you would like to discuss this further, please contact us directly at customer@fireandacousticseals.co.uk and we will be happy to assist.
Kind regards,
FAS Customer Service Team.
Antwoord van Fire & Acoustic Seals Ltd
Dear Stuart,
Thank you for your feedback. We’re pleased you found our service friendly and helpful.
Kind regards,
FAS Customer Service Team
Very helpful support from Alicia and Paul
Very helpful support from Alicia and Paul at Fire and Acoustic Seals on a smoke sealing issue where site conditions limited standard solutions.
Alicia coordinated matters clearly from the outset, and Paul attended in person to review the arrangement and advise on appropriate seal types and orientations, supported by sample products and datasheets. Their input resolved the detailing and significantly reduced the time required to reach a suitable specification.
Communication was prompt and practical throughout, and the level of hands-on support was above what would normally be expected.
Recommended for anyone dealing with similar detailing or retrofit constraints.
A very good experience.
13 april 2026
Review zonder uitnodiging
Antwoord van Fire & Acoustic Seals Ltd
Hi Mr Crocodile,
Thank you for your thoughtful feedback—we really appreciate you sharing your experience.
It’s great to hear that Alicia’s coordination and Paul’s on-site support helped overcome the challenges and led to a clear, workable solution. We understand how tricky these situations can be, so we’re glad our team could make the process more straightforward and efficient for you.
Your comments mean a lot.
If there’s anything we can assist with in the future, we’d be more than happy to help.
Kindest Regards
FAS Customer Service Team
Double order
Double booked fittings due to poor signal. when I realised what had happened I called fire and acoustic seals and spoke with Joanne... lovely phone manner, and very calm. She sorted the situation out there and then..advised how to cancel the doublicate order by simply sending an email with the duplicate order number. Once that was received they issued refund. My original order arrived 3 days later over a bank holiday. Well packaged and undamaged.. will be using them again.
1 april 2026
Review zonder uitnodiging
Antwoord van Fire & Acoustic Seals Ltd
HI John,
Thank you so much for your kind review!
We’re really glad Joanne was able to step in and resolve the duplicate order quickly and smoothly for you. We understand how frustrating situations like that can be, especially when caused by something outside your control like poor signal, so it’s great to hear she made the process easy and stress-free.
It’s also wonderful to know your original order arrived promptly, even over the bank holiday, and that everything was well packaged and in perfect condition.
We truly appreciate your feedback and look forward to helping you again in the future!
Kindest Regards
FAS Customer Service Team
Competitive pricing & great communication
Competitive pricing, prompt delivery and great communication.
7 april 2026
Antwoord van Fire & Acoustic Seals Ltd
Hi Barry,
Thank you for your feedback!
We’re pleased to hear you were happy with our pricing, delivery speed, and communication throughout your order. Your support means a lot to us, and we hope to assist you again soon.
Kindest Regards
FAS Customer Service Team
Always helpfull
27 maart 2026
Antwoord van Fire & Acoustic Seals Ltd
Good afternoon,
Thank you for your review!
We’re really pleased to hear you’ve found our team consistently helpful. We’re always happy to assist and appreciate you taking the time to share your feedback.
Kindest Regards
FAS Customer Service Team
Through transparent communication
Through transparent communication, updates on each step and progress and provision of relevant documentation. The equipment we ordered is of the highest quality as well.
26 maart 2026
Antwoord van Fire & Acoustic Seals Ltd
Hi Michael,
Thank you for your wonderful feedback! We’re really pleased to hear that you valued our transparent communication and step-by-step updates throughout the process. Keeping our customers informed and confident is a top priority for us.
It’s also great to know that you’re happy with the quality of the equipment you received. We take pride in supplying only the highest standard products, so your comments mean a lot to our team.
We truly appreciate your support and look forward to working with you again in the future!
Kindest Regards
FAS Customer Service Team
Always a bit nervous buying from a site…
Always a bit nervous buying from a site I hadn't heard of. But was relieved i didn't need to be. Was after a remedy to stop the rain dripping on the sliding door sill, where the renderer did't leave a bell above the 1.8m door. I think this will do the trick as long as the wind doesn't rip it off. Delivery was quick and friendly.
Many Thanks Abbie
23 maart 2026
Antwoord van Fire & Acoustic Seals Ltd
Hi Abbie,
Thank you for your feedback! We’re really glad you took a chance on us and had a positive experience.
We’re pleased everything met your expectations and appreciate you taking the time to share your thoughts.
Kindest Regards
FAS Customer Service Team
Fantastic Service
Great Service! really friendly and helpful staff.
I have been speaking to Chrissie and Faye and they have been so helpful and support from the initial enquiry through to the products being delivered!
POD is sent through without asking and they are just a great company and members of staff to work with!
27 maart 2026
Review zonder uitnodiging
Antwoord van Fire & Acoustic Seals Ltd
Hi Alex,
Thank you for your kind review! We're so pleased to hear you had a positive experience and that Chrissie and Faye were able to support you throughout.
We really appreciate your feedback and look forward to working with you again.
Kindest Regards
FAS Customer Service Team
Easy website to navigate around
Easy website to navigate around, easy to check out. The product was of good quality and delivered within the timescale advised. The product was of good quality and was carefully packaged.
10 maart 2026
Antwoord van Fire & Acoustic Seals Ltd
Hi Steve,
We're really glad to hear that you found our website easy to navigate and that the checkout process was smooth. It's also great to know that you were happy with the quality of the product and that it arrived within the expected timeframe. We truly appreciate your support and hope to see you again soon!
Kindest Regards
FAS Customer service Team
Antwoord van Fire & Acoustic Seals Ltd
Thank you for the great review! We're so glad you're happy with the product and speedy delivery. We appreciate your support.
Antwoord van Fire & Acoustic Seals Ltd
Thank you for the review. We are glad everything arrived on time and met your expectations. We appreciate your support!
Fantastic service from Chrissie in the…
Fantastic service from Chrissie in the sales team who dealt with a complex order in a professional and efficient way. Always a great service from FAS
19 februari 2026
Review zonder uitnodiging
Antwoord van Fire & Acoustic Seals Ltd
Thank you for your feedback!
We’re pleased to hear Chrissie provided professional and efficient support with your complex order. Your kind words will be shared with her and the team.
arrived on time
5 februari 2026
Antwoord van Fire & Acoustic Seals Ltd
Hi Andrew,
Thank you for your review! We're so pleased to hear your order arrived on time.
Kindest regards
FAS Customer Excellence Team
Antwoord van Fire & Acoustic Seals Ltd
Hi Mark,
Thank you for your reply, were glad your happy with our service!
Kindest regards
FAS Customer Excellence Team
Prompt delivery and product exactly as…
Prompt delivery and product exactly as described.
23 januari 2026
Antwoord van Fire & Acoustic Seals Ltd
Hi Nigel,
Thank you for your review. Were really glad to hear you were happy with the prompt delivery and that our products met your expectations. We truly appreciate your support.
Kindest regards
FAS Customer Excellence Team
There was a problem with an out of…
There was a problem with an out of stock item when i placed my order and i received a call almost straight
away from Jon who was very helpful and managed to sort a replacement .
Delivery was on time and products were packaged very well . I would order more products in the future
23 januari 2026
Antwoord van Fire & Acoustic Seals Ltd
Hi Serdin,
Thank you for your review. We’re pleased to hear the issue was resolved promptly and that your order arrived on time and well packaged. We really appreciate you taking the time to leave a review.
Kindest regards
FAS Customer Excellence Team
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