The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... Toon meer
Bedrijf heeft geantwoord
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... Toon meer
Bedrijf heeft geantwoord
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Contactgegevens
2810 Stoner Court, #1, 52317, North Liberty, IA, Verenigde Staten
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4,3
Uitstekend
3K reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I love the look of it but.. not great customer service!
The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around. I was having trouble with lighting the pilot light and starter.. after emailing and sending pics of the chips they gave me a repair kit!!!
Not what I was looking for.. after a major purchase for us.. a fireplace that I just Recieved ! Then they told me to follow up with the pilot light company .. they weren’t familiar with that equipment! Not a great experience!
14 januari 2025
Not worth the money
Fire pit cover has rusted out around the handle and the cover itself has warped. We purchased in May if 2024. So it even a year old.
20 januari 2025
Great customer service
Great customer service. Quick delivery. Product was packaged well for transport.
Quality of merchandise was better than expected.
4 december 2024
Send a Picture and they can help your diy project!
Justin was a great help! Sent pictures of my diy project and he sent me what he recommended which just helped confirm what I needed. Quick response and great help.
4 december 2024
Order arrived on time and directions…
Order arrived on time and directions were easy to read and understand.
Equipment was good quality, fire burner was up and running the same day.
4 november 2024
Great Buying Experience
Buying from Firepits Direct was a great overall experience. We ordered a Prism Hardscapes 48” concrete fire pit that arrived a few weeks earlier than estimated. The freight tracking via XPO allowed us to monitor the shipment and delivery was seamless. We highly recommend!
1 november 2024
Fantastic service before a sale.
I spoke to Matt. He saved me from making a costly mistake, as I almost under sized my gas supply line. After I got that straightened out, Mat helped me navigate through the ordering process, got me exactly what I needed and my product showed up the next day. Fantastic service!
4 november 2024
Treated like a valued customer
Treated like a valued customer! Fast delivery and I love my fire table!
1 oktober 2024
Chris Bailey has horrible service not…
Chris Bailey has horrible service not responding, when we want more items
2 augustus 2024
Antwoord van Fire Pits Direct
Good morning Chris,
Thank you for the feedback. I do not see any email messages or voicemails received by the number on your order. Please give us a call at 319-320-4135 and speak to one of our product specialists, we will be happy to assist.
Best,
Vince
FirepitsDirect
GOOD SELECTION AND QUICK DELIEVRY
1 augustus 2024
Antwoord van Fire Pits Direct
Hello Robert,
Thank you for your review. We're so happy to hear that you're pleased with our service and selection, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Product was top notch
Product was top notch. Had an issue and it was resolved immediately!!! Will definitely look here first next time I am ordering anything!!!
2 augustus 2024
Antwoord van Fire Pits Direct
Hello Patrick,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Warming Trends burner
I bought a Warming Trends burner from Fire Pits Direct Canada for my existing fire pit (the old burner was shot) but when i installed the burner it was producing excessive soot. I reached out to Fire Pits Direct and Warming Trends and they sent me "custom" replacement jets that solved the problem. I would highly recommend Fire Pits Direct and Warming Trends.
23 juli 2024
Review zonder uitnodiging
I had a problem and it was resolved
I had a problem and it was resolved.
Great looking copper dome.
11 juli 2024
Antwoord van Fire Pits Direct
Hello Cheryl,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we appreciate your understanding. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
got exactly what I needed in the kit
got exactly what I needed in the kit. The fire pit works great
11 juli 2024
Antwoord van Fire Pits Direct
Hello,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Feel free to share photos of your finished project with us on Instagram and Facebook or email them to Marketing@Spotix.com. We love seeing how they turn out.
Best,
Firepits Direct/Spotix Customer Solutions
Reasonable prices - quick delivery
I ordered a part for our fire pit that I could only find at Fire Pits Direct. It was reasonably priced and arrived in a short amount of time.
11 juli 2024
Antwoord van Fire Pits Direct
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service and that we had just what you needed. We thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Antwoord van Fire Pits Direct
Hello Rolf,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Antwoord van Fire Pits Direct
Hello,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
I called and had a question about the…
I called and had a question about the size of the gas line on a burner. Answered the phone and answered my question within a minute. Great service and product knowledge!
2 juli 2024
Antwoord van Fire Pits Direct
Hello John,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.