The items came without securing bolts to connect them - one was obviously sent back and it was resent out to me as it was repacked with brown parcel tape - raised a query and was told that I would be... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Curb ramps for wheelchair use were just what we needed, arrived next working day as advertised, good quality well designed, heavy but very stable. Great service. These were needed for a wheelchair use... Toon meer
Bedrijf heeft geantwoord
The X-Sense wireless smoke alarms, heat alarm, and home hub were easy to order and promptly dispatched. There was a bit of a delay with delivery, but it was over the Christmas period, and at a distanc... Toon meer
Bedrijf heeft geantwoord
After reading a horrific story in the paper about a house fire I ordered a two storey fire escape ladder and harness fory children. Customer service was brilliant, even had a phonecall to update me on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Brandbeveiligingsdienst
- Bouwgereedschap leverancier
- Prints en uithangbordenwinkel
- Veiligheids- en werkkledingwinkel
- Veiligheidsuitrusting leverancier
- Beveiligingsmaterialenwinkel
Geschreven door het bedrijf
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Contactgegevens
Unit 11C, Claremont Way, CT3 4BF, Canterbury, Verenigd Koninkrijk
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4,4
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product and a very quick turn…
Great product and a very quick turn around from Fire Protection.
1 februari 2024
Antwoord van Fire Protection Online Ltd
Our warden vest storage boxes were recently updated to refresh their look, so it's nice to hear that customers are still happy with it, as well as our service.
Thank you for the review, Matthew - we're always here if there's anything else you require.
All the best,
Tasha
Antwoord van Fire Protection Online Ltd
I'm glad you found your metal fire bucket the perfect fit for your requirements.
Thank you for sparing a few moments to leave us a review.
Karen
Excellent all round
Excellent price, speedy next day delivery, great communication and a professional product- thank you
5 februari 2024
Antwoord van Fire Protection Online Ltd
What a lovely review - thank you for sharing those kind words Donna.
All the best,
Emily
Yes we got there in the end not your…
Yes we got there in the end not your fault for delay. Customs i belive but still just had to ring a lot of t8mes other wise good
1 februari 2024
Antwoord van Fire Protection Online Ltd
Hi John,
I am sorry that you experienced a few delays with being able to place an order. Our lithium fire blankets have proved incredibly popular with customers and we just can't get them in quick enough. Trust me when I say we've found the shipping delays just as frustrating as you have, so it was a huge relief when we finally received the container!
However, I'm glad you were able to place an order in the end and your order was shipped the next working day.
If there's anything else we can help you with, please just let us know.
All the best,
Sophie
Efficient ordering and delivery
31 januari 2024
Antwoord van Fire Protection Online Ltd
Thank you for your 5-star review, Lorna. We are grateful for your continued custom and look forward to supplying you again with the safety equipment you need.
All the best,
Karen
Always a great service
1 februari 2024
Antwoord van Fire Protection Online Ltd
We love it when our customers keep coming back - it means we must be doing something right!
Thank you for your review, and if you have any feedback on how we can improve our service to earn a fifth star from you, we'd be happy to hear it.
All the best,
Emily
Recommended
Highly recommend Fire Protection Online. Competitive, easy to navigate website and great delivery.
31 januari 2024
Antwoord van Fire Protection Online Ltd
We really appreciate you sharing all the lovely things you've listed here. It's a real team effort to get a website customers love using, supplying products at low prices and then making sure the items get to you quickly and in good condition.
Thank you!
Tasha
Excellent just what l wanted at…
Excellent just what l wanted at reasonable price came the next day
31 januari 2024
Antwoord van Fire Protection Online Ltd
We don't think there's any need to make it any more complicated than that. Supplying the products you need at the prices you want to pay.
Many thanks,
Emily
Easy to use website
Easy to use website, excellent prices, and helpful advice from customer services.
30 januari 2024
Antwoord van Fire Protection Online Ltd
It means a lot to get this kind of feedback where a customer thinks we ticked all the boxes.
Thank you for sharing your experience.
Karen
Speedy response
28 januari 2024
Antwoord van Fire Protection Online Ltd
We're always here, ready and waiting, to help out however we can.
All the best,
Sophie
Door closer arrived promptly
Door closer arrived promptly, instructions were fairly easy to follow. Best price as well.
5 januari 2024
Antwoord van Fire Protection Online Ltd
Sounds like you didn't get too frustrated whilst installing your new door closer, which is always a bonus with any job like this. Even better when you get a good deal too!
If you need anything else, don't forget we're always here to help.
All the best,
Karen
Good service good product
13 januari 2024
Antwoord van Fire Protection Online Ltd
That's great to hear. If there's anything else we can help you with, don't hesitate to get in touch.
Many thanks,
Sophie
Easy to buy online and very quick…
Easy to buy online and very quick efficient delivery
14 januari 2024
Antwoord van Fire Protection Online Ltd
Ensuring all our customers receive a fast and stress-free service is our top priority, so we're thrilled that's what you experienced. Thank you for finding a few moments to share your experiences.
Kind Regards,
Tasha
Easy to use website very quick from…
Easy to use website very quick from date we ordered to delivery
14 januari 2024
Antwoord van Fire Protection Online Ltd
We've worked hard on providing a fast and effective service, and reviews like this make it worthwhile.
Thank you very much for your review.
Emily
Very quick response and delivery…
Very quick response and delivery following the order being placed. Could not fault this at all.
12 januari 2024
Antwoord van Fire Protection Online Ltd
When our products are potential life savers, we think it's important to make sure you have the items you order nice and quickly.
Thanks for your review, Neil.
Sophie
Antwoord van Fire Protection Online Ltd
It's great you found the whole process nice and easy. Thank you for taking the time to leave us a review.
Kind Regards,
Karen
Antwoord van Fire Protection Online Ltd
That's great to hear, and I hope we see you again very soon to show you every experience shopping with us is great.
Many thanks
Emily
The delivery company has three times…
The delivery company has three times said they have tried to deliver our parcel but yet no sign of them what so ever on our ring door bell, we stayed in for one of the days as we rescheduled delivery, yet again they didn’t arrive but said they had, with no answer.
Very disappointing for such a large delivery company.
4 januari 2024
Antwoord van Fire Protection Online Ltd
Thank you for talking with me about your delivery issue, and I'm glad to hear you now have your parcel.
While most of our orders are delivered the next working day, unfortunately, all couriers do encounter problems sometimes. Having looked into your order, it seems no one was available to accept the delivery on the first attempt and then the following attempts were to the wrong address.
We always ask that customers let us know when they have issues with their delivery. Not only because we know your time is too precious to be spent liaising with couriers, but also because we can escalate problems or even resend your items with a different company so you get the items you ordered while we resolve the issue.
I hope we see you again soon so we can show you just how good our service usually is.
If you have any other issues or questions, please don't hesitate to get in touch.
All the best,
Tasha
Item as described and arrived on time
7 januari 2024
Antwoord van Fire Protection Online Ltd
I'm glad we met your high expectations. Thank you for sharing.
Kind Regards,
Karen
Items ordered arrived on time and in…
Items ordered arrived on time and in perfect condition, great communication, very quick and polite. I would certainly recommend.
3 januari 2024
Antwoord van Fire Protection Online Ltd
We provide the service we'd like to receive ourselves. We put a lot of effort into ensuring parcels are well-packed and delivered quickly.
Thank you!
Tasha
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.