www.fireworld.co.uk Reviews 69

Bought a fire, fab price, quick delivery. Thanks.

I ordered my gas fire on Wednesday the 17th of February. The fire was scheduled to arrive on 22nd February. It arrived on the 19th of February. All the replies to my emails were promptly dealt with respectfully. Great service from a great company. Would highly recommend

Really not sure if they even exist. Tried the telephone and it says calls are not being received at the advertised number. I’ve had no reply to my last three emails. They have my money, the fire was broken on arrival and this has been returned. I have proof they have taken delivery of it back. Late addition. I have now been advised a refund is forthcoming, so the emails are getting read. The phone line however, still says the line is not accepting calls. I’m sure the pandemic has affected business, but it also causes worry from the consumers point of view.

To start Fireworld where quick to respond and helpful on the day of my purchase that was which made me think they are reliable and informative. Since then however I can’t get hold of them by phone or email never answered or responded to I have tried for 2 weeks to find out when my fire is coming and now their phone lines say they aren’t answering on the number. I have paid for my product and can’t do anything about it at the moment

I ordered a fireplace on 08/11/20. I had an email on 09/11/20 enquiring about my address, I responded on the same day. I heard nothing back. The money has gone from my bank account. Still heard nothing from them. I have followed them up with another email. Still nothing. Their phone lines cut you off during their opening hours or redirect you to the website or email. I can’t get hold of anyone. As it stands, I still have no fireplace, no contact, money taken and no way of getting hold of fireworld. I wouldn’t order from them again. I will now seek to reclaim my money.

I originally posted a poor review for this company as our order - a £500 fire- went missing. Unfortunately the order wasn't tracked so we had no idea that it had gone missing and obviously Fireworld were unaware we had not received the order. Once we had raised the issue a replacement was sent out within a couple of days and this time the order was tracked and delivered on time. Fireworld have resolved the issue and the fire is just what we wanted. Had the first order been tracked then it would have been 5 stars.

72 Hour Delivey claim is misleading and a lie

I ordered and paid on 7th October 2020 and am still yet to recive a call to arrange delivery 19th October 2020.

Fire World customer service is poor and all by email and they dont answer the phone

Best advice is order your stove else where

Had two fitters rich and colin. They were excellent very hard working, polite and chatty. My chimney was blocked which they didnt know till they started and they worked relentlessly at unblocking it for for 3 and half hours. They stayed until fire was fully fitted which was 7.30 PM. The fire looks brillant and frank in the shop who helped me was a lovely guy. Nothing was too much trouble for them.

Prior to purchasing the Eden Elite slimline gas fire the technical department provided knowledgeable advice on suitability, performance and installation. Whilst fireworld do advertise price match, I found their price included essential "extras" which their competitors charged an additional £112.00, so I didn't bother comparing.
On-line ordering was simple, delivery was free.
The product arrived within four days. It was well packed and the carrier couldn't have been more helpful and patient whilst I checked for damage. In all a smooth cost effective purchase. Thanks.

Really pleased with my new fire, had an issue at the start ( my fault ) but Carol in customer service was extremely nice and nothing was too much bother, would really rate this company for their before and after service.

Regards Margaret

Very pleased with my fire. It was extremely well packaged so that it arrived in perfect condition and delivery as expected.
Highly recommended.

Bought a Valor Fires Homeflame Harmony HE Gas Fire which arrived on time & to budget.

Excellent value for money and good service. On delivery one component was damaged, this was dealt with quickly and without fuss, very pleased.
DB

This is an excellent company selling top quality products - my order went very smoothly, fair pricing and delivery as promised

Customer service good for advice. But Found it annoying you had to send an email to get a response after we had brought the fire. Took a couple of days for someone to get back to you.
Brought a fire belly 2, double sided. Does give out heat and looks very modern. But smokes a lot at times when you open the door to put more logs on.
Had a chesney burner before wish I had paid that extra and gone with one of these again.
But this is just my opinion.

Great company. Bought a gas stove. Saved £250 compared to other retailers. Very helpful guys on the phone and i could not be happier about recommending this company.

Their email after purchase said they would let me know once with a courier. Didn’t hear anything from anyone until the pallet lorry was outside my house and ringing the door bell. He then rang my mobile I work over an hour away from home. I told him we should of had a phone call to book a delivery time he said I’m ringing you now. Bit late when your outside mate. I had to ring my wife luckily she wasn’t working too far away she got home in 10 minutes shame we didn’t keep him waiting longer really. Log burner is really good and excellent value for money my chimney sweep is always jealous when he comes round.

got exactly what I required nobody trying to push something on me that I didn't require ,great service great price

I wanted an electric, but authentic looking real fire to fit in an existing old fireplace and that's exactly what I got. It's perfect and looks like it's just waiting for a match to light it.