FirstPort Reviews 22.628

I had asked fp for breakdown of invoices
for 2024. That was in April 25 . I was told 6 months later the want give me copies
of invoices because I am leaseholder.
Also asked bank statements for reserve
account not provided. We have got over
£142000 in reserve account.Again for 2026 the wanted to over £45000.TA got
them down to £10000. Also our garage shutters were broken fp came back with
a estimate of £32000. TA Challange fp
We got 3 more estimates £13000. I can
wait to get rid fp .fp is worst management in the UK. I will get reply
in few days from customer service it generic nothing happens

Always a pleasant welcome from this lovely lady. Eager to help and very supportive in times of difficulty or illness. We are lucky to have such a good manager. So pleased she is on the Firstpoint Team.

My issue or problem is not connected to day-to-day service from FP, ground/maintenance fees, general cleanliness and upkeep, or the regularity of our refuse collection. The NHS is compelling us to have an extra 11 minutes of sleep, more deep sleep, and ensuring our physical and mental well-being. This is a basic human right to try and achieve to support a government initiative to reduce heart attacks, strokes, and general ill-health complaints. It seems fair that I or my wife, or our children, would like to embrace this opportunity to live a longer, healthier life filled with happiness and vitality. There is (of course) a massive hole in the road to achieving supreme health and wellness. An 85 to 120 dB noise that stalks us like an apex predator in the wild. It snarls and claws its way towards our helpless family as we scramble to prepare for a prolonged and vicious assault. You hear that evermore familiar noise from far away faint to smashing the door down in a brutal home invasion. Children cry, animals scatter in fear, trying to find sanctuary and safety in the smallest of places. Our counterattack is to rock out the ear defenders as we attempt to soothe and comfort our autistic son, who starts rocking in his bed, clamping his hands over his ears in sheer sensory terror! Our other son, who suffers from Developmental Language Disorder, tries so hard to vocalize the sheer terror of this auditory assault; however, he remains stoic and determined to weather the storm of this sonic surprise! Escaping to the balcony is fruitless; leaving via the front door exposes the true devastation: the familiar collection of tired, angry, and disoriented neighbours (usually in dressing gowns) shaking their heads and making upward gestures to some higher power. Eventually, the red fire trucks appear. Our brave firefighters dismount, ready for action... but wait, they have the same familiar expression as the fearful villagers: the shaking of heads and fists, the look of the defeated, a thousand-yard stare. A £420 round trip per fire engine, racing the 0.3 miles with the siren drowning out the profound sense of indifference and apathy of yet another waste of government funding. It is a dangerous waste of resources and monopolizes a much-needed and underfunded service. Two engines making their way to our development for the umpteenth time that particular week to turn off a ‘sensitive’ alarm system could be catastrophic if an emergency event or incident occurs at the same time. In conclusion, our sleep and relaxation time is being disrupted, and young children, including babies, are jolted awake and traumatized (and traumatized) on a regular basis. Scared young children will be terrified to sleep alone and scramble to get into bed with their parents. A restless and fraught 20, 30, or even 60 minutes of blistering noise turns into a deep sleep dead zone as practically a whole family shares a bed, praying that the noise beast does not return to claim more sleep victims who, due to excessive tiredness and fatigue, will be lucky to cross Fleet Street safely without being struck by speeding Ubers to attend a long, painful shift at work or fall asleep at their school desk. To keep this brief, I can’t even speak for our poor, dear animals who suffer regular sensory overload and sheer terror. To present a veterinarian fact, dogs have a hearing frequency range between 40 Hz and 60,000 Hz (60 kHz). Cats are even more aurally assaulted, having a range between 48 Hz and 85,000 Hz (85 kHz). Both detect sounds 4-5 times farther away than us mere humans. In conclusion, the sounds of alarms going off from multiple directions create an experience for animals that is terrifying and a physically painful ordeal. For us humans, disrupted rest and sleep are bad for our physical and mental health. Our children are greatly affected and scared. As are the elderly and disabled. The net result is that nobody reacts to these alarms with any sense of urgency and the intended benefits of saving lives is massively inflated if tenants are ignoring these warnings, cranking up their headphones or hiding under the duvet in disgust. If, heaven forbid, there is an actual fire the effort to protect life and ensure a swift and speedy evacuation will be a shambles and unfortunately may cost us dear. Please note, dear reader, that under the Regulatory Reform (Fire Safety) Order 2005, if a management company fails to maintain its fire alarm system, causing frequent false alarms, it can face legal ramifications. If the risk is extremely high, prohibition notices can be served, restricting access to our properties. Persistent false alarms can be seen as a breach of our tenancy lease under the ‘quiet enjoyment’ clause. Document, report to management (either FP or housing). Thanks

There is lack of communication and there needs to have a urgent fixing and make it more inviting. Need new carpets. We need a barbecue area so we can socialise outside. We need to have a person that if we have a problem we can speak to someone and get it sorted

Totally incompetent bunch of crooks!

Takes ages to get anything done and eventually it will be done incorrectly or with no respect to quality or workmanship.

Even afraid to open comments on LinkedIn to allow people express their opinions on their performance!

Linda, development manger of Sycamore Lodge -
Reliable,gets problem sorted quickly, pleasant personality, easy to talk to
Thank you for your help.
Suki Tan Flat22

Very poor management of a building development. Fire alarm system is faulty and goes off multiple times a night sometimes scaring my special needs children. Our building is at high risk of fires due to cladding they won't sort them out and even blame the residents. If we try to do anything like remove a alarm from the bedrooms so our children don't get scared they threaten to fine us. City point Brighton Paul nason and Helen keeping are doing nothing about it

Before I start this is not a reflection on our Development Manager but the company itself.
We have lived at Homecroft for nine years and unfortunately things have steadily gone done hill.
It’s a mixed complex of leaseholders and renters of property for over 60s independent living.
There have been many problems lately that are just not being dealt with including one renter who is putting other residents lives at risk by causing fires in her kitchen ( poor lady has dementia). We have another renter who is dirty, smelly and very rude, he blocked my way in the corridor the other day but I managed to get past. We also have two drug dealers here but they are leaseholders. Yes it’s a fun place to live. Since living here we have organised a social club and have just started a tenants association. Our latest problem is the change over between analogue and digital call system. Basically we have had hardly any information regarding this apart from each flat will be paying around £2,500 for the pleasure. It’s disgusting the way we have been treated here and seeing others struggling with the same I wish we never came here.

The building I live in is very dated. There’s obvious deterioration around windows and doors but FP makes excuses about the work required. I live in retirement flats but residents are treated as though they are in a nursing home.

Natasha is a very welcoming house manager. She has a really positive approach with the residence. Has created an enjoyable place to live a real community.
Easy to talk with and knowledgeable and assists in any way without being intrusive.

Janice, site manager is always friendly, helpful and welcoming.

Lack of response from anyone.
As we come to the end of a third month trying to complete the sale of my property FirstPort have ignored emails and calls from our solicitor, fobbed us off with excuses and because of their lack of communication our house sale is now in jeopardy of falling through.
We have had no invoice from FirstPort in 8 years even though they claim to be the management company for our part of the estate. Our last invoice was 2017.
Answers needed by our solicitor are simple enough...
Confirmation that they will not backdate any service charge payments
There is a rent charge against the property which has not been collected in 8 years. Are they going to request this, if not can it be removed from the title?

I ring 0333 number and nobody is ever available to talk and nobody responds to emails.

Please can somebody who monitors this channel get in touch with me. This needs to be done this week as my buyers will pull out of the sale. Will firstport admit liability if it incurs me extra and unreasonable costs?

Communication is absolutely shocking. Year after year they can’t get our January invoice out in January! No signed off accounts for three years.

Martin King has promised that his customers would see an improvement?

Personally I have seen a decline.

Trying to sell a flat where FP are managing agents . Truly horrendous. Waiting weeks for responses to Enquries. Obviously can’t speak to anyone in the Service Charge dept . Stress has made me ill, will probably lose buyer and this is costing us so much money which we simply cannot afford . Feel helpless and hopeless

I have been unable to access the FirstPort website for several weeks. I went to the library and tried on an independent device in case it was my own IT equipment. In fact, looking at social media many people are having the same problem. Despite raising it as an issue several weeks ago I have still not had a response or any indication of what the problem is or when it might be fixed. This is very disappointing.

It was great experience in Denehyrst court in Guildford . Manager Christy Howard is so lovely and kind .

If zero stars were an option, that is what this would receive. There are occasionally decent people on the ground, but they tend to be worn down or redirected into practices that serve the corporation rather than residents. The problem is not individuals so much as the system they are operating within. FirstPort functions less as a service provider and more as a revenue-extraction machine, benefiting both itself and its network of preferred contractors and third parties. Service charges are driven upwards through a mix of unnecessary works, poorly executed jobs that require repetition or correction, overpriced work, and, at the same time, a failure to carry out essential maintenance.

Julie is Helpful , and keeps you updated on things concerning finch court

Quick to answere and helpful .spoke to Stephen

I pay hundreds in service fees to live in a building with faulty fire alarms and threats of fines and prosecution to MYSELF, to cover up the incompetent staff at FP. I have asked multiple times to make formal complaints about this, FP rejects and ignores my requests and then informs government MPs that this has never happened! Luckily I keep a paper trail and have exposed you to our local MP.

I look forward to seeing your downfall as a company, it is becoming more obvious in the media what scammers you are, and I can only hope that it is not at the expense of our lives, as you are forcing us to live in an unsafe building. How you can sleep at night after what you are putting children through in their own homes? DISGRACEFUL

Beware of Helen Keeping who denies that FP are in anyway responsible for our safety on site and say it is all down to developers. Your company is paid thousands each year by tenants (against our will, as we want you gone) and you let families live here with FAULTY FIRE ALARMS

Edited to add - I don’t know why you are replying to me about residents “tampering” with alarms. We have been told the alarms are faulty and that is why they are sounding. 12 times over the weekend, 12 whole times of being evacuated due to faulty alarms. Stick to the relevant story and support residents - if you had any care or consideration then you would be standing with us. You stand against us. I will leave reviews outing you every day for what you are encouraging and passing the buck on.