First Thought Financial Reviews 930

Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my options, making sure I chose a plan that truly fit my needs and goals. What stood out most was his honesty and genuine care — I never felt pressured, only supported. Thanks to Ben, I feel confident and secure knowing my family’s future is protected.

The agent I spoke with was extremely polite and took the time to really understand my needs. Before diving into the details, they asked me why I was applying for life and income protection insurance. This thoughtful approach made me feel heard and ensured the advice I received was tailored to my situation.
Everything was explained clearly and efficiently, with no pressure,just genuine help and insight. I appreciated how straightforward the process was and how well informed I felt by the end of the conversation. Excellent service all around!

Very good service
Was a pleasure to deal with

I had a friendly and polite conversation with Michael who just called to see everything was still ok with my policy. No changes are needed so all ok! He responded well to another question I had, so all in all a really pleasant call! So far, all I've had is good experiences with the team!

Very helpful
Great Service

Really professional and personable service, would definitely recommend to others

Ben is oz very explicitly in all as conversation
Is give the best option
Very clear and honest
Thank you

Fantastic customer service support
Very helpful and knowledgeable

Courtneay was V helpful with sorting my income protection policy and made sure its what I needed whilst not being just another boring sales guy. Actually has quite a laugh getting it set up. Props to Theo for picking up the case whilst Courtneay was on holiday and helping there.

Thanks guys - appreciate all your help 🙏

The patients and understanding of my Financial advisor was out of this world. I appreciated the time he took to explain everything to ensure I had the right cover for me. Thank you for all your help Ashley. Seyi

The way the advisor professionally spoke with me and took time to explain things to me it was really amazing.

Spoke to Virren Parmar about income protection insurance
Very helpful
Knowledgeable
Answered all my questions
Explained everything really well and clear

I found Ashley squires very professional. Extremely helpful and supportive when making the decision in choosing a plan.

All members of the team were clear in their expectations.

Phil made it quick and easy to take out the policy that I required, he worked with my time constraints and got the job done without any waffle!

Friendly and polite a pleasure talking too.

Phil was very patient, informative, knowledgeable and professional. Made my journey very easy even and, when I couldn’t get what I wanted, he was quick to find me an alternative that worked. Thank you for excellent customer service and support!

Carly and Denise were a massive help as my partner and I navigated buying our first home. Always quick to help and willing to go the extra mile. Would definitely want to use them again in the future!

Renewing my Life Insurance
The Agent was very professional and answered all my questions.

Rico and Denise have been fantastic throughout the entire process! Helped us (FTB) choose a good product in the first place, got us a better rate when interest rates fell, and organised a new offer when we renegotiated the house price down.

Would recommend!