Fit2travel Reviews 82

Have a backpackers insurance with Fit2Travel. You’d expect like most other insurers with backpackers insurance for over 4 months they would offer flexibility. We moved our flights by 4 days and they wouldn’t allow us to extend our policy. First time I’ve ever experienced this with this type of insurance. Basically was told on the phone that they don’t extend any policies. Didn’t offer with any help with solutions, just told to search around for other insurance companies. Would not use again. Completely shocked by this and now left stuck for the last few days of our trip.

Completed all the information required online for travel insurance with this lot and after payment with card was twice declined. First time payment unsuccessful and then again not enough funds. After phoning them lady I spoke to didn’t seem interested,said payment would be refunded. Still waiting! Should be Fit for nothing!

I had to cancel my holiday. The fit2travel advisor who I spoke to was so kind and polite. He was very patient with me and explained what I had to do in clear and simple terms. I was hesitant, concerned and very unsure of myself about what to do. He helped so much to put me at ease. When my claim was accepted and I got all my money, back he sent me a lovely email telling me so. He also said how sorry he was for my reason for cancellation and that he hoped that getting my refund would go some way to easy my disappointment and dilemma. I thought that was so thoughtful and endearing. Fit2travel are a great company. I’ve used them many times before, however this was the first time I had to make a claim. Thank you so very much for your outstanding service.

Had an accident on holiday requiring several stitches which due to the urgency had done at a private medical centre. Didn't even think of checking with insurance as my main concern was getting treated. Anyway on arrival home phoned Fit2travel and explained the situation. The agent was extremely helpful and sympathetic as we went through the details. She sent me the necessary forms by email which I duly completed and returned along with copies of relevant documentation. Around 6 days later received a phone call confirming my claim was authorised and payment was being prepared. All in all a thoroughly professional procedure and well above expectation. I will be using them again.

After reading all the reviews I felt very nervous to work with this company. Unfortunately my insurance wasn’t viable as it was to cover a one way flight only. I called up to cancel my insurance and asked for a refund, the service was extremely clear and polite. I then received a follow up email the next day to confirm the refund was on it’s way and the full amount of £88 was back in my account within two days. I was very relieved to get my money back and the experience was seamless. Thank you.

Had to cancel holiday 2days before holiday departure due to being rushed into hospital . seriously ill .fit 2 travel and brokersure stepped in and have sorted my claim out .within 5working days of first day of claim.rang me in hospital a told me how to claim.cant thank them enough .

Incredibly helpful insurance company.
I faced several issues with my backpacking trip in Thailand and Indonesia and they helped me so much.
I can’t express how grateful I am for the support I received with the issues I faced.
I will always use these guys! They were amazing!

Got a insurance quote but I forgot to put a condition down so the week before I was due to fly I phoned them up and told them about my condition they told me that would be a extra £93 for 7 days because it was close to my holiday date I will never insurance with this company again it is day light robbery not a happy person.

Awful, fraudulent, stay away. I travelled to Turkey and became seriously ill. I contacted Fit2Travel, to be seen by a medical staff, they said "You may need to pay for the initial appointment and then once we have a medical report our claims team will contact you with regards to re-imbursing. When I visited the hospital suggested by Fit2Travel, they asked for £500, I was shocked and I didn't have this money. Fit2Travel made a mockery out of my health.

When I made this travel insurance, it didn't mention that I would be expected to pay for anything, specially a medical emergency. I would like to highlight that this was not an existing health condition, it was a medical emergency. They completely ignored what I was saying.

When I returned to the UK, my GP had to see me immediately because of the state that I was in, the GP asked why I hadn't seeked medical treatment earlier, I explained that my policy holder put me through all of this. I am still having to get treatment from my GP because my health emergency was ignored by Fit2Travel.

Fit2Travel should be reported to the Financial Conduct Authority for fraud. They take peoples money and they don't fulfil their part of the legal contract.

Very pleased with this company handled my claim very fast! Will definitely use again👍

I've just checked my details and they have covered me previously for this September but I changed it to next September as of not sure about COV19 they never carried it over and I have a policy for Christmas this year I've tried phoning today was getting told to leave a number and someone will be back to me I've now getting phone going dead I wished I read the reviews plus I have heard that they are going under please don't give them any money they are trying to cash in quickly before it happens guess what they contacted me about the policy my April 1 is fine I stupidly cancelled my September as it was going to go a head next September in between this am going away for my birthday in April I hold my hands ✋ due to the mixup with September I asked about getting discount as potentially I would have had 3 holidays insurance with them but nope she had tried her code for discount I knew when I said I will think about it all off a sudden my boss has just emailed me a code I was getting virtually nothing discounted plus they will charge me £2 for doing it.
I am waiting on a couple of prices as I am going elsewhere for them and I will be staying away from them.

Please find another insurance company, just did not want to help me, lost all my money.

YOU HAVE BEEN WARNED

Had a holiday booked for June 2021 which I had bought travel insurance for in January, rang up today to either postpone the insurance until next June as we have delayed the holiday; they asked for £55 to postpone the policy and are only offering 50% of my money back even though I have not claimed any money from them. Disgraceful. Only want the money. Do not use.

We originally purchased platinum cover back in January 2020 before the covid 19 pandemic began. We were unable to go on our 2020 holiday in August due to personal health circumstances so we asked to move the policy to 2021. They originally said there would be no charge for this but tried to charge us an admin fee. After much communication, they eventually waived the fee. Jet2 now cancelled the 2021 holiday so we rang to ask to move the policy to 2022. The company refused to move it as the holiday would be 2 years after we purchased the policy even though the policy had not been used. We asked for a refund, but due to admin fees they refused to refund the full amount. Because of this we have lost over 50% of the fee we paid.

*The day after this complaint was made, we received a phone call offering more money back and discount on our next purchase. Good customer service after they listened to the phone conversation back.

Like many other people we were meant to be going on holiday last August but due to Covid we had to postpone it to this year we were told that we could only get a 50% refund and we would also have to pay £15 admin but could transfer it to this year at no extra cost so we opted for this unfortunately in July my wife was diagnosed with breast cancer i duly informed fit 2 travel and was told that I only needed to inform them once all treatment was finished all now done (good news cancer all gone) rang them today to tell them only to be told that there is now an extra £74.54 to be paid as it now an existing condition. Basically told if we didn’t want to pay it we could cancel the policy but we would only get 50% back less £15 admin fee. Needless to say not very happy with the company and wish I had seen all the bad reviews before purchasing the policy. Update fit 2travel rung my wife today and told her that they were sorry for the extra charge and agreed that now she is Cancer free that they had made a mistake and have said they will refund the extra payment can only congratulate them on their quick response and actions

Shocking company!! DO NOT USE!! I wish I read the reviews 1st. Refuse to pay out over cancellation even though it clearly states that I'm covered upto the value of £2500 for cancellations. I've made a complaint to the financial ombudsman

VERY GOOD COMPANY HELPED ME WITH EVERYTHING GREAT SERVICE GREAT EVERYTHING!

My partner has tried yet again to claim money back when his trip was cancelled. Why sell insurance if you are not prepared to pay out? They have awful reviews across the board - do not use!

It was good to see that Fit2travel looked into our policy refund issue and found that it was an error. Much appreciated.

Took out insurance with fit2travel in December 2019 - they refuse any refund as apparently its my fault that I'd not seen the current pandemic in my crystal ball. Just another rip off insurance company.