Scam artist. Purchased two machines. They arrived after some awful customer service. Now I need them serviced using the service package I purchased. Nothing. Crickets. This coward, Jim Rosen, has move... Toon meer
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Folks, I call this the "non-customer service company". As well confirmed by the overwhelming number of one star (mostly because zero stars not an option) these guys are liars and thieves. Fortunat... Toon meer
I recently needed a new motor drive belt for my CardioZone Foldaway, which was purchased from Fitnessblowout.com a few years ago. When I called I reached a gentleman named David. He immediately help... Toon meer
This company has false advertising on their website. They use hard pressure sales and bait & switch tactics. They lied to me regarding their pricing, return and cancellation policy. They label thei... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Fitness Equipment, Exercise Equipment - 50% Off Sale Factory Direct Prices... Club Quality Fitness Equipment at Warehouse Prices
Contactgegevens
2210 S Sepulveda Bl, 90064, Los Angeles, Verenigde Staten
- 800-348-4537
- augustine@fitnessblowout.com
- www.fitnessblowout.com
2,1
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105 reviews
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DO NOT PURCHASE FROM FITNESS BLOWOUT
Zero customer service response. No way to contact a live person who can help you, and they honestly don't care about follow-up.
Even though I PAID IN FULL they still reported me to a collection agency and will not stop the collection agency from calling me.
Avoid these guys like the plague.
13 maart 2009
Review zonder uitnodiging
Antwoord van Fitness Blowout
We encourage this customer to contact us so that we can address this immediately. We have a customer service department that is open from 9 am to 5 pm PST M - F. We would like to speak this customer to resolve this matter. We would not have reported a customer to a collection agency unless money was owed. If this was an error, again, we ask this customer contact to resolve this. This is very serious and we will not treat it lightly. We strive to make customers happy and if this was an error on our part, we will be happy to go above and beyond to make this right.
DO NOT PURCHASE FROM THEM!!!
This company is full of lies. The "free $500 lifetime" guarantee? Nonexistent. My elliptical is only 1 1/2 years old and the LCD is broken, the pulse rate doesn't work, and now the razor thin wire to the AC adaptor wore out into 2 pieces.
Guess what. I get nothing. I call them and they tell me to go to Radio Shack or refer me to a company who will come check it out at about $35/hr + parts.
Their price match guarantee is worthless too. Due to the "$500 lifetime warranty" they refuse to match any prices, saying their package is different. Well guess what, look at all sites and they're all the same. 1 year labor, 5 years parts. So I paid $1799 and saw it elsewhere for $1100. Just great.
When I complain I get nothing but attitude, attitude, attitude. I've contacted BBB and they even lie to BBB. Can you believe it? I can. I'm taking them on in court and obviously, I'm going to win. Anyone wanna join me? :)
7 maart 2009
Review zonder uitnodiging
Antwoord van Fitness Blowout
A lot was said in this review that is inaccurate and incomplete. We do have a lifetime warranty on every unit sell as we rigorously research and test each unit we carry. We hand pick the best of the best that each respective manufacturer has to offer. Our lifetime warranty, as written on the invoice, covers the flywheel, drive motor, welds, pedals and structural frame for LIFE! The warranty unfortunately does not cover electronics beyond the first year from date of purchase. Our price match guarantee will be honored so long as the deal is identical. We offer a free lifetime warranty and free shipping that most other companies cannot compete with. If the customer wishes to decline our generous lifetime warranty, we will gladly match the price. Accusing us of lying to the BBB is a very serious accusation that has no merit. This is absolutely false. We have an outstanding reputation and rating with the BBB. We have been in business for over 24 strong, healthy happy years and would have not reached the stature we have obtained in this industry if these above statements were true. We understand that our customer is frustrated but we can sell parts to the customer to get her unit operable again. We encourage our customer to contact our customer service department so that we may help our customer. We are a family owned business and would not treat our customers this way as we value them very much. We will be happy to make any concessions to compensate our customer however we can.
NO LIFETIME GUARANTEE - NO 45 MONEY BACK GUARANTEE
There liftetime warranty does not exist. It has been 4 months since I put in my request to get my treadmill fixed and nothing. The manufacture says that they are waiting on this company to fix the problem. They do not have a 45 money back guarantee, they have an "exchange only program." Consumer beware.
22 februari 2009
Review zonder uitnodiging
Antwoord van Fitness Blowout
Without knowing the particulars of this situation, we can only comment generally. The lifetime warranty coverage is clearly outlined on each invoice. Treadmills come with one year labor and all parts for one year, thereafter, the drive motor, running belt, running deck, frame and welds are covered for LIFE. We ask our customer to call in to get this matter resovled. We would have not survived as an industry leader if these occurances were typical. When dealing with third party vendors, uncontrollable delays may occur and unfortunately for us, we are the company that gets the complaint by no fault of our own. Each brand we carry has their own respective tech support department to troubleshoot units and ship parts as needed. We encourage our customer to contact us so that we can mediate between the vendor and our valued customer to resolve this matter. We apologize on behalf of the vendor or service provider for these delays.
DO NOT PURCHASE ANYTHING WITH THIS PEOPLE
I received my machine 1 month later and it was not the one I ordered but a bigger one that does not fit in my house. Now, I want to cancel and I want them to pick up these two huge boxes that are in the middle of my living room. NO!!! they have to follow protocol, that means that I have to wait until the cancellation is procesed and I have to pay for all shipment expenses. What? It was not my mistake!!! Why do I have to pay the shipment back of a machine that weights 750 pounds when it was not my mistake? I did not order the wrong machine!!!
Now, just hoping for this nightmare to finish, but how? when as soon as I go to my house I still have those boxes in front of my front door!
This can not be true. My husband christmas present has become Nightmare after christmas!!! his present will be the 300 or more that the shiping will cost.
29 januari 2009
Review zonder uitnodiging
Antwoord van Fitness Blowout
Unfortunately, mistakes occur when dealing with third party vendors and freight carriers. If the an incorrect unit was shipped, we will coordinate the proper unit to sent and the incorrect unit to be shipped back to us at no expense whatsoever to the customer. We apologize on behalf of our vendors for the error that occurred and would be happy to resolve this. Under our company policy, we reserve the right to correct any error made by a freight carrier or vendor. If the customer elects to not cooperate when errors arise, we do have cancellation fees that apply. Without knowing who this customer we are not able to comment on the specifics on this matter. We strive to satisfy all of our customers and from time to time, we fall short of perfection. We have been in business for our 24 years and it is because instances as such are not commonplace. When mistakes happen, as they will from time to time, we will make this right for our valued customers.
No service
On 11/28/2008 (Black Friday), I ordered a CardioZone CG3HR Elliptical from Matt at FitnessBlowout.
On 12/23/2008 (while out of town), I received a call from Matt, informing me that this Elliptical was not longer available and that I would need to choose another.
Upon returning home on 12/30/2008, I tried to reach Matt by phone to discuss my order - no response to my message. The next day, I called their customer service department, was told that Matt was with another customer and would get back with me later that day. After the third call to the customer service rep, he left me "on hold" until Matt was available to take my call. Matt did recommend another elliptical - FreeMotion fs6. I told him that he needed to credit my credit card for complete amount of the original order before I would place an order for the second. He said that was fine, that he had to speak with "Joanne" (billing dept?), that he would send me a confirmation email, and that the FreeMotion fs6 would arrive within 7-10 days.
I heard nothing further from Matt, no email, no phone call, and my CC was not credited so on 01/06/2009 (again after several calls to him and to customer service), I reached Matt and asked about the status of our transaction. At that time, he emailed to me the invoice for the second elliptical and explained that my CC would be credited with the difference in price. I said that was not acceptable...I wanted the entire amount of the first transaction to be credited before charging the second. He claimed to have "misunderstood" and that Joanne would call me within the hour. I waited three hours....then I sent Matt an email demanding he credit my CC and not to charge my card for the second elliptical. No response. I then went to the FitnessBlowout website to email their customer service dept and billing dept...the email site didn't work!! The next day, I left a phone message for Joanne...no response. I also tried to fax a message to to the fax number on their website...the number rang and rang...the fax wou
UPDATE: My account was credited and the general manager (Steve) offered a better price on the elliptical.
11 januari 2009
Review zonder uitnodiging
Antwoord van Fitness Blowout
We are happy that our customer was taken care of and this issue was settled. The sales rep, Matt, is no longer with our company. We had to terminate his employment due to the way he mishandled issues such as this one above. Unfortunately, this customer was one of the people affected by Matt's poor follow through. Being a family owned business that is not owned by stock holders, we do not tolerate customers being treated in this manner, thereby we had to let Matt go. We are sincerely happy that we were able to give our customer a better unit at a lower price given the circumstances. We will make every effort to appease customers and this is a fine example of us doing so. This is part of the reason we have been so successful for over 24 strong, healthy and happy years with over 200,000 satisfied customers.
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