Five Guys UK - Oxford Reviews 

Staff at this store refused to allow a 3 year old boy and his 5 year old brother use the toilet before I had bought something. Having explained 4 times to the staff that we were going to have lunch there, but having walked for 15 min from the Natural History Museum to the store, saying to the till staff we were coming back and just running to the loo; the manger came over and blocked us from proceeding! He explained I had to buy something before the boys could use the toilet. I said things were desperate and we needed to go now. My 3 year old was sobbing saying he needed the toilet. The manger refused to allow that. So we left and ran next door to the Wimpey who were very happy to accommodate. Even with very low expectations of the fast food industry what kind of person does that! What kind of firm employs those people.
So having had a family tradition of every school holiday going to the museums in Oxford and getting a burger before getting the bus back to Woodstock, I will never ever ever set foot in a Five Guys again. Black listed! Well done mr manager! Employee of the month! I implore everyone who reads this to avoid this store at all costs and show them children are at least as important as profits!

They gave the wrong order to someone without checking for evidence of buying