Flight Centre UK - Flight Centre Romford Reviews 

Hannah was helpful and patient despite the difficulties caused by cancelled flights through the Middle East. She obtained the promise of a refund for me and then set about booking a later trip which seems to have worked out well. She was quick and responsive.

Mel in Romford office has gone above and beyond in helping us when war broke out in the Middle East. She managed to obtain a full refund for our planned Dubai/Maldives trip and spent some considerable time looking for alternatives for us. Thanks so much.

International travel can sometimes be a logistical nightmare and having some one to help you with the arrangements getting there and back makes the whole adventure much easier. I have always used Flight Centre and have nothing but good things to say about their service. Over the past 10 years or so i have had the pleasure of dealing with Melanie Hill at the Romford branch and i cannot praise her kindness and help enough. The world needs more Melanie Hills.

Melanie Hill has assisted me over the years with my travels to the USA and Australia. This time it was an Australia trip. I always trust her judgement and she is knowledgeable and I feel safe that all the travel details will go well. She helped book my first night and ensured I knew how to access the hotel. The flights all went to plan. I will always use her help for my long trips. Thank you, Mel

I found the Flight Centre and, in particular, Amy to be helpful, friendly and efficient.
They also provided useful information about pre - entry requirements which were not known by me at the time.

I find the flight centre to be professional , knowledgeable and very friendly - Amy has helped me on more than one occasion , and is very good !
Thank you

Keeley has consistently given us a warm, friendly, efficient and tremendously reassuring service.
We would recommend her without hesitation and continue to use Flight Centre for our travel arrangements.
Long may it continue!

Melanie is a true professional who has booked flights for me on previous occasions. In addition to booking my recent flight she answered all my queries regarding hotel stopover, my flight was long haul, and helped me with signing up to the airline's loyalty scheme. Always friendly, patient and proficient

Melanie Hill has helped me over several years to plan my trips to Australia from Edinburgh. She is always fast, efficient, friendly and time after time provides a fantastic service. Thank you

good service and most importantly when checking something they came back to you and gave feedback

Excellent great service

During this time where flights are being cancelled, I have a flight scheduled for departure 23.03.2026, I did not want to harass staff but still wanted to make contact. Amy has been professional and answered all my queries, She has made this experience less stressful at what must be a very busy time for you all.

Sophie Curtis was amazing and so helpful in the Romford Branch would not use any other agent and would highly recommend

The Flight centre are well established and trustworthy company that I've used before and thanks to the professionalism and helpful manner of Amy and her colleagues I'm sure I'll back.

Thank you you Amy for the wonderful service and making everything stress free.

Phoned the flight centre. Sophie was very helpful with my enquiry. She gave me lots of options on my flight to Australia.

My upcoming trip to Cuba had been cancelled with only 3 weeks to go (not booked through Flight centre and through no fault of the booking company), however, this left little time and inflexibility to book another holiday, Holly was exceptional, she spent a few hours with me going through a couple of options, she was very patient and informative, we eventually settled on a particular tour and she sorted everything out for me within the week.
I went back to The flight centre to discuss transfers, Holly was on a day off but Amy was equally as accommodating and patient, very friendly and approachable and I left there with everything all sorted! I can now look forward to my upcoming holiday knowing all of the details have been sorted - and explained!

Amy Burns is an absolute asset to the flight centre. Even supporting me while I'm away trying to help and find flights with all my new requirements as I decided to stay longer. She's been there from the start and always replied, sometimes within minutes. All I can say is thank you Amy and the flight centre. It feels very reassuring having an actual agent as a human which is so rare and hope the flight centre keeps this up. Have used you several times over 12 ISH years and every time it's been really smooth.

We booked our trip to Costa Rica through Holly at the Flight Centre in Romford, and we couldn’t be happier with the service we received. Holly was incredibly patient with us throughout the whole process, taking the time to suggest different ideas and options until we found exactly what we wanted. She really listened to what was important to us and worked hard to create the perfect trip within our budget. We’d absolutely recommend Holly to anyone looking to book a special holiday – thank you for all your help!

Mel at The Flight Centre is so helpful. I've previously booked flights with her and didn't hesitate to contact her again recently when looking for more flights.
She goes over and beyond and nothing is too much trouble.
Highly recommended!