One of my knives had a fault in the steel. Communication about it was exceptionally quick and the item was replaced without hesitation the very next day. Exemplary customer service that is so often la... Toon meer
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Lees wat reviewers zeggen
I bought the wrong size roasting tin from a show. The correspondence from the team was fantastic and changed the items around very smoothly. Fantastic service from start to finish.
I absolutely love my flint and flames knives, I now have a good collection from paring knives through to a rather lovely Cleaver and I also have knife block and board now. The knives are really excell... Toon meer
Bedrijf heeft geantwoord
I spoke to a real person (apologies, I have forgotten his name , to order a knife for my nephew’s birthday. I have previously bought several knives from Simon , at different country shows / events... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Flint & Flame UK creates high-quality kitchenware and outdoor cooking products built to make cooking easier, more enjoyable, and consistently delicious. Known for our precision-made German steel knives with comfortable, well-balanced handles, we also offer a growing range of tools and equipment designed for serious home cooks and professionals alike. Alongside our award-winning knives, ranging from versatile chef’s knives to specialist fillet and boning blades, we also produce premium cookware and outdoor cooking solutions, including our popular wood-fired plancha. Perfect for grilling meat, fish, and vegetables with incredible flavour, it’s just one example of how we combine performance, durability, and style. Trusted by chefs, food lovers, and game enthusiasts who value tools that genuinely perform, Flint & Flame knives are built to last and backed by a 25yr guarantee. From the kitchen counter to the garden grill, our philosophy is simple: create quality equipment that feels great to use and delivers exceptional results. Whether you’re preparing a quick midweek meal or hosting a feast for family and friends, Flint & Flame’s knives, cookware, and outdoor products give you everything you need to cook with confidence, precision, and flair.
Contactgegevens
Brookdale Farm, RH14 9EA, Billingshurst, Verenigd Koninkrijk
- 01403 740320
- info@flintandflame.co.uk
- www.flintandflame.co.uk
4,9
Uitstekend
2K reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Excellent service
Excellent service, knife sent within 1 day, brilliant knives all round, definitely recommend, thank you.
21 april 2026
Review zonder uitnodiging
Competitive and quick
Always great products at competitive prices. And a very efficient despatch and delivery service.
9 april 2026
One of my knives had a fault in the…
One of my knives had a fault in the steel. Communication about it was exceptionally quick and the item was replaced without hesitation the very next day. Exemplary customer service that is so often lacking in a lot of retail companies. Thank you!
31 maart 2026
Outstanding customer service
I bought the wrong size roasting tin from a show. The correspondence from the team was fantastic and changed the items around very smoothly.
Fantastic service from start to finish.
7 april 2026
Splendid housewarming gift for our good…
Splendid housewarming gift for our good friends
4 april 2026
Awesome business
Awesome business. Awesome product, great customer service! Whats not to like!
26 maart 2026
Boxed carving set
I received the carving set and am delighted with the quality. Unfortunately the wooden case in which it arrived was damaged, the hinge screws were not fixed securely resulting in the lift-up lid wobbling about, and it seems this cannot be fixed because the screw holes are too large.
Such a shame because i dont feel able to gift it in the box now.
1 april 2026
Antwoord van Flint & Flame UK
We're really sorry to hear the box arrived damaged, that is absolutely not what we would want, especially as it is a gift. A member of the team will be reaching out to you shortly to arrange a replacement.
Amazing product and great customer…
Amazing product and great customer service. Highly recommended.
24 maart 2026
Prompt customer care
Prompt customer care. Fantastic knives. Wonderful after-sales care.
27 maart 2026
Ordering was easy and delivery very…
Ordering was easy and delivery very fast. It's an addition to our collection for my husband's birthday. So looking forward to him be able to use it.
19 maart 2026
Problem with paring knife
Problem with paring knife, no issue, replaced it without demur. V good.
19 maart 2026
Following a slight problem with a…
Following a slight problem with a previous purchase, the company sort things in a fast , efficient, friendly & professional manner. I was impressed with the quality of service I received & would use this company again.
25 maart 2026
Great knifes and customer service
Bought as a gift for my husband and he says the knife is amazing! I was a bit stuck what to pick for him but the customer service guys were super helpful helping me choose. Will absolutely use again and hubby is looking to build up his knife set over the year.
28 januari 2026
Great products and amazing customer service
Having purchased the wrong set of knives, they have been great at making arrangements to deliver a replacement set and collect the original ones…great products and amazing customer service, can’t recommend enough
24 maart 2026
Lovely knives
Lovely knives. Great quality and feel. Extremely sharp.
Expensive but bought on a special offer which helped a lot.
23 maart 2026
All great
All great. Great products, great communication, great delivery. And especially great to be able to speak to somebody on the phone!!! oh Okay Thank you.
23 maart 2026
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