Flint Bishop Reviews 

Recieved a letter from this company on 2/8/24 saying I owed British Gas £1249.91. Upon checking my gas bills I discovered I had not been sent a gas bill since October 2023. Phoned British Gas gave a reading and was assured I would be sent a bill straight away. Nothing happened! Why won't British Gas send me a bill? (which would be paid straight away). I have been a customer of British Gas since 1972 and always paid my bills on time. For some reason these solicitors decided to send the threatening letter to my wife who suffers from dementia and caused her much distress. They did not sign the letter so there is no one to contact. Perhaps Flint Bishiop will send me a gas bill as they must know what the £1249.91 is for or they would not have sent me the letter in the first place! I shall wait for a reply but I do not expect one. All I can say is W.A.L.O.W's.

I have had a very mixed experience with solicitors in general and also within Flint Bishop, but if they were all as helpful, prompt, knowledgeable and honest as Will Harper then I'm sure the company would excel. Too often solicitors use the clients lack of legal knowledge as a carte blanche to generate the maximum amount of revenue, but in Wills case he was always honest and upfront and clear in his explanations and directions. Dealing with him has been like a breath of fresh air and I would recommend his services to anyone.

Liars, frauds, liars, frauds...

Flint Bishop make fraudulent claims against businesses on behalf of their clients DESPITE being presented in writing with the facts to disprove their allegations.

Their disgusting behaviour begins the day your letter arrives asking you to contact them - no legal trained staff available on the phone at all, no response to emails and claims that you've not responded to them.

They take court action against you DESPITE the above then beg you to back down when you do the same to them. Disgusting firm, disgusting behaviour, lack of human staff it seems and categorically a firm which should be struck off from the solicitor register.

British Gas problems again. Oh dear Flint Bishop!!
We are a firm of Accountants acting on behalf of a pub client being sent demand letters from Flint Bishop for a British Gas account which is not theirs. The address they are sending these letters to is correct, but the addressee is not our client.
Have sent numerous letters to Flint Bishop trying to amicably sort this out, but a further demand letter received this morning has meant that I have had to waste more of my time telephoning them, but could not get past security! I wonder if that is anything to do with the account is not our clients(?)
I warned the person on the telephone that if they did not deal with this immediately, Flint Bishop would be referred to the Financial Ombudsman.

I see that Flint Bishop has neither commented on nor answered the questions I posted in my review a few weeks ago.
Just to recap - I made a complaint about Flint Bishop to the Legal Ombudsman. In February & March 2024, after the Legal Ombudsman had contacted them, Flint Bishop responded to my complaint and acknowledged they had provided a service that fell short of a reasonable standard and assessed the distress and inconvenience caused to me as "significant". However, they are only acknowledging what had been obvious to me all along. It is inexcusable that the Head of Conveyancing did not also recognise it at the time. This leads me into my main complaint/concern.
It has always been my understanding that a written agreement between two parties would apply unless and until different terms were agreed between the two parties. Flint Bishop does not appear to view it that way. I paid Flint Bishop £1,080 shortly after signing the engagement letter and I deserve answers/explanations as to how they can claim in their engagement letter that "Our professional duty is to act in your best interests and we confirm that your instructions are paramount". How was the Head of Conveyancing able to ignore/overrule my instructions & does Flint Bishop really believe they acted in my best interest?
Some of the reasons I ask include
a) There is nothing in the engagement letter or the Terms of Business which states she was allowed to do so.
b) The buyers' deserved/entitled to correct information about my home & I was legally obliged to provide them with correct information.
c) I do not understand why the Head of Conveyancing had such a problem with me for trying to ensure the buyers' received the correct information. I am confident that had she given me the correspondence/information
I requested we could have sorted out the mistakes & confusion that existed between themselves & the buyers' solicitor through the exchange of a few emails.
d) Most solicitors impress upon their clients the importance of reading and understanding what they are signing.
e) I put my questions above to the Legal Ombudsman & her response was "it is not our role to get you "answers" to your queries if they have not yet been answered by the firm."
So I shall keep asking Flint Bishop until I receive a reply from them.

When it comes to conveyancing services, Flint Bishop Solicitors truly stand out. I highly recommend their services for anyone in need of reliable and efficient conveyancing. Their professionalism, expertise, and dedication to client satisfaction make them a top choice. From start to finish, their team ensures a smooth and stress-free process. I would confidently recommend Flint Bishop Solicitors to anyone looking for exceptional conveyancing services.

I would like to highlight Sara’s expertise, professionalism, attention to detail, and dedication to ensuring a smooth conveyancing process for me and my partner, she was exceptional! Her guidance, communication, and problem-solving skills put us both at ease and made everything run so smoothly.

Overall… Phenomenal!

We recently used Flint Bishop for conveyancing for the purchase of our new property. The team were very efficient and helpful. Sara Hanson in particular went above and beyond for us. Very pleased.

Elliot was our main contact and he was very helpful, he always had time to discuss issues thoroughly when we called and he kept us informed all through our house purchase which came with many setbacks. Emails were always receipt acknowledged and those emails were responded to promptly. Thank you very much.

Excellent communication throughout our sale and purchase. Kept fully informed at all times.

Acting on behalf of British Gas, chasing money for bills I don't owe. I've never been with British Gas in my 30 years of owning a home.
Best of all they know it.
Why else would you in 2024 give your contact details as a fax number???
Avoid

To add after your reply.
Why should I email debt recovery - when I have no debt?
Your letters do not refer to me by name, but as the occupier. You know full well this is modern day ambulance chasing. We have contacted British Gas who acknowledge its an error, but still solicitors letter arrive. Maybe every now and then someone panics and pays, but this is not how business should be ethically run, its an attempt to prey on the gullible.

Spoke to Frankie and she was amazing. I say this as a person who has been in business for over 25 years. So, it really does make a difference when you give the company the respect they deserve, they are after all just acting on behalf of a client and have a limited knowledge of the events. So, take that into account before blowing off steam. Thank you Frankie and long may you continue, whoever trained you needs a pat on the back as well.

I wish I had gone to another solicitor instead of flint bishop

Scam, scam, scam. My deceased dad got a letter to say he owed money to British Gas for electricity, for the period after he died. He didn't even have British Gas as an electricity supplier, when he was alive!!!

Received a short curt text message saying to contact them urgently. No other communication, no idea what they want from me or who they are acting for. Checked online and found mostly negative reviews.

UPDATE 08/Apr/2024

Received a voicemail message of which the first half of the message was unclear so just heard Bishop calling on a legal
Matter and to contact them quoting a reference number. The person calling did not even identify themselves by name in the message, but believed to be an individual working there with the initials HM.

A search of the SRA database returns that there is no individual with those initials (full name given but redacted on TrustPilot due to Flint Bishop requesting I remove the full name) registered as a Solicitor, of which I expect a real Solicitor to contact me and identify themselves if as they say in the voicemail they are calling about a Legal Matter.

I don't believe the claims made by this company. They use threatening tactics under the name of British Gas. When I contacted British Gas, they advised me to disregard the letter. If anyone is considering using this company, I would caution against it. Their reviews are
also a cause for concern.

Jessy, was a pleasure to deal with at a difficult time for me personally. Together, we achieved a better than expected outcome. If I was to be really finicky and with hindsight, it would have been my preference to meet in person at your Derby office for the first meeting. Many thanks Jessy and if I need an employment specialist again (I hope I don’t) you’ll be the first person I call. Regards Stuart

We paid a supplier for an outstanding invoice, Flint Bishop then sent further aggressive communication threatening court action for further payment of interest
We willingly paid the first figure Flint Bishop told us to pay, 5 weeks later this happens!
Outrageous bullying tactics

Probably the most unprofessional and rude company and staff that I've ever had to deal with.
My insurance claim was received by Flint Bishop in March 2023 - a year later I still did not receive my compensation and I am being sent a random email from time to time that they're 'waiting' for third party response etc. It's been 12 months of me trying to call - my agent M. H. seems to be on annual leave 100 times a year as every time I'm trying to contact her she's apparently on holidays 🤷🏼‍♀️. Not sure how she's an employee that's supposed to work on people's claims if she's off more than she's in.
Her supervisor J. is absolutely rude and useless, doesn't seem interested in doing his job, doesn't respond to emails and is most definitely not a reassuring or polite member of staff.
Most of my emails are unanswered as well as the phone calls.
If I knew the level of 'professionalism' this company represents I'd have never used them. Please don't waste your time and energy on this bunch of unpleasant clowns. It will leave you frustrated and with unanswered questions.

Scam of a company! Harassing me for money for an energy company I have never heard of and certainly never used! They’ve bulling me so much and caused me so much anxiety I have paid £600 just to make them go away, they will bully you they will threaten you, when I am feeling better mentally I will be taking them to court as u have all the proof and evidence that I haven’t used the energy company they have said

Reviews speaking themselves and it reflect this company. No Flint Bishop work here and just adopted an english name so do not expect to see or meet a Flint Bishop. Upon asking that i would like to speak with owner then was not given owners name then insisted a lot the came to know owner is totally different person than name. These people have inferiority complex thats why using english names. Coming to the point that this firm is sending letters to small companies on behalf of British Gas Trading Limited Trading As British Gas Lite, who has not even signed any agreement with our company. I will be complaining to solicitors regulatory authority about their malpractices and misconduct whatever you can name it. They are interested in some money to write letters without obtaining contract copies first from their client. We called this company to know the story and during call We asked do you have a contract copy of our company and British Gas Lite before sending any such threatening letter. Lady had no answer to that. Old company had contract which was gone bust. when we took over business as a new company signed energy contract with a new supplier totally and contract was in place with new supplier. British Gas is making up figure from their own whatever they can and they were supposed to bill old company and not us. This firm is sitting here to act on their behalf without doing due diligence. Can you send such letter to a company who has never signed any contract with this client?