Flo Sports customer service is outstanding. I sent a letter soon after I renewed my subscription, changing it to an annual price rather than the monthly I had last year. Then, I discovered that... Toon meer
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I was trying to find my granddaughter cheering at a competition in Atlanta. I found the site, but then my son texted to say she was already finished so I thought I wouldn't sign up (or so I thought)... Toon meer
Bedrijf heeft geantwoord
Add a good experience problem with solved quickly and painlessly. Issue was resolved within 24 hours thank you. But was wondering why coaches can’t go in and edit their athlete if the name is spelled... Toon meer
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awful "streaming service" - will never, ever use your company again - overpriced and undeliverable on service!! you ruined our day by the terrible coverage of the Tour of Flanders cycle race on Sunday... Toon meer
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Flo Sports customer service is outstanding!
Flo Sports customer service is outstanding. I sent a letter soon after I renewed my subscription, changing it to an annual price rather than the monthly I had last year.
Then, I discovered that Flo Sports was not going to cover the Pioneer Professional Baseball League 2026 season and that was the reason I subscribed. When I explained that news in an email, they immediately responded and refunded my money. I was overwhelmed that they understood my dilemma and resolved the issue in my favor. So grateful to Flo Sports!
17 april 2026
Review zonder uitnodiging
Great support on a Saturday night!
It was great that you even had support on Saturday night. Sasha answered all of my specific questions with specific answers, and in just a few minutes each time. I am now a new subscriber to FLO sports. It took a bit to get the app on my Firestick but it works now. Thank you!
25 april 2026
Review zonder uitnodiging
Quick response and resolution
I made an error in my purchase plan and when submitting my inquiry they responded very quickly and offered a resolution to my error. I’d highly recommend this platform.
24 april 2026
Review zonder uitnodiging
Great service
Great service. Quick response and easy to communicate with.
22 april 2026
Review zonder uitnodiging
FloSports is always responsive
FloSports is always responsive. Whenever I contact them, they respond fast and correct the issue.
22 april 2026
Review zonder uitnodiging
What a SCAM
What a SCAM. We paid our subscription to watch an event and then, and only then, were we told it was unavailable in our area. Then they can issue a refund -
BUT only after 5 days. Save your self the hassle and watch on YouTube!
24 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Thanks for your feedback, Andrew. Running into a location restriction only after subscribing is understandably frustrating, especially when you were trying to watch a specific event.
Improving how geoblocking is presented before purchase is something being worked on so it’s clearer upfront and helps avoid situations like this.
On the refund timing, the request is processed on this end as quickly as possible. The 5 business days reflects the longest case scenario based on banking transit timelines, but it’s often returned much sooner.
Appreciate you taking the time to share this.
The error was corrected
The error was corrected, the tesponse was prompt, and the people were friendly and courteous.
23 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Hi Randall,
Thanks for taking a moment to share this. It’s really good to hear everything got sorted quickly and that the team came across as friendly and easy to work with.
That kind of smooth experience is exactly what’s hoped for, so it means a lot you called it out.
Problem solved without any trouble…
Problem solved without any trouble getting it straighten out.
14 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Hi John,
Thank you for sharing this. Glad to hear everything was resolved smoothly and without any trouble getting it straightened out.
Appreciate you taking the time to leave your feedback.
Excellent customer service
Quick resolution to my issue of a double subscription. Samantha was very efficient and helpful. Fabulous customer service.
20 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Hi Coleen,
Thank you for sharing this. A quick resolution on something like a double subscription makes a big difference, and it’s great to hear Samantha was able to get that sorted efficiently.
Really appreciate you taking the time to leave this feedback.
Timely Reply and Solution
I got the reply really fast and I never thought an issue like mine can be fixed in few hours. It was a great help for me from your side and Thank you for that.
20 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Hi Adarsh,
Thank you for sharing this. Getting a quick response and a fast resolution can make a big difference when something goes wrong, so it’s great to hear your issue was sorted within a few hours.
Really appreciate you taking the time to leave this feedback.
I got ahold of you because of a charge…
I got ahold of you because of a charge that I didn't want or authorized. Who ever I was talking to figured out what happened, and gave the numbers or site to contact, I did just that and got my charged fixed, thank you for your help. It was very appreciated
20 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Hi Michael,
Thank you for taking the time to share this and for explaining what happened. Glad to hear the issue with the charge was sorted out and that the right contact helped get everything resolved.
Really appreciate you following through and coming back to share the outcome.
BEST CUSTOMER SERVICE
I was trying to find my granddaughter cheering at a competition in Atlanta. I found the site, but then my son texted to say she was already finished so I thought I wouldn't sign up (or so I thought) The next morning, I saw a charge on my account from FloSports. I must have clicked the wrong button!
I reached out to their support team, explained what happened, and they quickly issued a refund. Within just a few hours, the money was back in my account. Honestly, I hate to reach out to customer service, for any reason. However, I’ve never experienced customer service this easy. If I ever want to watch my grandchildren on FloSports again, I wouldn’t hesitate to use FloSports. Their Customer Support Team is truly the BEST!
19 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Thank you for sharing this, Judy. Really glad to hear the support team was able to step in quickly and get that refund sorted out without any hassle.
Situations like that can be frustrating, especially when it feels like a charge happened by accident, so it is great to hear everything was resolved so smoothly and quickly.
It means a lot to hear that the experience changed your perspective on reaching out, and that you would feel comfortable using FloSports again in the future.
Really appreciate you taking the time to leave a review.
Flotrack cuts off the track meet coverage before it was over
I was using Flotrack and twice, they have stopped coverage of the track meet before I could see my son's event
17 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Thank you for sharing this feedback, Mike. Really sorry you missed your son’s event, that is understandably frustrating and not the experience that should happen when watching a meet.
This is something that should be looked into more closely. A request will be sent through Trustpilot to gather a few more details like the specific meet and stream so this can be reviewed and a clearer answer can be provided on what happened.
If something like this ever happens while a meet is still in progress, support is also online and available to help in real time here: https://support.flosports.tv/
Thank you again for taking the time to leave a review.
Antwoord van flosports.tv
Thank you for sharing this, Ricardo. Really glad to hear the support team was able to respond quickly and help out.
Fast, helpful responses are always the goal, so it is great to see that reflected in your experience.
Appreciate you taking the time to leave a review.
“They did an amazing job fixing and…
“They did an amazing job fixing and updating stats. Everything was handled quickly and correctly, and they kept me informed the whole time. You can tell they really care about getting things right. I truly appreciate their help!”
18 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Thank you for sharing this, Brian. It's great to hear that everything was handled quickly and accurately, and that updates were clearly communicated along the way.
Keeping stats correct and making sure everything is resolved promptly is a big focus, so feedback like this means a lot.
Really appreciate you taking the time to leave a review.
Absolute robbery for garbage streams
Absolute robbery for garbage streams. $20 for one game streamed (or one month, of course my college is kind enough to let students watch their friends play for free like any decent organization so for me and many other, it’s one game).
After $20 down, you’d think it’s at least worth it, well you’re in luck! After paying more for double the HBO price tag, you get an ad! And it doesn’t stop there!
Terribly laggy stream, under every 10 seconds I get a buffer, I’m not even exaggerating. I couldn’t listen to the quality announcers because it was giving me a headache (announcers are at the school, no association with FloSports so don’t let that land as a complement to the streaming platform).
To make every matter worse, they are being investigated for data breeches, so not only is your personal information being sold and stolen, but the cards you put down are at risk, too!
Whoever made this platform is a greedy jerk with a service miles worse than the dozens of streams I’ve watched for free. Any school should be ashamed to be associated, I’m so disappointed.
18 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Thank you for taking the time to share this feedback, Claire. Really sorry this was the experience you had. Paying for access to a single game and then dealing with constant buffering is understandably frustrating, and not what should come with a subscription.
Most subscribers see value when they sign up for a month to watch a wider range of live content across different sports, but even if it is just one game you're subscribing for, the stream should run smoothly without repeated interruptions like the ones described here.
Playback issues like the frequent buffering you mentioned can often be improved with a few quick checks, and support is available to help troubleshoot in real time if a game is still in progress, or to help prevent this going forward. Help is available here: https://support.flosports.tv/
It makes sense that the ads added to the frustration. Ads are a normal part of live sports streaming and help support a broader range of content on the platform while keeping subscription prices lower. They are only placed during natural breaks in play, not during live action.
I will just note that privacy is taken seriously and there have been no confirmed data breaches involving personal or payment information on the platform. If there are any specific concerns about account security, those can be reviewed directly with support.
Thank you again for the honest feedback.
GLIAC Basketball and Lacrosse
My nephew and his wife were coaches at NMU. WE were able to watch their GLIAC games live on FloSports. Loved it!
2 maart 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Thanks for your review, Laurie. We’re glad you were able to watch the games live and stay connected. Appreciate you sharing your experience with us.
FloSports does not deliver!
Bought a one month subscription to watch my daughter's Indoor Percussion Ensemble perform in the Winter Guard International World Championships. The reason I'm watching on-line is because I wasn't able to attend in person and was working at the time of her performance. I went to watch the replay of her performance and there's NO AUDIO! FlowSports claims that can't include audio on Pay Per View replays of performances featuring copyrighted material. What's the point in watching a percussion performance if you can't hear it!? FloSports will gladly charge me $40/month to watch a live performance that includes copyrighted material for which they don’t own the rights, but when I go to watch again later I can’t hear it because they don’t have “the rights to copywrited material”. What a ripoff!!
To FloSports--don't bother replying to my comments. I'm not interested in hearing your pathetic excuses. I just want others to be aware of the fleecing they are about to experience when they give your company $40+ of their hard earned money
17 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Thank-you for your feedback, Michael. I completely understand why this felt frustrating. If you’re watching a percussion performance, the audio is a huge part of the experience, especially when it’s your daughter’s performance and you couldn’t be there in person.
This comes down to music copyright rules. For events like WGI, we’re able to stream performances live with audio, but those rights don’t always carry over to on demand replays. When that’s the case, the replay has to be muted, even though the live version included sound.
For larger events like this, we do schedule re-broadcasts with audio when rights allow, so there are additional chances to watch performances as intended. If those times don’t work for you, we completely understand.
If you haven’t been able to use your subscription, feel free to reach out to our support team. We can take a look at your account and see what options may be available; https://support.flosports.tv/
We do appreciate you sharing your experience, and we know how important moments like this are.
The Kangaroo MIA Logo
Our coaching staff was having a discussion a couple of days ago and the topic came up about us not having a logo on our MileSplit page. I had assumed that it was a conscious decision by our head coach not to have one. I was informed that he had tried post it but couldn't. I attempted to change it but also failed. That was when I contacted you all. Much to my surprise it was changed the very next day. I was impressed at how quickly y'all responded. Then I realize the logo I sent you didn't look very good. Just a few minutes ago I sent you a new and better version that I hope you can get added quickly. I really wanted to change it myself but I was unable. Again, thank you for such quick and thorough service.
17 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Thanks for your review, Coach Mosley. We’re glad we could get that updated for you quickly and help get everything looking right. We appreciate you reaching out and sharing your experience.
Milesplit Support is very responsive
Milesplit Support is very responsive, very accommodating if you can prove it and always do their best to provide a good customer service experience.
14 april 2026
Review zonder uitnodiging
Antwoord van flosports.tv
Thanks for your review, Craig. It’s great to hear our support team has been responsive and helpful when you’ve needed it. We appreciate you taking the time to share your experience.
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